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Scenario Summary
Things have been going very well since you started with the
Systematix. You've been at it for a month and just received
your 30-day performance evaluation, which included
promising feedback as well as some areas to be improved
upon. There is much more to be done, so let us look at your
next task.
Your manager reports that the Security Operations Center
(SOC) recently experienced a catastrophic network outage
because of a security breach. She thinks this was ultimately
caused by a breakdown of internal controls and has asked
that you investigate this issue and try to determine
specifically what happened.
You conduct initial research and discover that SOC is staffed
24/7/365 and in general is a high tempo, high-stress
environment with a high turnover. The SOC monitors and
maintains Fortune 50 networks and is critical to the success
of the company. In addition, the SOC performs rule changes
on customer firewalls so that customer nodes can protect
data on their existing networks.
Upon initial informal discussions with both security and
network administrators in the SOC, you learn that stress is
high, morale is low, and there is a general lack of teamwork
among the staff. You discover several cliques among the
staff and also learn that each shift is only concerned about
itself. In addition, security is very lax and procedures aren't
typically followed. Because of this, the SOC Director recently
hired a new first-level manager in hopes of turning things
around. Your Assignment
You are not very familiar with network security operations,
but you feel a sense of excitement about diving into this new
investigation. You will need to interview key staff in order to
gain insight to the outage and its cause. After your meetings are complete, you will summarize your findings by creating a
written report. Key Players
Title/Role/Character
Name
Title
Race and gender Script: Text and Au
The character's position, viewpoint, opposing
This text also will serve as the audio. Clinton Robertson,
New Manager,
Black Male Conference Call, Monday, 11 a.m.
"Unbelievable! I just started here last week and no
This morning, I was reprimanded by the SOC Sen
which caused a major loss of business and revenu
understand things haven't been going well in the S
The Network and Security Administrators should k Lewis Braxton,
SOC Shift Leader,
White Male Office Visit, Wednesday, 1 p.m.
"I have an idea of what happened here. A few day
Clinton, asked us to be diligent when performing c
thinking neither the first or second person quality c
change, which was obviously incorrect and contrib
have to admit, my attitude is that whatever it takes Connie Kently,
Network
Administrator,
Black Female Office Visit, Thursday, 10:20 a.m.
"I admit that I completed the configuration change
doing other things at the time. I just didn't have tim
Allison that I checked everything. Look, I'm new he
think the cause of the outage was because of a so
Please keep in mind that I'm new and we are all ov
company gives us full access to all websites. I've s
pornographic and gambling websites and this distr
you recommend to corporate that these sites be b Allison Chang, Office Visit, Thursday, 12 p.m. Firewall
Administrator,
Asian Female "Connie told me that the change was ready to go,
on the system, and then everything went haywire!
this outage, because she's always talking on the p
friends. She never focuses on anything work relate
I'm sure you will see that she caused this. If you n
provide you with anything you need. Could electro
this?" Betsy Provenzia,
Information System
Auditor, While
Female Office Visit, Thursday, 1 p.m.
"I completed an information system audit on this g
discovered several risks. Operations procedures w
configuration changes weren't approved by the ap
wasn't staffed to minimum required levels on seve
links and images associated with hate groups in se
reported my findings to the SOC Manager but not
recall him saying that he's doing everything he can Activity or Assignment •
• • Assignment
Read the You Decide scenario and using the information
provided, prepare a two- to three-page report (at least 300
words per page), not including the Title Page, Abstract, or
References pages, using the APA format (see the APA
template in Doc Sharing). Recalling the information collected
during the interviews and information from the text, your
report should address the following areas.
What is expected of technology staff regarding the
prevention of security breaches and unethical behavior
The role of a supervisor and what is expected of him or her
regarding the prevention and detection of security breaches,
as well as his or her role in disciplining those involved with
unethical behavior
Controlling Internet access and Internet filtering •
•
• CDA and COPA implications
Defamation and hate speech
Freedom versus privacy in the workplace
Note: It is recommended to create six sections within your
paper that addresses each of the above bullet items.
Submit your assignment to the Dropbox, located at the top of
this page. For instructions on how to use the Dropbox, read
these step-by-step instructions.
Category Points Description Understanding 35 Demonstrate a strong gra
Demonstrate understandi
apply to the problem Analysis 35 Apply original thought to s
Apply concepts from the c
solving the business prob Execution 10 Communicate answers cl
organization and proper g
Adhere to the APA format
header, reference page, e Total 80 A quality paper will meet
requirements.

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