Evaluate the role of diversity awareness and multiculturalism in meeting human needs.

PC-6.3: Integrate standards of the field and ethical principles into the problem solving process.

Jeff is a Human Services Professional who has recently moved to a new city. He was hired at a community mental agency. He speaks Spanish fluently and has worked with culturally diverse groups. The agency often receives Latino/a clients who are court ordered to receive mental health services. At the agency there is one Latina therapist and the rest of the staff is White. He often hears negative comments made by some of the therapists about Latino/a clients. He overheard one therapist saying that she diagnoses most of her Hispanic clients with personality disorders using MMPI-2 (Minnesota Multiphasic Personality Inventory) and none of them are getting better nor do they actively participate in therapy. Jeff is concerned that the agency is bias in their service delivery to Latino/a clients.

Please answer the following:

1. Describe some possible common bias during service delivery process at Jeff’s agency. This should include a discussion of bias in diagnosing, assessing, and perceptions of Latino/a clients.
2. The bias of service delivery at Jeff’s agency could be intentional or unintentional such as racial microggressions. Discuss the three forms of racial microaggressions, how these contribute to bias in service delivery, and suggestions to help overcome them at Jeff’s agency.
3. Acculturative stress can occur in Latino/a clients as they adjust to living in America. What impact might acculturative stress have on the Latino/a clients seen at Jeff’s agency?
4. Provide some suggestions on service delivery methods that can help meet the needs of the Latino/a clients at Jeff’s agency.

Provide appropriate citations and references in APA Style formatting to reference the text or any other outside source in your answers. Your assignment should be 3-5 pages long. Be sure to look at the grading rubric in the Syllabus to ensure that you have covered all of the expectations for the Assignment! Your writing should be in Standard American English and be clear and specific with few errors