Directions: View the transcript below of the dialogue between the interviewer
and a client and observe the interviewing skills discussed in Chapter 3. Submit
the completed worksheet through the iNet assignment submission. Answer the
questions below:
1. What did the interviewer do that was useful? 2. Who and what are important to this client? 3. What are the key words of the client? 4. What did the interviewer do to pick up on/explore these words? 5. What did the client do in response? 6. What did the interviewer do to make sure that she understood the client?
(Note the frequent use of paraphrasing, summarizing, and complimenting
of strengths and successes.) 7. What else did the interviewer do to explore the client’s frame of reference? 8. What was the client’s response to the interviewer? 9. What seemed helpful in producing trust between client and interviewer? 10. What did the interviewer do to stay focused on understanding what the
client might want? Solution building is a unique way to interview clients. It is different from problem solving. In problem solving
the practitioner uses professional expertise to assess the nature and seriousness of the client's problems, and to design
interventions to produce a solution. In solution building, the interviewer relies more on client expertise. It assumes
clients are competent to make changes, and asks questions about what clients want different, and how to make that
happen. Clients are thought to be experts about their own lives, and it's the job of the interviewer to be not
knowing, and draw out that expertise, and amplify it so that clients can build more satisfying lives.
The interviewer here is Christine, and Melissa is the client who is seeking help voluntarily. This dialogue shows
the skills in how to get started.
Interviewer>> Hi, my name is Kristin.
Client >> Hi, I'm Melissa.
Interviewer >> Hi Melissa. Thank you so much for coming in today Client >> You're welcome.
Interviewer >> - and making the appointment to talk to me. I'm gonna tell you a little bit about how this session is
gonna go today, just so you know Client >> Okay.
Interviewer >> - what's gonna happen in this next hour. We're just gonna talk a little bit about what you came to talk to
me about.
Client >> Mm-hmm.
Interviewer >> And then I'm gonna take a short break and talk to my team about some things.
Client >> Okay.
Interviewer >> And during that break you can just relax, you know, get yourself a drink or whatever you'd like to
do. And then we'll get back together and talk a little bit more.
Client >> Okay.
Interviewer >> Does that sound okay to you?
Client >> Mm-hmm.
Interviewer >> Okay. I also wanted to assure you that everything we talk about today is confidential.
Client >> Okay.
Interviewer >> Okay? So you can be assured that nothing will leave this room. So why don't you start out by telling me
a little bit about why you came to see me today.
Client >> Well, I've been having this problem, and it's ongoing. And maybe it sounds silly to you, or to whoever, but
my house, I have a real problem keeping up with my housework, now that you know, school is you know, heating up
here, and Interviewer >> Sure. Client >> I've got two kids and a husband, and my husband works full time, and my kids are six and four. And it's you
know, right now to go home, it's just totally trashed.
Interviewer >> Mm-hmm.
Client >> I mean it's, I hate it, to even go home, to even be home because of that, and it just stresses me out, and it, and
I'm just not real sure how to make myself consistently keep up on it, and just keep it under control, you
know. Especially my kids' toys are like the worst thing that bothers me the most.
Interviewer >> Mm-hmm.
Client >> You know?
Interviewer >> So it sounds like keeping up with your housework, and with everything else in your life right now is a
little bit of a challenge for you.
Client >> Mm-hmm.
Interviewer >> Is that right?
Client >> Yeah, big time.
Interviewer >> Have you tried anything that has been helpful to you this year, in keeping your house clean, and being
able to manage everything that's going on?
Client >> Well, I've tried lowering my standards, a lot. I mean seriously, I like, I actually have to sit down and think
sometimes, you know, you know, there's just more important things right now Interviewer >> Mm-hmm.
Client >> - than doing these dishes. I should go outside and play with my kids, and I'll like you know, even leave the
house, and like well we're gonna go. I had a snack at McDonald's today Interviewer >> Mm-hmm.
Client >> - and played for a while instead of you know, instead of here. So I've tried that, and I've tried, over spring
break I did a really good job. I got like, my two great aunts were coming to visit over spring break on Monday, and I
was like well you know, it's a filthy garbage but I have to get it, you know, I did a really good job cleaning. And before
that I had gone to my kids' closet, and like just started ripping things out of their closet, you know, all their Barbie stuff
that they're too young to enjoy anyway, and put it up in the attic. So I had everything organized over spring break, and
I didn't have any class, and I just kept up on it all the time, it was great. Then I started school again.
Interviewer >> Yeah.
Client >> And everything's just kind of fallen apart since then. I mean I've got a mountain of laundry in my bathroom
that's higher than my oldest child, you know, and that's not even going into the bedrooms.
Interviewer >> Mm-hmm.
Client >> And it's just overwhelming.
Interviewer >> Hmm.
Client >> So you know, I tried keeping, and it's just hard to keep up on it. Interviewer >> Mm-hmm.
Client >> And what else I've tried. I don't know, not much I guess.
Interviewer >> Well it sounds like that when you have had time you've really made it a priority to get your house more
in order, so you feel that you can spend more free time with your children.
Client >> Mm-hmm.
Interviewer >> And it sounds like even when your house has been messy, you still can keep your priorities, you
know, what is important to you is that spending time with your children, and with them developing your relationship
with them is very important to you.
Client >> Mm-hmm.
Interviewer >> Is that right?
Client >> Mm-hmm.
Interviewer >> How else has this been a problem for you?
Client >> Well, I'm embarrassed sometimes to have people come over, because the, I'm afraid of what they'll think. And
I don't like, and my kids' room is just the worst, the worst area of the whole house is their room. And like they'll want to
have, they will want to have their friends come over and play in their room, and I just you know, I don't even want for
them to have friends come over and play.
Interviewer >> Mm-hmm.
Client >> Because it's just, because I know it'll just get worse, and they'll be stepping all over everything, and it just
annoys me. So it's been affecting me that way.
Interviewer >> So this problem is not only affecting you, but it's also affecting your children and their relationships.
Client >> Mm-hmm. And my husband too. I mean he'll come home, and he works hard all day.
Interviewer >> Mm-hmm.
Client >> And he'll come home and like see dishes in the sink, and see the floor needs to be vacuumed and
everything, and he'll be frustrated too. You know, he'll be like well why haven't you done this or that, and I'll be like
well I've got two tests and a paper due tomorrow.
Interviewer >> Mm-hmm.
Client >> And you know, it's not gonna get done, deal with it, and we'll, it'll be you know, tension between us.
Interviewer >> Mm-hmm. So how have you dealt with that, with your husband lately?
Client >> Well hmm, he's been understanding. And I've you know, it's taken a couple years for him to get to this level of
understanding. But I've just basically told him you know, I can do so much and no more. And this is what I can
do, and by golly you're a parent too, you know?
Interviewer >> Mm-hmm.
Client >> You're a partner in this thing. So I kind of just have to like lay it on the line, you know. This is what I'm
able to do and willing to do. Interviewer >> Mm-hmm.
Client >> And that's the way it is, you know?
Interviewer >> Mm-hmm. You really have some with your husband, and you're able to be honest with him about Client >> Yeah.
Interviewer >> - about this issue facing you.
Client >> Yeah.
Interviewer >> Well when I'm listening to you talk, I’m hearing that your children are really important to you, and your
marriage is really important. And you're going to school full time, and you're a mom, and you're a wife, you're
taking on a lot of roles right now.
Client >> Mm-hmm.
Interviewer >> That's a huge thing to accomplish, for you to be able to carry out those roles. So I really
compliment you for being able to handle all of that at once.
Client >> Oh thanks.

 

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