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Elementary,Middle School,High School,College,University,PHD
| Teaching Since: | May 2017 |
| Last Sign in: | 340 Weeks Ago |
| Questions Answered: | 19234 |
| Tutorials Posted: | 19224 |
MBA (IT), PHD
Kaplan University
Apr-2009 - Mar-2014
Professor
University of Santo Tomas
Aug-2006 - Present
words 300-400
Research and summarize senior management's role in successfulquality implorvement progreams. Be sure to use real, researched examples to demonstrate your points. The Baldrige Award site list of recipients could be a good resource for examples.
In general,identify senior management's specific role in theselarge - scale strategic quality programs? Cheerleader? Role model? Decision maker? Resource provider? What else?
Why must firms adopt the identified roles? What is the risk of not using the roles?
Indicate how senior and middle management should derive the metrics to use to monitor and communicate performance?
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