Please answer each question using specific examples of what you would do.  Investigate the answers deeply.

1. 1. Antivirus Program Not Updating You are attempting to update your antivirus program with the latest virus definitions, but you receive an error message. What steps will you take to resolve this issue?

2. Operating System Does Not Load Each time you turn on your computer, the operating system attempts to load for approximately 30 seconds and then the computer restarts. You have tried multiple times to turn your computer off and on, but it keeps restarting when the operating system is trying to load. What are your next steps?

1. 3. Tablet App Malfunctioning When you attempt to run an app on your tablet, the tablet displays an error message stating that the app is unable to run and then returns to the home screen. You have run this app successfully in the past and are unsure of why this problem suddenly is occurring. What are your next steps?
2. 4. News Not Updating Each morning you run an app on your smartphone to view the news for the current day. For the past week, however, you notice that the news displayed in the app is out of date. In fact, the app now is displaying news that is nearly one week old. Why might the app not be updating? What are your next steps?
3. 5. Incompatible App You are using your Android tablet to browse for apps in the Google Play store. You found an app you want to download, but you are unable to download it because a message states it is incompatible with your device. Why might the app be incompatible with your device?
4. 6. Email Program Freezing Each time you run the email program on your computer and it attempts to download your new email messages, the program freezes and you have to restart the computer. You are able to retrieve your email messages on your mobile device without any issues and do not know why you are having problems with the email program on your computer. What are your next steps?
5. 7. License Agreement You are planning to work from home for several days, but you are unsure of whether you are allowed to install a program you use at work on your home computer. What steps will you take to determine whether you are allowed to install the software on your home computer?
6. 8. Presentation Problems While rehearsing for a presentation you plan to give to some colleagues, you notice that the presentation software automatically is advancing the slides. Instead, you would like the slides to advance when you tap the screen or click your mouse. What steps will you take to fix this problem?
7. 9. Unacceptable File Size Your boss has asked you to design a new company logo using a graphics application installed on your computer. When you save the logo and send it to your boss, she responds that the file size is too large and tells you to find a way to decrease the file size. What might you do to make the image file size smaller?
8. 10. Disc Burning Not Working While attempting to back up some files on your computer on an optical disc, the disc burning software on your computer reports a problem and ejects the disc. When you check the contents of the disc, the files you are trying to back up are not there. What might be wrong?