QuickHelper

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  • MBA, PHD
    Phoniex
    Jul-2007 - Jun-2012

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  • Corportae Manager
    ChevronTexaco Corporation
    Feb-2009 - Nov-2016

Category > HR Management Posted 24 Sep 2017 My Price 7.00

Here is an example from the end of the chapter.

Here is an example from the end of the chapter. I've modified it a bit, but thinking through the answers may help you think about how to measure results in your team projects due this week.  Here is the situation:

Domino's Pizza was interested in determining whether a new employee could learn how to make a pizza using a video. Using a video would save manager time in the store and ensure all staff receive the same training. 

The video shows the proper procedure for "massaging" a dough ball and stretching it to fit a 12-inch pizza pan. Domino's quality standards emphasize the roundness of the pizza, an even border, and uniform thickness of the dough. Traditionally, on-the-job training is used to teach new employees how to stretch pizza dough to fit the pizza pan.

  1. What outcomes or criteria should Domino's Pizza measure to determine if a video alone is an effective method for teaching new employees how to stretch pizza dough to fit a 12-inch pan? Who would be involved in the evaluation?
  2. What method would you recommend to Domino's Pizza use to determine if a video is more effective than on-the-job training?

Note: this is about how the training is delivered, nothow the pizza is delivered!

Answers

QuickHelper
(10)
Status NEW Posted 24 Sep 2017 05:09 PM My Price 7.00

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