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You are to use thejob description you wrote and develop a behaviorally anchored rating scale (BARS) to use as a performance appraisal document. So, you are to take the primary responsibilities and develop at least three levels of behaviorally anchored ratings for at least 4-8 accountabilities. In the example posted, there are three levels of performance identified—marginal, acceptable and outstanding. You may develop four or five levels if you like. This will be taken into account in the grading. In other words, if you were to develop five levels of performance and describe these for four accountabilities—this would be viewed as similar in effort to defining three levels for six accountabilities. I have attached a word document under this lesson tab that gives you some idea as to how I will grade the assignment; this also serves as a model for what you might present--as one possibility. If you have a better idea, that is fine, but it must have at least three levels of performance and be a behaviorally anchored system.
Student Example—Behaviorally anchored performance evaluation
Attorney at Law, private practice
|
Attribute |
Unacceptable |
Fair |
Average |
Good |
Excellent |
|
Interactions with clients |
Rude, cold, disrespectful, poor representation in general, gives poor legal advice, frequent errors in most everything |
Lots of unreturned phone calls, rare referrals, unhappy clients, poor service |
Occasionally might “forget” about a client, but for the most part is pretty good with clients, occasionally may make a mistake, but gets several referrals monthly. |
Returns most phone calls, good listener, occasionally makes errors, good amount of referrals. |
Respectful, friendly, dedicated, prompt return of phone calls, understanding and compassionate to needs of clients, rarely makes errors, frequent referrals. |
|
Preparing motions and orders in a timely fashion |
Frequent errors in preparation, forgets to file on time, doesn’t give required copies to opposing parties |
Some errors, occasionally forgets to file a motion on time, occasionally has a delivery issue |
Occasional errors in preparation, rarely forgets to file a motion |
Rare errors, timely, good preparation, rare problem with delivery |
Timely, effective preparation, no errors, delivers every time. This person probably has a very organized secretary who handles most filings. |
|
Knowledge of the law |
Little to none. Client may wonder if this person actually went to law school, as the client’s grandmother who watches Law and Order re-runs all day has more knowledge of the law. |
Some, but not much. Researches almost every case, or just tries to wing it. |
Pretty good grasp of the law. Frequently refers to books or other attorneys for advice on cases. |
Good. Occasionally needs to research for a case, but knows the ins and outs of the law pretty well. |
Rarely needs to look anything up, experience in most cases, relies on continuing education to stay sharp. This is probably someone who has been in practice for a long time. |
|
Mediation |
Completely one-sided, unfair assessments, rude, inattentive, loses control, disrespectful, hasty decisions. Someone like this might have gone through a nasty divorce and always sides with the cheating husband. |
Somewhat one-sided, little thought into decisions, acts annoyed at some clients that can’t agree. |
Neutral in most cases, cool and collected, puts some thought into decisions. |
Fair, respectful, thinks about decisions. |
Fair to both parties, mediates with compassion and treats clients with dignity and respects both opinions, mulls over decisions carefully and thoroughly . |
|
Attitude in court |
Ill-prepared, nervous, nearly always loses. This is the guy who spills his water, objects to everything and is shaking like a leaf and sweating the whole time. |
Uncomfortable in court, but tries to hide it, hates to be in court, always tries to settle, even at the disadvantage of clients, rarely wins. |
Fairly comfortable in court, but would rather settle out of court. Wins about 40 % of the time. |
Good courtroom demeanor, a few judges like this person, wins frequently. |
At ease, confident, extremely prepared, good with witnesses, knows how to speak to the various area judges, knows when to plead out, almost always wins. |
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