Assignment # 5 Generating Ideas to Support Transfer of Learning 

Objective: 

 Identify obstacles to learning transfer before, during and after training.  Recommend ideas to improve the transfer of learning 

Method: Independent reading and personal experience. 

Instructions: Read the background information and respond to the questions that follow: 

Scenario (adapted from Hutchins, H.& Burke, L., Activities to Enhance Learning 2008, SPHR) 

You are a training manager at Copy Corner Canada, a mid-size southern Ontario organization that provides office-related services to corporate and individual clients. Your organization plans to expand operations to the west coast, and there will be an influx of new front-line employees in the new operating region. The CEO wants to ensure that new employees are ready to hit the ground running and decides that a significant training initiative is needed. You are designing and delivering the training program in-house to ensure that organizational culture and values pervade the skills training for new employees. The training will cover order taking, machine operation, Copy Corner’s customer service skills and service recovery (to handle dissatisfied customers). 

Assignment 

As the training manager, you want to make sure the new training initiative pays off. Specifically, you are interested in the effective, continuous application of the trained skills and knowledge on the job. 

1. Based on your personal experience, what are common barriers to the transfer of learning? 2. How do these barriers affect training outcomes? 3. What specific recommendations would you make to ensure employees will use the training on the job? List at least two specific ideas in each box of the 3 x 3 grid to ensure that primary stakeholders support the transfer the training before, during and after it occurs. 

 

Stakeholder Before During After

Trainee 

 

   

Trainer 

 

 

  

Manager