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The following table provides examples of things managers may say or do during a performance appraisal interview. Match each example with a guideline for conducting a performance appraisal interview by entering the letter of the corresponding example in the answer space next to the guideline.
| C | Ask for a self-assessment | A. “Your role in this meeting is just as important as mine. Please speak freely. I want this to be a conversation, not just an evaluation.” |
| A | Invite participation | B. “You’re right. Production has been a little slow recently. I’m not nearly as interested in deciding who’s to blame as I am in finding a way to fix things. Let’s start by coming up with six ideas for speeding things up.” |
| D | Express appreciation | C. “I’ve asked you to rate your own performance in three areas: meeting the goals we established last year, providing quality customer service, and interacting effectively with your team. Let’s start by going over your ratings.” |
| G | Minimize criticism | D. “You did a terrific job on that training session last week! I’ve heard from participants that your outline was very clear and that you presented the material in a way that engaged everyone in the classroom.” |
| C | Change the behavior, not the person | E. “Okay, for next year, our department is supposed to increase sales by 17%. Let’s figure out what you can do to contribute to that outcome.” |
| B | Focus on solving problems | F. Levi Strauss offers employees informal feedback and coaching sessions on an ongoing basis. |
| I | Be supportive | G. Instead of focusing a person’s unreliability, a manager might focus on the fact that the employee has been late to work seven times this month. |
| E | Establish goals | H. When preparing for a performance appraisal interview, a manager looks at a list of the 10 behaviors that are reducing an employee’s productivity. During the performance appraisal interview, she mentions only the one behavior that hurts the employee’s output the most. |
| F | Follow-up day-to-day | I. “What can I do to help? Are there any supplies or resources that would make it easier for you to do your work?” |