Question 1

1.   Research has consistently shown that managers often attribute poor performance to characteristics of the individuals.

   True

   False

 

1 points  

Question 2

1.   About ____ of larger firms have chief learning officers.

   Â	a.	10 percent
   Â	b.	70 percent
   Â	c.	50 percent
   Â	d.	30 percent

1 points  

 

Question 3

1.   Distributional errors in performance appraisal include central tendency, contrast, and strictness.

   True

   False

1 points  

 

Question 4

1.   Graphic rating scales include sets of statements between which the rater must choose, such as "works hard" vs. "works quickly."

   True

   False

1 points  

 

Question 5

1.   Which of the following is NOT a component of the Balanced Scorecard Approach?

   Â	a.	customer
   Â	b.	financial
   Â	c.	competitors
   Â	d.	learning

1 points  

 

Question 6

1.   Case studies are a useful method of giving participants experience at analyzing and synthesizing facts.

   True

   False

1 points  

 

Question 7

1.   An orientation program for new employees is a quite informal process.

   True

   False

1 points  

 

Question 8

1.   The systematic approach to training involves (1) needs assessment, (2) program design, (3) implementation, and (4) evaluation.

   True

   False

1 points  

 

Question 9

1.   Managers need to constantly engage in a dialogue with their subordinates.

   True

   False

1 points  

 

Question 10

1.   Performance-centered objectives might include all of the following phrases except:

   Â	a.	"to assemble"
   Â	b.	"to appreciate"
   Â	c.	"to calculate"
   Â	d.	"to repair"

1 points  

 

Question 11

1.   The appraisal interview should be divided into two sessions, one each for:

   Â	a.	establishing performance standards and reviewing performance
   Â	b.	positive comments and negative comments
   Â	c.	performance review and developmental planning
   Â	d.	performance review and compensation discussion

1 points  

 

Question 12

1.   If employees consistently achieve their productivity objectives, it might be a signal that training is needed.

   True

   False

1 points  

 

Question 13

1.   Similar-to-me error occurs when appraisers inflate the evaluations of people with whom they have something in common.

   True

   False

1 points  

 

Question 14

1.   Instructional objectives are a key component in the design of a training program.

   True

   False

1 points  

 

Question 15

1.   A disadvantage of management games is that it requires a computer, and often several of them.

   True

   False

1 points  

 

Question 16

1.   Mixed standard rating scales rate on the degree to which an employee possesses a trait or characteristic.

   True

   False

1 points  

 

Question 17

1.   One major advantage of a behaviorally anchored rating scale is that it is possible to use a scale developed for one job to appraise individuals in another, unrelated job.

   True

   False

1 points  

 

Question 18

1.   The primary limitation of the forced-choice method of appraisal is:

   Â	a.	that only highly trained raters can use the format.
   Â	b.	that it does not lend itself to peer and self-ratings.
   Â	c.	the cost of establishing and maintaining its validity.
   Â	d.	that it is expensive to initially develop.

1 points  

 

Question 19

1.   The first step in task analysis is to:

   Â	a.	define descriptive terms
   Â	b.	identify the skills required
   Â	c.	reference other similar jobs
   Â	d.	list all the tasks or duties

1 points  

 

Question 20

1.   Spacing out the training will result in faster learning and longer retention. This is known as the principle of:

   Â	a.	retention.
   Â	b.	transfer of training.
   Â	c.	distributed learning.
   Â	d.	plateauing.

1 points  

 

Question 21

1.   Trainees should not practice their job tasks until after the training program is complete.

   True

   False

1 points  

 

Question 22

1.   The effectiveness of the essay method is affected by the rater's writing skills.

   True

   False

1 points  

 

Question 23

1.   Benchmarking is concerned with measuring employee retention of training materials at specific points in time.

   True

   False

1 points  

 

Question 24

1.   Criterion deficiency occurs when performance standards focus on a single criterion to the exclusion of other important but less quantifiable performance dimensions.

   True

   False

1 points  

 

Question 25

1.   This training method consists of having the trainee assume the attitudes and behavior of others.

   Â	a.	case study
   Â	b.	job rotation
   Â	c.	role-playing
   Â	d.	simulation study

1 points  

 

Question 26

1.   In _____ the U.S. Supreme Court found that employees had been ranked against a vague standard, open to each supervisor’s own interpretation.

   Â	a.	Griggs v. Duke Power Co.
   Â	b.	California Board of Regents v. Bakke
   Â	c.	Brito v. Zia
   Â	d.	Albemarle Paper Co. v. Moody

1 points  

 

Question 27

1.   In light of recent court rulings, HR managers suggest that performance appraisals should meet all of the following legal guidelines except:

   Â	a.	employees must be given a written copy of their job standards in advance of the appraisal.
   Â	b.	supervisors should be trained to use the appraisal form correctly.
   Â	c.	performance appraisal should rarely be tied to compensation decisions.
   Â	d.	performance appraisals must be job-related.

1 points  

 

Question 28

1.   The most common method used for training nonmanagerial employees is:

   Â	a.	on-the-job training
   Â	b.	apprenticeships
   Â	c.	computer-based instruction
   Â	d.	vestibule training

1 points  

 

Question 29

1.   The two primary purposes of performance appraisals are:

   Â	a.	managerial and administrative.
   Â	b.	informative and developmental.
   Â	c.	managerial and informative.
   Â	d.	administrative and developmental.

1 points  

 

Question 30

1.   If an appraisal focuses on a narrow set of results criteria to the exclusion of other important process issues, the system may suffer from:

   Â	a.	rater bias
   Â	b.	lack of reliability
   Â	c.	criterion contamination
   Â	d.	criterion deficiency