Question 1

1. Despite being a formal process involving an outsider, arbitration tends to be much faster, simpler, and more private than a lawsuit.

    True

    False

 

 

Question 2

1. The availability of outplacement counseling while an employee is being encouraged to leave the organization, promotes a sense of fairness on discharge.

    True

    False

 

 

Question 3

1. After an organization downsizes, it may expect so much of the remaining employees. This high expectation and demand results in a state of _____ for the employees.

   a.	Role autonomy.
   b.	Role carve-out.
   c.	Role underload.
   d.	Role distance.
   e.	Role overload.

 

 

Question 4

1. The open door policy is an example of an alternative dispute resolution.

    True

    False

 

 

Question 5

1. To prevent job withdrawal, organizations need to promote job satisfaction, a pleasant feeling resulting from the perception that one’s job fulfills or allows for the fulfillment of one’s important job values. This definition has three components:

   a.	Compensation, working conditions, and peer support.
   b.	Values, perceptions, and ideas of what is important.
   c.	Job involvement, organizational commitment, and job withdrawal.
   d.	Physical environment, social environment, and the person.
   e.	Emotional, physical, and financial well-being.

 

 

Question 6

1. When a decision to discharge an employee is explained and implemented in a fashion that is socially sensitive, considerate, and empathetic, it fulfills the principle of outcome fairness.

    True

    False

 

 

Question 7

1. If an employee disputes policies on the grounds that they violate state and federal laws, he or she can go outside the organization for help to file a lawsuit.

    True

    

 

Question 8

1. Job satisfaction is always based on an objective and complete measurement of the situation and not on perception.

    True

    False

 

 

Question 9

1. When employees initiate a turnover while the organization would prefer to keep them, it is called _____ turnover.

   a.	Dysfunctional.
   b.	Involuntary.
   c.	Retentive.
   d.	External.
   e.	Voluntary.

 

 

Question 10

1. If employers covered by the _____ do not inform the employees (and their union, if applicable) of layoffs, they may have to provide back pay and fringe benefits as well as pay penalties.

   a.	Davis–Bacon Act.
   b.	Worker Adjustment Retraining and Notification Act.
   c.	Right-to-Work Act.
   d.	Employee Free Choice Act.
   e.	Fair Labor Standards Act.

 

 

Question 11

1. Job withdrawal is a set of behaviors that dissatisfied individuals enact to avoid the work situation physically, mentally, or emotionally.

    True

    False

 

 

Question 12

1. When employees are unclear about work methods, scheduling, and performance criteria because others hold different ideas about these, they are likely to suffer from role ambiguity.

    True

    False

 

 

Question 13

1. If peer review does not lead to a settlement, a neutral party from outside the organization hears the case and tries to help the people in conflict arrive at a settlement. This process is called:

   a.	Mediation.
   b.	Carve-out.
   c.	Open door policy.
   d.	Fair representation.
   e.	Attrition.

   

 

Question 14

1. Under the Americans with Disabilities Act, an employer may need to grant a clinically depressed employee time off or a flexible schedule to accommodate treatment.

    True

    False

  

Question 15

1. The Fair Labor Standards Act exempts managers and professionals from its requirement that the company pay overtime to employees who work more than a 40-hour week.

    True

    False

 

 

Question 16

1. Open door policy and mediation are generally steps within:

   a.	The strategy decision-making process.
   b.	The alternative dispute resolution system.
   c.	The collective bargaining system.
   d.	The fair representation policy.
   e.	The performance appraisal program.

 

 

Question 17

1. Job involvement is a judgment that the organization carried out its actions in a way that took the employee’s feelings into account.

    True

    False

 

 

Question 18

1. Which of the following is true of employee assistance programs?

   a.	It cannot be initiated by union representatives of the employee’s union.
   b.	It is a company-sponsored program to help employees manage the transition from one job to another.
   c.	It can be initiated by the employee to refer himself or herself into the program.
   d.	It involves taking the help of a neutral party through a nonbinding process to solve issues among employees.
   e.	It involves hiring an arbitrator from outside the organization to hear cases or disputes among employees.

 

 

Question 19

1. In general, employers may conduct random searches of areas like desks, lockers, and toolboxes at any point in time without any justification to the employee.

    True

    False

 

Question 20

1. Creating a formal discipline process is a primary responsibility of the human resource department.

    True

    False

 

 

Question 21

1. Outplacement counseling programs are:

   a.	Long-distant educational programs using instruction via video or audio tapes, computers, and so forth provided by the company to augment employee skills.
   b.	Services in which professionals try to help dismissed employees manage the transition from one job to another.
   c.	Third-party programs to assist employees with their mental health and chemical dependency needs.
   d.	University-sponsored executive training programs which require participants to live on campus while completing short, custom-designed courses.
   e.	Services rendered for employees with drug or alcohol addiction.

 

 

Question 22

1. Generally, organizations encourage voluntary turnover among top management since it is inexpensive.

    True

    False

 

Question 23

1. Maria was recently told by the top management that they expected her to exercise more authority and leadership with her work group. Just two days prior to that, her team told her that while they appreciated the initiative she demonstrated, they expected her to be less authoritative and more democratic in the future. The term that best describes what Maria is experiencing is:

   a.	Role carve-out.
   b.	Role distance.
   c.	Role conflict.
   d.	Role underload.
   e.	Role autonomy.

 

 

Question 24

1. The _____ emphasizes specific aspects of satisfaction—pay, the work itself, supervision, co-workers, and promotions.

   a.	Outplacement policy.
   b.	Employee assistance program.
   c.	Job description index.
   d.	Inovated lease system.
   e.	Profit-sharing program.

 

 

Question 25

1. Employees can sue employers for wrongful discharge only if the employee was contracted under an employment-at-will.

    True

    False