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UNIT 1 Exam:
Multiple Choice Questions
1. People who are promoted to leadership positions in organizations typically:
a. focus much more on intellectual skills than human relations skills
b. combine human relations skills with intellectual skills
c. minimize face-to-face interaction with other workers
d. tend to be mean and ruthless
2. From the standpoint of management, human relations is quite important because it contributes to:
a. organizational effectiveness
b. control over employees
c. uniformity among the workers
d. high turnover of employees
3. In terms of being perceived as having potential for advancement to a management position, possessing human relations skills is:
a. counterproductive
b. usually an asset
c. helpful mostly for human resources positions
d. usually not important
4. An inference from some research about relationships suggests that the way people manage their relationships in the workplace:
a. is linked to how personal relationships are managed
b. indicates whether or not they have a pet at home
c. indicates whether or not they are married or single
d. usually the opposite of how personal relationships are managed
5. What the person is communicating about himself or herself is contained in the:
a. overall self-concept
b. self-knowledge questionnaire
c. private self
d. public self
6. A major purpose of feedback is to tell a person:
a. how well he or she communicates the true self
b. how well he or she has performed
c. the difference between right and wrong
d. when it is time to enhance self-esteem
7. Self-esteem deals specifically with what we:
a. think about our self
b. feel about our self
c. make of our potential
d. do to be liked by others
8. Fred and Wilma want their child Elmo to have healthy self-esteem so they should:
a. give Elmo a lot of praise and hugs
b. yell at and spank Elmo when he makes mistakes
c. expect Elmo to be perfect most of the time
d. tease him about his appearance
9. As the owner and president of a waste-removal firm, which of the following tactics would give your company the best chance of succeeding?
a. Have all people who work the trucks to wear tee-shirts decorated with a happy face
b. Decorate the waste-removal trucks with the slogan, “We are number one.”
c. Hire job candidates with low self-esteem.
d. Hire job candidates with high self-esteem.
10. Beatrice runs the risks of becoming a narcissist when her self-esteem:
a. becomes so low that she seeks pity from others
b. becomes so high that she becomes self-absorbed
c. reaches the neutral zone
d. is formed early in life
11. Which one of the following approaches is least likely to help Ted, a chemist, elevate his self-esteem?
a. spending time with people who are likely to boost his self-esteem
b. avoiding settings that detract from his feelings of competence
c. modeling the behavior of people with low self-esteem
d. being aware of his personal strengths
12. A 25-year-long study of over 12,000 people found that those with high self-esteem:
a. experience less career success because they are so well-rounded
b. receive lower performance evaluations because of their arrogance
c. are likely to attain career success
d. perform less well in their first job, but improve later
13. A major reason that many people do not attain the goals they have formulated for themselves is that they:
a. lack enough self-discipline
b. feel they were coerced into setting the goals
c. started setting goals too early in life
d. started setting goals too late in life
14. Jen’s strong need for achievement is characterized by:
a. a desire to control others
b. a desire to achieve friendships
c. joy in accomplishment for its own sake
d. happiness with modest accomplishments
15. During a high technology era, the need for taking risks and pursuing thrills:
a. is usually frustrated because information technology lowers risks
b. has grown in importance
c. has largely replaced the need for affiliation in importance
d. is often punished because most high-tech executives dislike risk taking
16. Venus wants to become an industry leader in the design of offices. The class of needs she is attempting to satisfy best fits:
a. physiological needs
b. safety needs
c. self-actualizing needs
d. social needs
17. Alicia is engaged in her work as a KFC store (restaurant) manager. She is therefore likely to:
a. engage in conversation while at work
b. set unrealistic goals for members of her crew
c. expect to be receive a big bonus whether or not her store performs well
d. do whatever she can to help her crew during peak workloads
18. Liz, a plant manager, wants to apply self-determination theory to workers at the plant. She might therefore attempt to:
a. encourage workers to pursue external rewards of their choosing
b. assign employees exciting work that meets their needs
c. give out bonuses based on performance
d. assign difficult goal to all employees
19. You have good emotional intelligence so long as you have the ability to:
a. smile when people make stupid comments
b. perform emotional tasks
c. not take nightmares seriously
d. avoid getting angry
20. Carol demonstrates effective self-management by:
a. working to get her way in interactions with others
b. blaming others when things go wrong
c. acting with honesty and integrity on a consistent basis
d. dropping projects that are too frustrating
21. According to the idea of emotional intelligence, good relationships with people:
a. stem from hormones in the spinal cord
b. energize us to perform well
c. are often toxic, leading to intellectual inefficiency
d. send stress signals to the brain
22. Bev, a supervisor, makes use of emotional contagion when she:
a. spreads her good mood to her workers
b. avoids communicating with her subordinates who are in a bad mood
c. laughs at a worker who calls in sick
d. throws a temper tantrum when a worker quits
23. Professor Rob makes positive statements about his students in a report to the dean. Professor Rob is demonstrating of attitudes.
a. motivational components
b. cognitive components
c. behavioral components
d. citizenship components
24. Receiving direct instruction from someone you respect:
a. is a starting point in developing attitudes
b. tells you how to decide what NOT to do
c. makes you make poor decisions
d. makes you a good citizen
25. Changing your attitude about your salary upon learning that others doing the same work as you receive a much higher salary is an example of:
a. cognitions
b. emotional intelligence
c. a behavioral component of attitude
d. jealousy
Exam Unit 2: Human Relations
Multiple Choice Questions
1. Knowing what gives you meaning and fulfillment in life is helpful in:
a. coping with the ups and downs in most positions
b. avoiding too much concern about values
c. developing a strategy for fooling your employer
d. developing a strategy for fooling your customers
2. Cliff, the CEO of a company that makes plumbing equipment, wants his company to be modern and forward looking. He should therefore emphasize the company value of:
a. maximizing shareholder value
b. everyday low prices
c. sustainability
d. greed
3. Ricardo is industrious, well organized, self-controlling, responsible, traditional, and virtuous. It is likely one of Ricardo’s values is:
a. conscientiousness
b. adventure
c. being liked
d. power
4. Which one of the following is not particularly a negative stereotype that members of Gen Y often have to overcome?
a. They are too formal in their speech.
b. They are entitled.
c. They have a weak work ethic.
d. They are self-centered.
5. John wants his employees to behave ethically because he knows:
a. a good reputation can enhance business
b. a favorable reputation attracts investors
c. a favorable reputation attracts better job applicants
d. all of the above
6. establish the basis for ethical thinking and behavior.
a. Fears
b. Dreams
c. Values
d. Motivations
7. A person makes a decision when he or she:
a. faces a crisis
b. chooses one alternative from among several
c. identifies a gap between the real and the ideal
d. engages in creative effort
8. Emotional intelligence contributes to effective decision making because it:
a. focuses on increasing your creative output
b. takes the feelings out of decision making
c. allows you to vent your anger freely
d. helps you regulate your emotions to make a good decision
9. The flow experience occurs when someone:
a. is totally absorbed in his or her work
b. allows his or her concentration to wander
c. gets the creative juices flowing
d. is under heavy pressure
10. With respect to problem solving, the need for risk taking and thrill seeking:
a. leads to procrastination
b. leads to perfectionism
c. is almost always a liability
d. is sometimes an asset
11. June relies on bringing up facts and emotional hunches at the same time. This is referred to as
.
a. long forgotten information
b. traditional thinking
c. long-term memory
d. intuition
12. Robin has an ability to know what information is relevant, to find connections between the old and the new, to combine facts that are unrelated, and to see the “big picture.” Another way to say this would be to say Robin has:
a. problem-solving paralysis
b. insight
c. a lack of concern for details
d. a strong personality
13. We know that the communication cycle is complete only after the step has been taken.
a. action
b. decoding
c. ideation
d. encoding
14. Communication barriers are most likely to occur when the message .
a. is delivered by an executive
b. clashes with the receiver’s mental set
c. is emotionally neutral
d. is delivered in the morning
15. A nonverbal indicator that a person is lying is likely to be:
a. a symmetrical smile
b. maintaining eye contact without constant staring
c. difficulty in maintaining eye contact
d. facial expressions that last about four or five seconds
16. The most frequent use of social media in the workplace is:
a. much like e-mail
b. to enable employees to rest and relax for a few minutes an hour
c. to offer employees discounts on company products and services
d. much like an Internet dating service
17. Supervisor Jason is not making the most effective use of social media when he:
a. posts compliments about his employer
b. uses it as a method of helping others grow and develop
c. informs members of the team about legislation that could affect their work
d. uses these sites to eliminate face-to-face interactions with work associates
18. A practical way of overcoming the potential communication barrier created by semantics is to:
a. emphasize nonverbal communication over verbal communication
b. carefully explain the meaning of potentially ambiguous terms
c. avoid almost all words with more than two syllables
d. rely more on written than spoken messages
19. Blogs are often used to:
a. communicate a company’s side of the story in response to outside criticism
b. communicate with employees in a relaxed, casual tone
c. provide a means for employees and customers to provide feedback to management
d. all of the above
20. A major purpose of a company using a social networking site within the organization is to:
a. encourage employees to purchase company products or services
b. facilitate employees building their working relationships
c. make the workday more fun for employees
d. find out what types of information employees are sharing with each other
21. Willy makes proper use of the wiki feature on the company intranet when he:
a. lists a few personal items for sale to other employees
b. explains to his boss why he deserves a raise this year
c. explains what he thinks company management is doing wrong
d. adds some updated features to product information
22. Marge has an open-door policy which allows employees to bring a complaint to her without checking with their manager first. This is an example of communication.
a. downward
b. upward
c. problem
d. haphazard
23. The transmission of messages to higher or lower organizational levels in different departments is known ascommunication.
a. diagonal
b. ineffective
c. downward
d. upward
24. Marketing specialist Martin is participating in a community of practice when he:
a. spreads gossip about company officials
b. acquires an important new job-related skill
c. applies new developments in his field to his job
d. shares work relevant information with coworkers
25. Samantha is part of the shadow organization in her company because she:
a. quietly steals company supplies
b. works from home or another remote location
c. helps accomplish work whether or not it is part of her regular responsibilities
d. has a side business that she runs partly on company time
Exam Unit 3: Human Relations
Multiple Choice Questions
1. The most vital strategy for impressing your manager is to:
a. take the initiative in asking for help
b. enjoy your work
c. be dependable and honest
d. display good job performance
2. Debby displays emotional intelligence in dealing with employees and customers. Debby realizes that emotional intelligence is particularly important in:
a. dealing with the feelings of others in the workplace
b. trouble shooting mechanical problems
c. the early stages of a person’s career
d. the late stages of person’s career
3. Sandra demonstrates good organizational citizenship behavior when she:
a. votes for the same political party favored by the company CEO
b. does extensive volunteer work in her community
c. confines her work activities to those included in her job description
d. helps the company in ways not included in her job description
4. Which of the following will probably not demonstrate a strong work ethic?
a. Demonstrate competence even on minor tasks
b. Accept undesirable assignments willingly
c. Suggest that others take the responsibility for free-floating problems
d. Get your projects completed promptly.
5. A surgical nurse brings her complaint directly to the top administrator of the hospital. She is, therefore, violating the tactic called:
a. learn from your boss’s mistakes
b. stay in touch
c. recognize that your boss has problems too
d. avoid bypassing your manager
6. Tony, a financial analyst, must deliver the bad news to his boss that the company will most likely lose a lot of money this quarter. To help maintain a good relationship with his boss, Tony should:
a. suggest a way for reducing the loss next quarter
b. emphasize that the sales force is to blame
c. explain that the problem belongs to the boss, not to him
d. say,“Don’t shoot me, I’m only the messenger”
7. Conflict occurs whenever:
a. you secretly dislike another person
b. two sets of demands are incompatible
c. you deal with coworkers
d. your job is demanding
8. Dan and Suzanne have quite a different opinion of what form their team logo should take, so the result is likely to be:
a. conflict between the two
b. disciplinary action for the two
c. no logo for the team at all
d. Dan and Suzanne wearing different logos on their tee-shirt
9. Two teammates, Kelly and Ashley, basically detest each other which leads to many conflicts on the job. The two women are most likely experiencing a:
a. personality clash
b. bullying relationship
c. codependency
d. breakdown in organizational citizenship behavior
10. An important reason that incivility leads to conflict is that .
a. it is fun to watch rude people
b. the uncivil person is likely to be fired
c. incivility is now classified as an illegal work behavior
d. uncivil behavior often leads to a dispute between two people.
11. Conflict attributed to diversity within teams:
a. is the most difficult type of conflict to resolve
b. often benefits the organization when managed well
c. is usually of short duration
d. often enhances teamwork
12. A study about cross-national differences based on culture found that work interfering with family life was a bigger problem for people:
a. who earned an above-average income
b. who earned below-average income
c. from collectivistic cultures
d. from individualistic cultures
13. Lisa is a self-confident leader. To multiply her effectiveness, she might combine her self- confidence with:
a. humility
b. arrogance
c. low courage
d. insensitivity
14. Richard has learned to control his temper and to listen emphatically to his employees. Richard demonstrates:
a. a method of being too soft with people
b. emotional intelligence
c. self-confidence
d. a method of being too tough with people
15. Whether or not a leader is charismatic is determined by:
a. a leader’s level of self-confidence
b. how much the leader really likes people
c. a combination of intelligence and personality
d. the subjective perceptions of the people being led
16. Which one of the following would be an effective way to develop charisma?
a. Be emotionally reserved and somewhat cold.
b. Minimize personal risk taking.
c. Make ample use of true stories.
d. Be laid back and not overly concerned about attaining goals.
17. Joan lies and misrepresents facts, she divulges confidential information to others to promote herself, and she suppresses grievances and complaints. Joan has a problem with:
a. charisma
b. empathy
c. cognitive skills
d. ethics
18. There are many cognitive skills required of leaders including:
a. problem solving
b. knowledge of the business
c. street smarts
d. all of the above
19. One commonly used meaning for motivation is an internal state that leads to effort expended toward objectives. A second widely used meaning for motivation is:
a. lack of effort toward objectives
b. trying but never succeeding
c. doing only what is expected of us
d. an activity performed by one person to get another to accomplish work
20. Supervisor Rebecca wants to motivate Rocco, a lab technician in her group. A good question for Rebecca to ask Rocco would be:
a. “What could this job offer you that would make you work at your best?”
b. “Do you think you are a little bit on the lazy side?”
c. “How much time out of the workday are you looking at Facebook and Twitter?”
d. “Do you think you deserve a raise?”
21. A police captain reported that when officers were assigned old patrol cars, they complained frequently. However, when assigned brand new patrol cars, they did not express much appreciation, nor did their productivity increase. How might this example illustrate Herzberg’s two-factor theory?
a. The absence of hygiene factors can cause dissatisfaction.
b. The presence of hygiene factors is not motivational.
c. Intrinsic factors are not present.
d. all of the above
22. Barry, a manager, engages in empowerment when he:
a. asks team members to work harder
b. earns a promotion for himself
c. shares power with team members
d. grabs more power for himself
23. Which one of the following practices indicates the most extreme form of empowerment?
a. Workers deciding when to take their lunch breaks.
b. Workers being allowed to decorate their cubicles as they would like.
c. Workers choosing the brand of laptop or tablet computer they prefer.
d. Workers choosing which projects they would like to pursue.
24. We know that Sonya has prosocial motivation because she:
a. goes out of her way to help coworkers
b. has about 1,000 friends on her favorite social networking site
c. has difficulty getting started working in the morning
d. is strongly motivated by money
25. The characteristics of an enriched job include direct feedback, client relationship, and:
a. new learning
b. repetition of procedures
c. extrinsic motivation
d. increased compensation
Unit 4 Exam:
Multiple Choice Questions (Enter your answers on the enclosed answer sheet)
1. Deep-level diversity is reflected in which one of the following characteristics?
a. race
b. sex
c. ethnicity
d. religious values
2. The cultural dimension of materialism includes a:
a. de-emphasis on caring for others
b. strong emphasis on caring for others
c. strong desire to give to charity
d. distrust of foreigners
3. The number of hours of vacation the members of a cultural group think is fair is reflected in the cultural value referred to as:
a. work orientation versus leisure orientation
b. high context versus low-context culture
c. formality versus informality
d. urgent time orientation versus casual time orientation
4. Juanita identifies with both her Mexican heritage and her American heritage, so she is considered to have a:
a. confused identity
b. complex identity
c. local identity
d. multicultural identity
5. Paul has high-cultural sensitivity, so he is likely to:
a. regard people from different cultures as pretty much the same
b. be too sensitive to criticism from people from different cultures
c. recognize nuances in customs among cultures
d. overlook nuances in customs among cultures
6. Your chances of finding suitable employment are directly proportional to the number of:
a. followers you have on Twitter
b. friends you have on Facebook
c. positions you have held in the past
d. positions that will satisfy your job objectives
7. You know you have a good person-organization fit when:
a. your employer offers ample vacations
b. your personality and values mesh well with your employer
c. your employer gives you an annual raise
d. many other people with the same specialty work at your employer
8. A key reason that social networking sites such as Facebook are helpful in conducting a job search is that:
a. recruiters have just about stopped using traditional job-hunting sites
b. employers like to learn a little bit about the goofy side of job candidates
c. some employers recruit directly through these sites
d. you can pick up negative gossip about potential employers
9. When asking for help from members of your job-finding network:
a. keep your request for assistance brief and pointed
b. schedule a two-hour lunch in order to be thorough
c. get the network members to put their intended form of help in writing
d. hint at a needing a loan if you do not land a job
10. Mike is a commercial landscaping specialist who wants to use the Internet for job hunting. Which one of the following tactics is the least likely to be successful?
a. Type into the search box on several search engines, “commercial landscaping specialist positions.”
b. Send a tweet to people he is following and followers saying that he is hungry for work.
c. Post his job résumé on several job boards such as CareerBuilder.
d. Check into websites for commercial landscaping companies.
11. When Sam began his new job, he repeatedly forgot to save his work before turning off his computer. After four days of losing his work, he finally began to remember to save it before he shut down the computer. Sam’s learning was the result of:
a. classical conditioning
b. operant conditioning
c. positive reinforcement
d. modeling
12. Patty disputed everyone’s work with her constant talking and telling jokes in the office, so coworkers finally began just ignoring her and the behavior stopped. This is an example of:
a. positive reinforcement
b. negative reinforcement
c. punishment
d. extinction
13. Robert should use schedules or reinforcement to keep his employees mentally alert and interested.
a. intermittent
b. formal
c. continuous
d. regular
14. It is possible for a company to arrange for informal learning by:
a. setting up formal classrooms
b. organizing the work area
c. providing lesson plans
d. testing their employees
9. A major force behind the growth of e-learning is that .
a. most workers dislike interacting with coworkers and instructors
b. so many employees are geographically dispersed
c. so many workers fear interaction with others in a classroom
d. cheating on exams is widely accepted
16. The amount of quality work accomplished in relation to the resources consumed is the emphasis of work habits in the workplace today. This is referred to as:
a. organization
b. time management
c. productivity
d. none of the above
17. Procrastination is so tempting because it:
a. often leads to a short-term reward
b. is a long-term career booster
c. releasers endorphins (a natural pain killer) into the brain
d. usually has a financial payoff
18. A task is often procrastinated because it:
a. is too exciting to begin
b. turns control over to the person performing the task
c. does not appear to offer an immediate reward
d. appears so easy that it can be done anytime
19. To overcome procrastination, Jane jump-starts herself by:
a. consuming an energy drink designed for procrastinators
b. pricking herself on the arm with a needle
c. composing a list of her strengths and weaknesses
d. getting started on a tiny task related to the larger task
20. Goals improve time management because they:
a. help you concentrate on one task at a time
b. lead to neatness and orderliness
c. help you avoid perfectionism
d. propel you toward good use of time
21. Stress is a(n):
a. external force acting on the individual
b. internal reaction to a force
c. internal force acting on the individual
d. psychological interpretation of an event
22. Todd, a sales representative, is facing the challenge stressor of trying to close a sale on a major account. During the meeting with the customer, Todd is therefore likely to:
a. be strongly motivated and perform well
b. be poorly motivated out of fear and perform poorly
c. develop severe emotional symptoms of stress
d. develop severe physical symptoms of stress
23. You know that you are suffering from burnout when you are:
a. exhausted from facing the same stressors for a long time
b. a victim of workplace violence
c. dealing with the fight-or-flight response
d. thinking it is time for a career change