1. 1.Conflict attributed to diversity within teams:

 

1. 1. a.is the most difficult type of conflict to resolve
   2. b.often benefits the organization when managed well
   3. c.is usually of short duration
   4. d.often enhances teamwork
2. 2. A study about cross-national differences based on culture found that work interfering with family life was a bigger problem for people:

 

1. 1. a.who earned an above-average income
   2. b.who earned below-average income
   3. c.from collectivistic cultures
   4. d.from individualistic cultures
   6. 3. Lisa is a self-confident leader. To multiply her effectiveness, she might combine her self- confidence with:

 

1. 1. a.humility
   2. b.arrogance
   3. c.low courage
   4. d.insensitivity
2. 4. Richard has learned to control his temper and to listen emphatically to his employees. Richard demonstrates:

 

1. 1. a.a method of being too soft with people
   2. b.emotional intelligence
   3. c.self-confidence
   4. d.a method of being too tough with people

 

 

1. 5. Whether or not a leader is charismatic is determined by:

 

1. 1. a.a leader’s level of self-confidence
   2. b.how much the leader really likes people
   3. c.a combination of intelligence and personality
   4. d.the subjective perceptions of the people being led

 

 

1. 6. Which one of the following would be an effective way to develop charisma?

 

1. 1. a.Be emotionally reserved and somewhat cold.
   2. b.Minimize personal risk taking.
   3. c.Make ample use of true stories.
   4. d.Be laid back and not overly concerned about attaining goals.

 

 

1. 7. Joan lies and misrepresents facts, she divulges confidential information to others to promote herself, and she suppresses grievances and complaints. Joan has problem with:

 

1. 1. a.charisma
   2. b.empathy
   3. c.cognitive skills
   4. d.ethics
   5. 8. There are many cognitive skills required of leaders including:

 

1. 1. a.problem solving
   2. b.knowledge of the business
   3. c.street smarts
   4. d.all of the above

 

 

1. 9. One commonly used meaning for motivation is an internal state that leads to effort expended toward objectives. A second widely used meaning for motivation is:

 

1. 1. a.lack of effort toward objectives
   2. b.trying but never succeeding
   3. c.doing only what is expected of us
   4. d.an activity performed by one person to get another to accomplish work

 

 

1. 10. Supervisor Rebecca wants to motivate Rocco, a lab technician in her group. A good question for Rebecca to ask Rocco would be:

 

1. 1. a.“What could this job offer you that would make you work at your best?”
   2. b.“Do you think you are a little bit on the lazy side?”
   3. c.“How much time out of the workday are you looking at Facebook and Twitter?”
   4. d.“Do you think you deserve a raise?”

 

 

1. 11. A police captain reported that when officers were assigned old patrol cars, they complained frequently. However, when assigned brand new patrol cars, they did not express much appreciation, nor did their productivity increase. How might this example illustrate Herzberg’s two-factor theory?

 

1. 1. a.The absence of hygiene factors can cause dissatisfaction.
   2. b.The presence of hygiene factors is not motivational.
   3. c.Intrinsic factors are not present.
   4. d.all of the above

 

 

1. 12. Barry, a manager, engages in empowerment when he:

 

1. 1. a.asks team members to work harder
   2. b.earns a promotion for himself
   3. c.shares power with team members
   4. d.grabs more power for himself

 

 

1. 13. Which one of the following practices indicates the most extreme form of empowerment?

 

1. 1. a.Workers deciding when to take their lunch breaks.
   2. b.Workers being allowed to decorate their cubicles as they would like.
   3. c.Workers choosing the brand of laptop or tablet computer they prefer.
   4. d.Workers choosing which projects they would like to pursue.
2. 14. We know that Sonya has prosocial motivation because she:

 

1. 1. a.goes out of her way to help coworkers
   2. b.has about 1,000 friends on her favorite social networking site
   3. c.has difficulty getting started working in the morning
   4. d.is strongly motivated by money

 

 

1. 15. The characteristics of an enriched job include direct feedback, client relationship, and:

 

1. 1. a.new learning
   2. b.repetition of procedures
   3. c.extrinsic motivation
   4. d.increased compensation
   5. 16. Deep-level diversity is reflected in which one of the following characteristics?

 

1. 1. a.race
   2. b.sex
   3. c.ethnicity
   4. d.religious values
2. 17. Juanita identifies with both her Mexican heritage and her American heritage, so she is considered to have a:

 

1. 1. a.confused identity
   2. b.complex identity
   3. c.local identity
   4. d.multicultural identity
   5. 18. You know you have a good person-organization fit when:

 

a. your employer offers ample vacations

b. your personality and values mesh well with your employer

c. your employer gives you an annual raise

d. many other people with the same specialty work at your employer

 

 

19.  A key reason that social networking sites such as Facebook are helpful in conducting a job search is that:

 

a. recruiters have just about stopped using traditional job-hunting sites

b. employers like to learn a little bit about the goofy side of job candidates

c. some employers recruit directly through these sites

d. you can pick up negative gossip about potential employers

 

 

20. When asking for help from members of your job-finding network:

 

a. keep your request for assistance brief and pointed

b. schedule a two-hour lunch in order to be thorough

c. get the network members to put their intended form of help in writing

d. hint at a needing a loan if you do not land a job

 

 

21. Mike is a commercial landscaping specialist who wants to use the Internet for job hunting. Which one of the following tactics is the least likely to be successful?

 

a. Type into the search box on several search engines, “commercial landscaping specialist positions.”

b. Send a tweet to people he is following and followers saying that he is hungry for work.

c. Post his job résumé on several job boards such as CareerBuilder.

d. Check into websites for commercial landscaping companies.

 

 

22. When Sam began his new job, he repeatedly forgot to save his work before turning off his computer. After four days of losing his work, he finally began to remember to save it before he shut down the computer. Sam’s learning was the result of:

 

a. classical conditioning

b. operant conditioning

c. positive reinforcement

d. modeling     

 

 

 

23. Patty disputed everyone’s work with her constant talking and telling jokes in the office, so coworkers finally began just ignoring her and the behavior stopped. This is an example of:

 

a. positive reinforcement

b. negative reinforcement

c. punishment

d. extinction

 

 

24. Robert should use schedules or reinforcement to keep his employees mentally alert and interested.

 

a. intermittent

b. formal

c. continuous

d. regular

 

 

25. It is possible for a company to arrange for informal learning by:

 

a. setting up formal classrooms

b. organizing the work area

c. providing lesson plans

d. testing their employees

 

 

26. A major force behind the growth of e-learning is that .

 

a. most workers dislike interacting with coworkers and instructors

b. so many employees are geographically dispersed

c. so many workers fear interaction with others in a classroom

d. cheating on exams is widely accepted

 

 

27. The amount of quality work accomplished in relation to the resources consumed is the emphasis of work habits in the workplace today. This is referred to as:

 

a. organization

b. time management

c. productivity

d. none of the above

 

 

28. Procrastination is so tempting because it:

 

a. often leads to a short-term reward

b. is a long-term career booster

c. releasers endorphins (a natural pain killer) into the brain

d. usually has a financial payoff    

 

 

 

29. A task is often procrastinated because it:

 

a. is too exciting to begin

b. turns control over to the person performing the task

c. does not appear to offer an immediate reward

d. appears so easy that it can be done anytime

 

 

30. To overcome procrastination, Jane jump-starts herself by:

 

a. consuming an energy drink designed for procrastinators

b. pricking herself on the arm with a needle

c. composing a list of her strengths and weaknesses

d. getting started on a tiny task related to the larger task

 

 

31. Goals improve time management because they:

 

a. help you concentrate on one task at a time

b. lead to neatness and orderliness

c. help you avoid perfectionism

d. propel you toward good use of time

 

 

32. Stress is a(n):

 

a. external force acting on the individual

b. internal reaction to a force

c. internal force acting on the individual

d. psychological interpretation of an event

 

 

33. Todd, a sales representative, is facing the challenge stressor of trying to close a sale on a major account. During the meeting with the customer, Todd is therefore likely to:

 

a. be strongly motivated and perform well

b. be poorly motivated out of fear and perform poorly

c. develop severe emotional symptoms of stress

d. develop severe physical symptoms of stress

 

 

34. You know that you are suffering from burnout when you are:

 

a. exhausted from facing the same stressors for a long time

b. a victim of workplace violence

c. dealing with the fight-or-flight response

d. thinking it is time for a career change

 

 

 

1. 35.The stressor of a significant life change implies that:

 

1. 1. a. getting old is a major stressor for most people
   2. b. having to cope with major change creates stress
   3. c. pleasant changes rarely create stress
   4. d. slow change is less stressful than quick change

 

 

1. 36.A person with Type A behavior:

 

1. 1. a. is not always in a hurry
   2. b. gets a heart attack at an early age
   3. c. is impatient and angry
   4. d. wants success at any price