Question 1 (1 point) You have been working with Sheila on reducing the stress in her life. She proudly tells you that she has
decided to start an exercise program that includes a walk each night when she gets home from her night
class. Since there are potential dangers for a woman to walk alone at night, what technique might you
use to point out these dangers?
Question 1 options:
logical consequences
external control
rapport
confrontation
self-disclosure
Save
Question 2 (1 point) A beginning counselor says, “Have you tried talking to your mother about not making it to the family
reunion this year?” What is the problem with this question?
Question 2 options:
it is a closed question and is demeaning to the client
it demonstrates non-attending / giving advice
there is nothing wrong with this question
it uses external control
it is the same as asking “why” Save
Question 3 (1 point) “That means you've got two options so far... telling them directly that you are leaving and simply doing
nothing about it at all.” What micro-skill is this?
Question 3 options:
paraphrase
closed question
open question
summary
encourager
reflecting feeling
Save
Question 4 (1 point) A beginning counselor says, “It sounds as though you should set up a time to meet with your boss and
find out what you can do about all the tension you are experiencing at work, shouldn’t you?” What is the
problem with this question?
Question 4 options:
it is a closed question and is demeaning to the client
there is nothing wrong with this question
it uses external control it demonstrates non-attending / giving advice
it is the same as asking “why”
Save
Question 5 (1 point) Your client says, “I’m just going to have to find another job. Nobody at work likes me, including my boss.”
Which of the following would be the best response?
Question 5 options:
You should try talking to either your boss or your co-workers?
Have you tried talking to your boss?
What have you tried so far?
Have you tried talking to these people at work?
Save
Question 6 (1 point) "I heard what you are saying. I want to change, but right at the moment I just can't do what I want. I
tried last week, it didn't work. The divorce is getting to me. I'll do the best I can to change, but it is so
hard." Where is this client on the Change Scale?
Question 6 options:
Creation of a new solution
Denial
Acceptance and recognition, but no change Transcendence
Partial examination
Save
Question 7 (1 point) Your client says, “I’m just going to have to find another job. Nobody at work likes me, including my boss.”
Which of the following would be the best response?
Question 7 options:
It’s as though you just don’t fit in, isn’t it?
Where are you going to look for work?
It sounds like your co-workers and your boss make you feel left out?
So, you think you are just going to have to find another job since nobody at work likes you, including your boss, is
that it?
Save
Question 8 (1 point) “Quit your job?” What micro-skill is this?
Question 8 options:
open question
encourager
summarization
closed question reflection of feeling
paraphrase
Save
Question 9 (1 point) Which of the following is most likely an interpretation?
Question 9 options:
“Sounds like your fear of rejection led you to seek rejection from your wife”
none of the above
“Sounds like you want some help right now”
“You're upset and troubled”
Save
Question 10 (1 point) The skill of reflection of meaning is generally used with
Question 10 options:
verbal clients
nonverbal clients
clients who have a history of needing deeper understanding and emotional expression of relevant feelings,
thoughts, and attitudes that in turn may be manifested by unusual language patterns
severely disturbed clients
Question 11 (1 point) “On one hand, you wish you were younger, yet on the other hand, you realize that you cannot go back in
time. How do you put these two together? What do you really want?” In what stage would you most
likely find this micro-skill?
Question 11 options:
stage 2
stage 4
stage 1
stage 3
stage 5
Save
Question 12 (1 point) “Sounds as if you feel very optimistic and enthused about what you're going to do next week.” What
micro-skill is this?
Question 12 options:
reflecting feeling
open question
encourager
closed question
paraphrase summary
Save
Question 13 (1 point) “What would you imagine the ideal solution to be?” In what stage would you most likely find this microskill?
Question 13 options:
stage 1
stage 4
stage 2
stage 3
stage 5
Save
Question 14 (1 point) A beginning counselor says, “What are the reasons you think your boss dislikes you?” What is the
problem with this question?
Question 14 options:
there is nothing wrong with this question
it is a closed question and is demeaning to the client
it is the same as asking “why”
it demonstrates non-attending / giving advice it uses external control
Save
Question 15 (1 point) The first step in confrontation is typically
Question 15 options:
checking out incongruity
establishing rapport
asking questions to clarify discrepancies
identifying a contradiction or discrepancy
Save
Question 16 (1 point) “You are failing your psychology class and you don’t seem very invested in your education. What you
want is to find a good-paying job so you can pay off your credit card. Right?” In what stage would you
find this micro-skill?
Question 16 options:
stage 4
stage 1
stage 3
stage 2
stage 5 Save
Question 17 (1 point) “Maria, I’m so glad you came back. What would you like to talk about today?” In what stage would you
most likely find this micro-skill?
Question 17 options:
stage 4
stage 2
stage 5
stage 1
stage 3
Save
Question 18 (1 point) In the movie, Good Will Hunting, what was it that Robin Williams’ character did that really made a
difference with his client?
Question 18 options:
established rapport by self-disclosing
all of the above
used external control
pointing out logical consequences
used confrontation before establishing rapport Save
Question 19 (1 point) A beginning counselor says, “Why don't you want to go to the Bahamas this summer?” What is the
problem with this question?
Question 19 options:
there is nothing wrong with this question
it is a closed question and is demeaning to the client
it demonstrates non-attending / giving advice
it is the same as asking “why”
it uses external control
Save
Question 20 (1 point) In general, which of the following counselor responses is least problematic?
Question 20 options:
How do you think your husband feels about that?
How do you feel about that?
How does that make you feel?
How can you make it better?
Question 21 (1 point) "I think I see what you're saying. There is a big incongruity there. I want to stop, but I was abused and hit
by my parents. I think I'm doing better than they did--at least I don't strike Amie. But, perhaps I can do
something different next week. I'll try your new idea about disciplining her." Where is this client on the
Change Scale?
Question 21 options:
Transcendence
Denial
Acceptance and recognition, but no change
Partial examination
Creation of a new solution
Save
Question 22 (1 point) “What other alternatives can you think of?” In what stage would you most likely find this micro-skill?
Question 22 options:
stage 5
stage 1
stage 3
stage 4
stage 2
Save
Question 23 (1 point) “If you continue to avoid the issue, what will happen? Will that work?” In what stage would you most
likely find this micro-skill?
Question 23 options:
stage 5
stage 1
stage 3
stage 4
stage 2
Save
Question 24 (1 point) “Puzzled about your parents?” What micro-skill is this?
Question 24 options:
encourager
summary
paraphrase
open question
reflecting feeling
closed question
Save
Question 25 (1 point) “You can’t decide whether or not you want to continue on with your education and get your masters
degree. You are torn between school and starting a career, aren’t you?” In what stage would you most
likely find this micro-skill?
Question 25 options:
stage 2
stage 1
stage 5
stage 4
stage 3
Save
Question 26 (1 point) “After you have the meeting with your boss, will you call me and let me know how it went?” In what
stage would you most likely find this micro-skill?
Question 26 options:
stage 3
stage 4
stage 5
stage 1
stage 2
Save
Question 27 (1 point) A treatment plan typically includes
Question 27 options:
the identified problem(s)
goals and methods of treatment
all of the above
estimated time frame
a long-term outline of the course of the counseling sessions with the client
Save
Question 28 (1 point) Your client wants a raise but lacks the confidence in how to approach her boss. You have her pretend
that her boss is sitting across the desk from her while she practices what she will say to him tomorrow at
work. This technique is known as
Question 28 options:
homework
self-disclosure
the ABC technique
thought stopping
the empty chair technique
Save
Question 29 (1 point) Your client comes to you with problems with her co-worker, Andrew. It appears that when he wants to
take time off, your client reacts in the following manner: She smiles and says, “Oh, no problem, Andrew.
I’d be happy to cover for you,” all the while seething inside. She then starts thinking of ways she can get
back at him.
Question 29 options:
passive
passive-aggressive assertive
aggressive
Save
Question 30 (1 point) A beginning counselor tends to ask a lot of “why” questions. What is the problem with asking “why?”
Question 30 options:
all of the above
it tends to solicit excuses
it tends to come across as accusatory
it focuses on the “there-and-then”
it tends to put the client on the defense
Question 31 (1 point) Which of the following provides the client with data on both positive and negative consequences of an
intended action? Question 31 options:
information/advice/instruction
feedback
logical consequences
directive
Save
Question 32 (1 point) “Sounds as if one of your major strengths is being direct and honest with your parents.” What micro-skill
is this?
Question 32 options:
encourager
closed question
paraphrase
reflecting feeling
summary
open question
Save
Question 33 (1 point) A beginning counselor says, “What makes you think you should get a divorce?” What is the problem with
this question? Question 33 options:
it demonstrates non-attending / giving advice
it is a closed question and is demeaning to the client
there is nothing wrong with this question
it uses external control
it is the same as asking “why”
Save
Question 34 (1 point) My friend conducted a mock funeral to help one of his clients finish the unfinished business she had with
her mother. This was a form of
Question 34 options:
the ABC technique
self-disclosure
homework
the empty chair technique
thought stopping
Save
Question 35 (1 point) The client says, “My children come in and want something or my husband has something to say that
won't wait -- or the phone rings. No wonder I can't get anything done!” Your response is, “The
interruptions are interfering with your work.” What micro-skill is this? Question 35 options:
closed question
reflecting of feeling
open question
paraphrase
reflecting meaning
Save
Question 36 (1 point) Which question would most effectively probe for meaning, according to the authors?
Question 36 options:
“Do you really mean it?”
“What values underlie your actions?”
“How do you really feel?”
“Could you give me a specific example?”
Save
Question 37 (1 point) The genogram or family chart
Question 37 options:
a technique for only advanced therapy a good way to help a client focus on family issues
all of the above
is only for family counseling
Save
Question 38 (1 point) “Looks like you're saying you want to set up a situation where you can anticipate what your parents will
do when you tell them you plan to quit school.” What micro-skill is this?
Question 38 options:
paraphrase
open question
reflecting feeling
closed question
summary
encourager
Save
Question 39 (1 point)
“So, we’ve talked about quite a few options. You’ve decided that you are going to talk to your sister next
week, rehearse your comments, and also get her opinion. Beyond that you want to sit on it for a week.
Correct?” What micro-skill is this?
Question 39 options:
paraphrase summary
open question
encourager
reflecting feeling
closed question
Save
Question 40 (1 point)
Giving directives is a form of giving advice. Therefore, what is the rule-of-thumb concerning how they
should be used?
Question 40 options:
follow with a why question
each session should include one
use them sparingly and with caution
never end without a check out
Question 41 (5 points)
Imagine that you are working with the following client and you are discussing the given scenario. You
may have to use your imagination and even pretend how the conversation is proceeding. Then, write
what you would say using the basic listening skills you have been learning. Be careful to avoid the
problematic types of responses that you learned in the course content. Points will be deducted for using
responses that were recommended to avoid.
Scenario #1: Your client is complaining about not having enough time to study. She tells you that her kids
are always interrupting her studying and her husband is not particularly supportive of her going back to
school. Write what you would say using a(n) 1. open question: 2. closed question:
3. encourager:
4. paraphrase:
5. reflecting feelings:
Question 42 (5 points)
Imagine that you are working with the following client and you are discussing the given scenario. You
may have to use your imagination and even pretend how the conversation is proceeding. Then, write
what you would say using the basic listening skills you have been learning. Be careful to avoid the
problematic types of responses that you learned in the course content. Points will be deducted for using
responses that were recommended to avoid.
Scenario #2: Your client says, "I don't like my psychology assignments. They are too difficult and I really
get mad when the instructor gives these open-ended statements and expects me to come up with all the
right answers with nothing to go on!" Write what you would say using a(n)
1. open question:
2. closed question:
3. encourager:
4. paraphrase:
5. reflecting feelings:
Question 43 (5 points)
The skills that you have learned in this class are used throughout all stages of a counseling session.
However, there are clearly some skills that are specific to the particular stages. For each of the following
scenarios, write a counselor response that would clearly be an example used in each stage. You may
need to use your imagination and make up further information about the situation.
Scenario #1
Mark, one of your fellow students says: My English professor really bugs me. She reminds me of my
mother-in-law, really harsh and insensitive. At least I can get away from my mother-in-law, but this
course is a requirement.
Stage 1 –
Stage 2 –
Stage 3 –
Stage 4 –
Stage 5 –
Question 44 (5 points)
Write a counselor response for each stage
The skills that you have learned in this class are used throughout all stages of a counseling session. However, there are clearly some skills that are specific to the particular stages. For each of the following
scenarios, write a counselor response that would clearly be an example used in each stage. You may
need to use your imagination and make up further information about the situation.
Scenario #2
Tom, the young sailor says: I'm not sure what to do. My car insurance was canceled & I don't know why.
I'm not sure I'll be able to get insurance because I just can't afford it since my car won't pass inspection
until I get the exhaust system fixed. I'm not going to be able to get to work without a car. And now I have
to start payments on the new stereo I bought.
Stage1 –
Stage 2 –
Stage 3 –
Stage 4 –
Stage 5 –
Question 45 (5 points)
One of your favorite regular clients, Matthew, who is rather bright and usually fairly motivated comes to
see you today. He tells you that he's tried everything you suggested the last time and none of them
worked. This question has 2 parts: First, briefly state what the problem is with what you did here? Next,
briefly describe what you could have done differently so that the above situation would not result again.
Question 46 (5 points)
You say to your client, "Well, now that we have clearly established the problem, what are some of the
alternatives to resolve this?" Briefly state what the problem is with what you said?
Question 47 (5 points)
Silence is often an extremely uncomfortable situation for beginning counselors. Briefly describe what
lesson you learned from movie, Good Will Hunting concerning silence.
Question 48 (5 points)
A new client, Roger McCall is referred to you through the court system. He was charged with possession
of cocaine and assaulting a police officer. When he enters your office, he does not make eye contact,
answers your questions as briefly as possible and clearly says he does not want to be here. Roger is a
difficult client. List 5 clear points that you need to remember when dealing Roger.
Question 49 (5 points)
In this class, you learned how to structure a counseling session using 5 stages. Briefly discuss by using
short and concise examples, how you saw each of these stages applied throughout the entire
movie, Good Will Hunting with Matt Damon’s and Robin Williams’ character.
Question 50 (5 points) Numerous breeches of ethical issues were apparent in the movie, Good Will Hunting. Of course,
remember, this is a movie and it is fiction, however, choose one major ethical issue that caught your
attention. This question has 3 parts: First state the ethical issue you wish to discuss, then briefly describe
how it could have resulted in some serious legal problems for Robin Williams’ character. Lastly, briefly
explain how it ended up working to his and the client’s advantage.
Question 51 (5 points)
In this class, you learned 5 approaches to counseling. Choose one of the following and be sure to state
which you choose: Decisional counseling, Person-centered counseling, or Cognitive-Behavioral therapy.
Next, write a brief yet concise description of that approach and how you would use it with a client. You
should address the basic principles, goals, skills, etc that are specific to that approach and describe them
in a manner that demonstrates your understanding of the approach.
Question 52 (5 points)
Now that you've finished this counseling skills course, you have a better idea about your personal
therapeutic style and your own ability to engage in psychological contact with others. This question has 3
parts: First state your personal style, then briefly describe how your natural style has become modified
over time in this course. Lastly, briefly describe what specific changes you think you might need to be
able to reach more clients with your natural style.

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