exam: 007144RR - Human Relations, Part 2

 

1. What type of relationship involves people who don't share the same status?

A. Circular

B. Parallel

C. Horizontal

D. Vertical

2. To maintain good balance in a horizontal relationship, you must

A. let your boss take all the credit for the accomplishments of the team.

B. work productively with those you supervise, but not with your boss.

C. work productively with your boss, but don't listen to coworkers' suggestions.

D. work productively and share responsibility for the success of the team.

3. Reinforcement, contact, honesty, and fair expectations are

A. theories of supervision.

B. ways of maintaining relationships.

C. characteristics of productivity.

D. part of the irritation threshold.

4. John was unable to work on Sundays because he had a church commitment. This is known as a/an

A. value conflict.

B. ethnic difference.

C. horizontal relationship.

D. irritation threshold.

5. The best thing you can do to keep a positive relationship with your supervisor is to

A. keep your opinions to yourself.

B. socialize with your supervisor and coworkers.

C. be productive at work.

D. challenge your supervisor's authority.

6. Which statement represents a difference between horizontal and vertical relationships?

A. Both vertical and horizontal relationships represent equal status.

B. Vertical relationships involve unequal status, while horizontal relationships represent equal status.

C. Both vertical and horizontal relationships represent unequal status.

D. Vertical relationships involve equal status, while horizontal relationships represent unequal status.

7. Which one of the following is true about relationships?

A. Relationships involve two or more people.

B. Trust isn't necessary in a relationship.

C. Relationships are always voluntary.

D. There are no feelings in a relationship.

8. Which of the following is true about office friendships?

A. Office friendships lead to a workplace in which socializing rarely occurs.

B. Workplace cliques can cause horizontal disharmony.

C. Office friendships should only be based on ethnic similarities.

D. It's impossible to develop vertical friendships.

9. A relationship can be damaged by

A. honest communication.

B. people spending time with one another.

C. not meeting expectations.

D. exceeding expectations.

10. What type of relationship do two people who work the same job share?

A. Horizontal

B. Vertical

C. Flexible

D. Management

11. Maintaining good contact in a relationship is also known as the _______ of a relationship.

A. exercise

B. relaxing

C. emotional part

D. development

12. First and foremost, supervisors are

A. advocates.

B. leaders.

C. teachers.

D. counselors.

13. Bob works closely with Joe and is growing tired of Joe's know-it-all attitude. Bob has reached his

A. vertical relationship.

B. feedback threshold.

C. mutual reward theory.

D. irritation threshold.

14. When you've carefully checked all the facts and your attitudes and still find that there's "just something" about your supervisor that's causing a problem in your relationship, you should suspect that

A. there's a hidden attitude.

B. you're not carrying your own weight.

C. there's an imaginary risk.

D. too much socializing is going on.

15. Reinforcement is the _______ in a relationship

A. bond

B. reward

C. exercise

D. imagination

16. From the perspective of an employee, the effective channeling of work-related information and concerns

A. is best conveyed through one's immediate supervisor.

B. should be conveyed directly to the manager in charge of the function involved.

C. often requires letters or phone calls to top management.

D. should be passed on informally to fellow employees.

17. A worker's success in contributing to the common good is

A. determined by their supervisor.

B. greater in vertical relationships.

C. measured by how well she or he does the job.

D. increased when she or he becomes a supervisor.

18. Which of the following statements represents a productive way to maintain a horizontal relationship?

A. Telling others to do your work because you can't get the work done

B. Socializing frequently during the day

C. Helping a coworker with a task when you're done with your task

D. Sharing responsibility to make sure your work gets done

19. Asking your supervisor if you're doing something correctly is a way to request

A. criticism.

B. agreement.

C. feedback.

D. punishment.

20. The main reason a person becomes a supervisor is

A. work-related knowledge.

B. personality.

C. motivation.

 

D. confidence.