Case Study (1500 words)

On

Caltex (service station)

(www.caltex.com.au)

·        Background to the organization: upon which you are basing your report. Include what the organization- or part of the organization in which you work –does, that is, their main business activities. Include the size of the company

(E.g. how many employee the organization or the division in which you work (As a CSA (customer service agent) I work on Caltex)

·        Describe the orientation, training and development practices: this means describing practices that I do (As a CSA) or you’re experienced as they are, not as they should be (E.g. according to the articles). Explain to what extent, and how, if at all, the organization uses these practices in order to organize and manage their personnel performing their task effectively.

·        Critical Evaluation- Conduct a critical evaluation of the orientation, training and development you experienced based on the literature. This mean look at your experience with the orientation, training and development and then examine the extent to which your experience with these practices is consistent with hoe the text says orientation, training and development should be conducted.

·        If your experience relates to a large organization, compare your experience with the orientation, training and development practices prescribe in the text, as in general, these are relevant to large organization.

·        Recommendation: with the above analysis as a background, given suggestions on how the orientation, training and development practices which you based you report, might be improved.