CARVANA

Carvana is a technology start-up based in Phoenix, whose mission is to make car buying better by bringing technology, transparency, and exceptional customer service to the car buying process. Carvana ranked 5th on Forbes List of America's Most Promising Companies for 2015.

Backed by DriveTime, Carvana is touted as a 100% online car buying company with operations in Atlanta, Dallas, Austin, Houston, San Antonio, Nashville, Charlotte, Raleigh and Birmingham.

The company offers potential car buyers the opportunity to browse, finance and purchase a car online with available delivery or pick-up at its car vending machine in as little as 48 hours. Carvana serves customers nationwide.

Technology

The site features a patented 360-degree photo process to capture the interior and exterior of each car in its inventory. The system utilizes the company’s annotation technology to allow users to take a vehicle for a virtual spin.

In November 2013, Carvana opened the nation’s first car vending machine in Atlanta. The structure provides a fully digital interactive experience complete with floor-to-ceiling windows, custom LED lighting, flat screen TVs and interactive keypads that identify customers based on unique buyer credentials provided by Carvana after the purchase has been completed.

In November 2015, Carvana unveiled the world's first fully automated, coin-operated car vending machine in Nashville. After completing vehicle purchases online, Carvana customers can opt for home delivery or pick-up from the company's vending machine locations in Atlanta or Nashville. If customers elect to pick up their newly purchased car in Nashville, they are given a customized coin that they drop into a customized coin slot. Once dropped into the slot, the coin initiates the car retrieval process, triggering a robotic arm that goes and grabs the customer's online purchase. When the car comes down, it is transferred to another robot that drives the car down a hallway and parks it in a delivery bay, where the customer receives their purchase and is free to take it home. The five-story glass tower can hold up to 20 cars at a time.

Sponsorships

On March 25, 2013, Carvana sponsored the tolls for Atlanta commuters traveling on the northbound and southbound lanes of the Georgia 400 Toll Road during the hours of 7 – 9 a.m. and 4- 6 p.m.

Competitors

As of August 2015, Carvana's competitors included Beepi, Shift, and Vroom.

Forbes

Carvana (our #5) only launched in 2012, but the growth for the Atlanta, Georgia-based auto-sales platform is profound. After pulling in about $5 million in 2013, the company generated $45 million the following year. Chalk it up to services like financing and straight-to-your-door delivery of vehicles purchased (plus a healthy dose of funding).

How it is works

Carvana is the only place where you can buy a used car online and have it delivered to your home. Our goal is to create a better way to buy a car by putting the consumer back in control of the buying process. We do this by providing a no-pressure and transparent way to buy a car. You can search, finance, purchase, and enjoy pick up or home delivery of high quality, late model used cars or trucks without ever having to go to a dealership! People love our online car buying experience. Take a look at our unfiltered customer reviews.

We promise to bring the joy and excitement back into the used car search and buying experience by removing the dealership, negotiating, and high-pressure salesmen. Carvana is dedicated to providing an honest, transparent, and customer-centric used car buying experience.

How does online car buying work?

At Carvana.com you can browse through and view detailed 360-degree photos of the interior, exterior, engine, and trunk of every used car in our inventory. Once you find the used car you are looking for, you can call a Carvana Customer Advocate or continue through the financing and purchasing details online. You can then pick it up or have it delivered. Then take your used car for a 7-day test drive, provide your final signature, and enjoy!

 

 

 

Can I talk to an actual person?

Yes, Carvana has Customer Advocates standing by to answer any questions you may have. You may reach them by emailing help@carvana.com or by calling 800-333-4554

How do I get the car delivered?

We offer a better way to buy a car, regardless of location!

**Local Delivery: If you are located within our local service area, you are eligible for free delivery of your vehicle. (Available within 100 miles)

 Atlanta, GA,

 Nashville, TN,

Charlotte,NC,

Birmingham, AL,

Houston, TX,

Austin, TX,

San Antonio, TX,

Raleigh, NC,

Orlando, FL,

Tampa, FL,

Jacksonville, FL

Dallas, TX.

National Delivery: If you are located outside of our local service areas, you can have your vehicle delivered by a reputable third-party delivery company for a fee. You can see this cost when choosing delivery in the purchase process.

Where can I come see the car?

Carvana sells used cars 100% online, meaning we don't have a physical showroom available to the public. This is why we get up close and personal by providing a 360-degree tour that highlights every little detail of the vehicle, including special features and any potential imperfections, both inside and out. We guarantee, what you see, is what you get!

What about the car vending machine I heard about on the news?

·         Carvana Vending Machine & Pickup Center

1026 Marietta Street NW Suite A Atlanta, Georgia 30318

Phone: 855-442-6082        
Hours of operation: Monday through Saturday, 9am - 7:30pm EST.

 

·         Carvana Vending Machine & Pickup Center

4270 Kenilwood Drive Nashville, Tennessee 37204

Phone: 855-442-6082        
Hours of operation: Monday through Saturday, 9am - 7:30pm CST

 

 

 

References

Jump up ^ Strauss, Karsten. "America's Most Promising Companies: The Top 20 Of 2015". Forbes. Forbes. Retrieved 21 January 2015.

Jump up ^ "Carvana Launches 100 Percent Online Used-Car Retailer in Atlanta". Auto Remarketing. 31 January 2013. Retrieved 2 July 2013.

Jump up ^ "New Online Auto Buying Service Launches". Atlanta Auto Beat. Retrieved 2 July 2013.

Jump up ^ Barry, Erin. "Point, click and have a car delivered to your door". CNBC. Yahoo! Finance. Retrieved 29 April 2014.

Jump up ^ "Carvana". CrunchBase. Retrieved 2 July 2013.

Jump up ^ "Tech Check: Selling used cars online only". MyFoxAtlanta.com. Retrieved 2 July 2013.

Jump up ^ Gastelu, Gary. "Carvana opens used car vending machine in Atlanta". Fox News. Fox News. Retrieved 29 April 2014.

Jump up ^ Reed, Richard. "Would you buy a car from a vending machine". The Car Connection. FOX Philly. Retrieved 29 April 2014.

Jump up ^ Jaynes, Nick. "There's a five-story vending machine dispensing used cars in Nashville". Mashable. Mashable. Retrieved 13 November 2015.

Jump up ^ O'Kane, Sean. "A five-story vending machine for cars just opened in Nashville". The Verge. The Verge. Retrieved 12 November 2015.

Jump up ^ Guff, Samantha. "Giant Car Vending Machine Serves Up Hot New Wheels". Huffington Post. Huffington Post. Retrieved 16 November 2015.

Jump up ^ "Free Tolls on Ga. 400 During Monday's Rush Hours". Buckhead Patch. Retrieved 2 July 2013.

Jump up ^ Jerry Hirsch for the Los Angeles Times. August 2, 2015. Cutting Edge Virtual used-car dealers gain traction