Each student must address the ADR case study (in 300 words or less). This is a timed quiz (30 minutes)…so be prepared before entering this area!

Please read and consider the following before entering the quiz area:

1. Principled negotiations require problem solvers in order to produce efficient and amicable outcomes.
2. One must be able to separate the problem from the people…in other words, be soft on people but hard on the problem.
3. Avoid having a bottom line by focusing on the interests not the positions.
4. Be open-minded so options can be generated that provide all parties with mutual gains.
5. Insist on using objective criteria in order to reach results based on recognized standards and keep in mind: Yield to principle but not pressure.

 

A union business representative, Tim, received a phone call from his shop steward, Sam, around 10am one Friday morning in late July. Apparently, Sam’s area manager, Mark, assigned work traditionally performed by Sam’s trade to two non-union general maintenance workers. (Six months earlier, a similar incident occurred within this school system and Mark assured Tim that misassignments of this trade’s work would cease and desist. In fact, Mark requested that Tim forward a jurisdictional list so he could identify this type of work and avoid similar issues in the future.) Tim was able to contact Mark by noon and arrange for an onsite meeting at 3pm that same day to discuss the potential grievance at hand. When the three met, Tim explained to Mark that the unloading and staging of finished materials have historically and traditionally been performed by his collective bargaining unit’s craftspeople. Mark said that there was very little work performed by these two maintenance workers and, therefore, no reason to be concerned. Sam expressed his concern that Mark had not fulfilled his promise from six months ago. Although the conversation remained civil, both Tim and Mark stood their ground. Briefly describe how you would help Tim "resolve" this matter utilizing an interest-based bargaining strategy.

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