Minimum 2 full pages.

Students will read assigned critical thinking applications to read.  You are required to answer the questions following the case. Be sure to number and answer ALL questions. Responses should be in depth and high quality, with necessary relevant details and facts/ theory to support your answer.  The first critical thinking assignment is below.

You are encouraged to use outside references and sources to support your answers!

To upload your assignment please click on the title of the assignment and another screen will pop up with instructions to upload.

In a New York Times article entitled "Hi, I'm in Bangalore (but I Can't Say So),"  Mark Landers describes the training for customer service center workers in  India. "Hi, my name is Susan Sanders, and I'm from Chicago," said C. R> Suman,  who is actually from India and is sitting in Bangalore as she talks with an  American caller regarding a service offered by a US telecommunications  company. Part of Ms. Suman's training at Customer Asset, the Indian call center,  is to "fake it" as an American. She not only receives considerable dialect training so callers think they are speaking with a midwesterner, she is also given  instructions to lie to the caller about where she is from and where she is at the  time of the call. "Susan's" parents are Bob and Ann, she has a brother Mark, and  she attended the University of Illinois. Ms. Suman's training included an episode  of "Friends" in which she was supposed to learn "in" phrases. Defenders of this  practice maintain that customers are troubled if they find out that the company  representative with whom they are dealing with is over 8,000 miles away. Ms. Suman earns about $3,500 per year for full-time work with Customer Asset.

Assignment:

1) What do you see as the major advantages and disadvantages of contracting  with an overseas customer call center?

2) What do you see as the advantages and disadvantages of allowing this  outsourced organization to lie to your customers about who they are and where  they are?

3) Is it unethical to contract with such an organization?

4) What if Customer Asset presented data showing American callers are more  satisfied with the call service they received from the "fake" Americans that from  call center associates who admit they are Indians sitting in India?

5) Would you be more accepting of this practice if data showed customers feel  more secure about transactions if they feel they are interacting with an  American?

6) Do a Net search to determine what the salary would be of a customer service  representative working in the United States.