I need a human relations work.

It is a case with 3 questions.  I need one page for the three quetions.

I am going to attach the case.   (no appear where attach the documents)

The Never-Ending Game

Walter Langley, marketing vice president of Comfort Furniture, Inc., was holding his weekly meeting. Langley began the meeting with the same plea he had been using for the past three months: “You all know that we are in a downward sales spiral. Something has to be done. Now, I hope you have some creative suggestions that will turn this trend around.”

At that point, people offered their suggestions.

John Bettermore: We could get production to star using that new synthetic padding for our living room furniture line. We could sell our line for at least 15 percent less; we would be more price-competitive.

Langley: That’s a good suggestion, but that new synthetic doesn’t have a track record. We’ll be worse off because of quality complaints from our customers.

Allen Avery: We’ve been getting stung in the South, especially in Mississippi and Georgia. Why don’t we just eliminate those states and concentrate on the Midwest, where our business is more dependable?

Langley: Yes, but that’s giving up. If we ever try to penetrate the southern states again, we’d just be that much further behind.

Shirley Keener: One of our biggest problems is that we can’t produce enough of the one product line that’s in great demand: our dining room furniture. What if we put another shift in that plant at least until we catch up with the demand?

Langley: Well, I’ve thought of that, but do you have any idea what the union will do to us if we try something like that?

This sort of dialogue continued until two hours had passed. Then Langley said, well, thank you for your time and effort. Please think carefully and come back next Monday morning with some better ideas.

Case Study Questions

1. Walter Langley is playing a repetitive game here. What is it called, and what are its payoffs? (Blemish is the game)
2. What can Langley’s team do to end this game? Be specific.
3. Specifically, what would you do if you were in one of Langley’s time-wasting meetings? (Whatever your decision, back it up. Don't just answer with a short sentence but list your reasons as to why you reached that conclusion).