PS2100: Week 4 Assignment What are the causes and effects
of organizational change on the workplace?
This assignment helps you apply your knowledge from this week’s modules
and readings.
Within organizations, as within life, change is unavoidable. Understanding
the causes and effects of organizational change will help you prepare and
cope with changes in your current or future career. Some of the best
employees embrace and adapt to change instead of being fearful or
resistant to change. 50
Motivation and Morale
Answer the following questions.
1. List the four common learning needs.
a. Type answer here
b. Type answer here
c. Type answer here
d. Type answer here 2. What is Maslow’s hierarchy of needs?
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3. Which motivational factor do you feel gives you the most motivation? Why? (Hint: achievement,
recognition, the job itself, growth & advancement, responsibility and feedback).
Type answer here
4. Define the term: morale
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5. List four factors that affect morale.
a. Type answer here
b. Type answer here
c. Type answer here
d. Type answer here
6. How could the workplace affect your morale? Explain.
Type answer here Job Satisfaction and Quality of Work Life
Answer the following questions.
© Ultimate Medical Academy. 1 7. List three influences that affect the quality of work life.
a. Type answer here
b. Type answer here
c. Type answer here
8. Identify and describe one method of improving the quality of work life that would be most
important to you in your current or future profession. (Hint: job rotation, job enrichment, child care,
etc.)
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9. Why should managers care about the quality of work life for their employees along with their job
satisfaction?
Type answer here Dynamics of Change
Answer the following questions.
10. Why do people resist change?
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11. List three methods by which people demonstrate resistance.
a. Type answer here
b. Type answer here
c. Type answer here Dynamics of Change
Martin has been an employee for almost 10 years at The Maple Street Family Practice which was
recently sold to a new group of doctors. The new owners discussed some organizational changes that
will take place in the near future but promised that the staff would keep their current positions. These
new changes have created fear of the unknown but Martin must consider appropriate strategies to cope
with the changes.
12. Martin has a range of coping strategies available to him. Help Martin explore effective strategies for
managing change by matching each coping strategy (A-F) with its related description below. F. Learning
B. Negotiation ___. E. D. Acceptance C. A. Support and Assistance To use or implement the change. Especially effective with new procedures or equipment.
© Ultimate Medical Academy. 2 ___. To take part in the decision-making process, thus helping to shape the change itself. ___. To advocate for the change to other people and teach them about the change, its benefits,
and its implementation. ___. To become thoroughly familiar with a change, thus increasing your understanding of it and
reducing the fear of the unknown. ___. To change a part of the proposed solution with which you are unable to cope. ___. To receive the change and regard it as fact. Dynamics of Change
Sophia is Martin’s supervisor at The Maple Street Family Practice. Sophia’s current responsibilities
are to both oversee the day-to-day operations as well as ensure that the new changes taking place at
the practice will be enforced.
13. Help Sophia match her ideas to the eight main methods for accomplishing organizational change
below.
H. Manipulation G. Management by objectives (MBO) F. Organizational development (OD)
C. Trial B. Participation E. Training D. New-person A. Directives Sophia’s Idea Method for Accomplishing Change Meet with the line staff individually and align their
career goals with the overall organizational goals. ___. Secure an external specialist to look at the
organization as a whole and suggest strategies for
integrating best practices that align with the mission
and vision of the new owners. ___. Hire a new training manager with web-based training
experience. Offer Bonnie a severance package, and
slowly phase out her paper-based training system. ___. Change from source-oriented medical records to
problem-oriented medical records (POMRs) for three
months. Evaluate the effectiveness of the switch, in
terms of more focused and timely patient treatment. If
successful, implement permanently. ___. Revise Policy 3.5, which clarifies new process for
scheduling appointments and billing patients.
Distribute the new policy via e-mail to staff, and
replace the existing policy in the Employee
Handbook. ___. © Ultimate Medical Academy. 3 Find commercial off-the-shelf (COTS) training
packages to reinforce soft skills. Develop practicespecific training packages. ___. Meet with stakeholders and slowly work my ideas into
the conversation, making them feel that I’ve involved
them in preordained decisions. LAST RESORT,
UNETHICAL, AND RISKY, IN THAT IT CAN
POTENTIALLY DESTROY TRUST. ___. Convene a meeting with all staff to discuss the three
best options for switching from paper medical records
to electronic medical records (EMRs). Examine the
pros and cons of the change and discuss ways to
mitigate interruptions while switching over. ___. Reflection
Reflect on what you have learned this week to help you respond to the question below. You may choose
to respond in writing or by recording a video!
14. What advice would you give someone who was experiencing organizational change at their
workplace and was fearful of the change?
Type answer here © Ultimate Medical Academy. 4

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