PS2100: Week 2 Assignment How can both ethics and etiquette affect my healthcare career?
This assignment helps you apply your knowledge from this week’s modules
and readings.
Developing both ethics and etiquette are critical skills for successful
employment. Healthcare employers expect employees to always do the right
thing and to be professional. 50
Improving Communications and Managing Conflict
Answer the following questions. 1. List three barriers of communication.
a. Type answer here
b. Type answer here
c. Type answer here 2. Why is it important to listen?
Type answer here 3. List and describe two conflict-resolution guidelines and explain why each is important.
Conflict Resolution Guidelines Importance Type answer here Type answer here Type answer here Type answer here 4. Provide an example of a time when you witnessed either a negative conflict or a positive conflict.
Explain why it was either a negative or positive conflict and explain any lessons that were learned
as a result of the conflict.
Type answer here Ethics and Etiquette
Answer the following questions. © Ultimate Medical Academy. 1 5. Define the term: ethics
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6. Provide an example situation at the workplace where an individual’s ethics could be in jeopardy.
(Hint: If you are unable to create your own example, refer to the Ethics and the Individual section in
the textbook for ideas.)
Type answer here 7. Define the term: etiquette
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8. Why is etiquette important in the workplace?
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9. Provide an example of meeting etiquette as if you were attending the meeting.
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10. If you were in your future career and planning your clothing for the day, what would be appropriate
for work? (Hint: Attire for Men OR Attire for Women section of the textbook).
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11. Pretend that you are at work and you saw a coworker breaking a rule. What would you do? Type answer here Scenario
Sally works as a clerk for Avco Environmental Services, a small toxic-waste disposal company. The
company has a contract to dispose of medical waste from a local hospital. During the course of her
work, Sally comes across documents that suggest that Avco has actually been disposing of some of this
medical waste in a local municipal landfill. Sally is shocked. She knows this practice is illegal. And even
though only a small portion of the medical waste that Avco handles is being disposed of this way, any
amount at all seems a worrisome threat to public health.
Sally gathers the appropriate documents and takes them to her immediate superior, Dave. Dave says,
"Look, I don't think that sort of thing is your concern, or mine. We're in charge of record-keeping, not
making decisions about where this stuff gets dumped. I suggest you drop it."
The next day, Sally decides to go one step further, and talk to Angela, the company's Operations
Manager. Angela is clearly irritated. Angela says, "This isn't your concern. Look, these are the sorts of
cost-cutting moves that let a little company like ours compete with our giant competitors. Besides,
everyone knows that the regulations in this area are overly cautious. There's no real danger to anyone
from the tiny amount of medical waste that 'slips' into the municipal dump. I consider this matter closed." © Ultimate Medical Academy. 2 Sally considers her situation. The message from her superiors was loud and clear. She strongly
suspects that making further noises about this issue could jeopardize her job. Further, she generally has
faith in the company's management. They've always seemed like honest, trustworthy people. But she
was troubled by this apparent disregard for public safety. On the other hand, she asks herself whether
maybe Angela was right in arguing that the danger was minimal. Sally looks up the phone number of an
old friend who worked for the local newspaper. 12. What ethical pressures are present in this scenario?
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13. If you could advise Sally about how to manage ethics in this situation, what would you say?
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14. What potential risks does your recommendation pose if Sally were to follow your advice?
Type answer here Reflection
Reflect on what you have learned this week to help you respond to the question below. You may choose
to respond in writing or by recording a video! 15. How can ethics and etiquette affect your healthcare career?
Type answer here © Ultimate Medical Academy. 3

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