1. Informal communication within an organization includes A. discussions with suspects. B. organizational newspaper. C. telephone calls from the public. D. grapevine news. 2. One of the biggest advantages to formal communication in an organization is that A. it has legal review. B. it's predictable. C. it's professionally edited. D. it's signed by the most senior officer. 3. Which of the following is the type of power that's inherent in a person's rank? A. Coercive power B. Legitimate power C. Expert power D. Referent power 4. Which of the following is not one of the ways managers use power to influence subordinates? A. Commitment B. Resistance C. Compliance D. Compensation 5. Core value statements of an organization are developed by which of the following groups? A. Task B. Management working C. Command collaboration D. Command 6. Officer A says the primary spokesperson for a police agency is generally the police chief executive officer. Officer B says it's the public affairs officer. Who is correct? A. Neither is correct. B. Only officer B is correct. C. Both are correct. D. Only officer A is correct. 7. Inez and Bert are discussing group dynamics and their various stages. At what stage does conflict begin to occur and members become divided? A. Stage 3 Conflicts and Challenge B. Stage 4, Delusion C. Stage 5 Cohesion D. Stage 5, Disillusion 8. Mike and Sherry are discussing group-shared norms and values. Mike says folkways are practices that members follow automatically. Sherry says folkways are morally mandatory customs the group follows. Who is correct? A. Only Mike is correct. B. Neither is correct. C. Only Sherry is correct. D. Both are correct. 9. Sally and Ann are discussing organizational communication. Sally says organizational communication includes legal briefs, regulations and policy statements, and charters. Ann says organizational communication includes procedures, rules, regulations, memoranda, and policy statements. Who is correct? A. Neither is correct. B. Only Sally is correct. C. Only Ann is correct. D. Both are correct. 10. Managers prefer to work with individuals as opposed to groups because of all of the following reasons except A. dealing with a subordinate one-on-one affirms the senior/subordinate relationship. B. subordinates general carry guns and may not take bad news well. C. working with an individual is quickest and easiest. D. training and experience have accustomed them to deal with issues on a one-to-one basis. 11. Managers use what type of influence when they appeal to a follower's values, needs, and aspirations to garner support? A. Inspirational appeal B. Personal appeal C. Coalition D. Ingratiation 12. A way of life that defines appropriate modes of thinking, acting, and feeling is A. genus. B. family. C. culture. D. subculture. 13. The function of communication and control that clarifies duties and responsibilities is the _______ function. A. emotive B. control C. information D. motivational 14. Ken and Abby are discussing the matrix system of management. Ken says the matrix system of management allows for the creation of teams of police officers and prosecutors. Abby says the system allows for multiple supervisors. Who is correct? A. Neither is correct. B. Only Ken is correct. C. Both are correct. D. Only Abby is correct. 15. Helping others to acquire and use power needed to make decisions affecting both themselves and their work is a way certain managers use A. empowerment. B. Process power. C. coalition power. D. decision premise. 16. A supervisor who transfers a subordinate to another unit because of rulebreaking on the part of that subordinate is using what kind of power? A. Referent B. Coercive C. Legitimate D. Reward 17. All of the following are part of the manager's power base except which one? A. Expert B. Referent C. Reward D. Compliance 18. When a manager controls a situation by allowing only certain subordinates to learn certain facts, he or she is exercising what kind of power? A. Process B. Expert End of exam C. Coercive D. Information 19. A tabula rasa is a critical stage for children and occurs during the first six or seven years of life. It's during this stage that which of the following takes place? A. Socialization B. Attitude development C. Imprinting D. Puberty 20. The function of communication and control that encourages officers to be committed to organizational objectives is the _______ function. A. motivational B. information C. control D. emotive

 

1. Operational subdivision commanders who hold their own strategy meetings are considered _______ commanders. A. Level 3 B. Level 1 C. Level 4 D. Level 2 2. Dana and Tia are discussing performance improvement. Dana says the systematic approach to performance improvement that includes performance objectives and measurement is performanceenhanced management. Tia says it's performance-based management. Who is correct? A. Only Dana is correct. B. Only Tia is correct. C. Both are correct. D. Neither is correct. 3. Estela resists change in her police department because of habit and security. Estela is resisting change due to A. her loss of position. B. her fear of not knowing what is to come. C. her comfort with her work situation and her feeling threatened by change. D. her values and ideals. 4. Changes in an employee's values, interests, and job performance cause A. participatory stress. B. undesirable circumstances. C. organizational reprioritization. D. intrapersonal pressures. 5. Problem-oriented policing approaches the diagnosis and correction of problems through which of the following? A. MADD B. SARA C. POP D. ALDA 6. The three stages of problem diagnosis include all of the following except which one? A. Developing appropriate solutions B. Problem identification C. Isolation of causes D. Observation 7. William has been asked to define the sense of direction or purpose that's to be shared throughout a police organization. William will create which of the following? A. Organizational strategy B. Mobilization of commitment C. Objective transformation D. Strategic vision 8. SARA is a problem-solving approach that consists of four stages. What are the four stages? A. Solving, Analyzing, Reiterating, and Achieving B. Scanning, Authorizing, Response, and Assessing C. Scanning, Analysis, Response, and Assessment D. Securing, Achieving, Responding, and Asserting 9. Core values of an organization are evidence of the organization's A. culture. B. customs. C. norms. D. socialization. 10. An effective police organization is one that accomplishes its mission by A. transferring timely information to the public. B. being skilled at adapting to the demands of its external environment. C. strategizing the reshaping of the external environment. D. reshaping its operational processes based on internal requirements. 11. Xavior and Ned are discussing measurement criteria: objective, general, and specific. Ned says objective measures are arrest data, crime rates, and calls for service. Xavior says general measures are citizens' level of fear, perception of community safety, and satisfaction with police activities. Who is correct? A. Neither is correct. B. Only Ned is correct. C. Both are correct. D. Only Xavior is correct. 12. Police organizations have been forced to increase their accountability because of A. domestic violence. B. declining public services. C. expanded justice information. D. lessened availability of public resources. 13. A new police commander should communicate a vision that's simple, of value to his or her people, and A. attainable. B. based in law. C. broad. D. devoid of issues related to employee treatment. 14. Setting departmental directions and formulating clear vision and mission for an organization is the responsibility of A. the executive and command staff. B. subdivision commanders. C. line supervisors. D. unit commanders. 15. Middle level managers and supervisors help shape a department's operational reality by A. hiring and firing. B. translating organizational goals into outcomes. C. ensuring everyone agrees with organizational changes. D. suggesting organizational changes. 16. Employees are considered truly accountable when they can do all of the following except A. take responsibility for their work. B. explain their authority. C. present their contract for employment. D. report on the results of the execution of their jobs. 17. Goals and objectives are used to measure performance outcomes. Goals broadly state desired outcomes. An objective should include a time frame, a target, a result, and which of the following? A. Strategies B. Criterion C. Decisions D. Incedence 18. Organizations change due to new laws or pressure because of which of the following? A. Socioculture factors B. Community Efforts C. External forces D. Operational requirements End of exam 19. All of the following are advantages of performance-based management except which one? A. Accountability for results is ensured. B. Individual performance improvement is encouraged. C. The human resources department determines training needs. D. The performance from employees improves. 20. Garcia and Shawn are discussing the dynamics of planned organizational change. Garcia says during phase 1, there's pressure on top management and therefore it's driven into action. Shaw says phase 1 is where the development of new solutions occurs. Who is correct? A. Neither is correct. B. Both are correct. C. Only Garcia is correct. D. Only Shawn is correct.