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MBA, Ph.D in Management
Harvard university
Feb-1997 - Aug-2003
Professor
Strayer University
Jan-2007 - Present
3/31/2017 Taskstream DOMAIN 438 Â TECHNICAL WRITING
Competency 438.1.2: Audience Analysis  The graduate conducts an audience analysis to determine
effective and persuasive communication strategies.
Competency 438.1.3: Technical Writing Genres  The graduate develops technical communications that
integrate the required and implied specifications of an appropriate technical communication genre.
Competency 438.1.4: Document Design Principles  The graduate develops technical communications
that accurately incorporate relevant document design principles. Introduction:
This task is an opportunity to experience technical information through a nonÂtechnical lens as a way to
empathize with your nonÂtechnical users.
You will start by finding an IT process document on a topic you are unfamiliar with that is intended to
convey technical information relating to computers. You will then use that document for the purpose of
learning about the topic. Then, having used it yourself, you will critique the effectiveness of the document.
If the document is long, you may want to choose a manageable, selfÂcontained section (up to 5 pages).
Keep in mind that you must be able to submit the document with your task.
Task: A. Submit a copy of the IT process document that you chose.
B. Critique the IT process document that you chose by doing the following:
1. Discuss the document’s intended audience.
2. Discuss the genre conventions that are used in the document.
a. Explain how the technical writing principles used contribute to the effectiveness of the
document.
3. Evaluate the effectiveness of the document’s design based on the following:
• Structure
• Design elements (e.g., typeface, type size, color)
• Illustrative components (e.g., visual aids)
4. Discuss design elements in the document that are appropriate for print.
5. Analyze how effective the organization of the document is for online access.
6. Explain improvements that you would implement to improve the document’s effectiveness for the
intended audience.
C. When you use sources, include all inÂtext citations and references in APA format. Note: When bulleted points are present in the task prompt, the level of detail or support called for in the
rubric refers to those bulleted points.
Note: For definitions of terms commonly used in the rubric, see the Rubric Terms web link included in the
Evaluation Procedures section.
Note: When using sources to support ideas and elements in a paper or project, the submission MUST
include APA formatted inÂtext citations with a corresponding reference list for any direct quotes or
paraphrasing. It is not necessary to list sources that were consulted if they have not been quoted or
paraphrased in the text of the paper or project.
Note: No more than a combined total of 30% of a submission can be directly quoted or closely
paraphrased from sources, even if cited correctly. For tips on using APA style, please refer to the APA
Handout web link included in the General Instructions section. https://folio.taskstream.com/folio/BasicBlankStyle.asp?qyz=&idx=directionsId_1 1/2 3/31/2017 Taskstream Web Links:
1.MCT Task 1 Rubric link opens in new window https://folio.taskstream.com/folio/BasicBlankStyle.asp?qyz=&idx=directionsId_1 2/2
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