CourseLover

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Teaching Since: May 2017
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  • MCS,MBA(IT), Pursuing PHD
    Devry University
    Sep-2004 - Aug-2010

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  • Assistant Financial Analyst
    NatSteel Holdings Pte Ltd
    Aug-2007 - Jul-2017

Category > Psychology Posted 24 Oct 2017 My Price 10.00

Listening at Work

Listening at Work

Imagine that you work for a transportation company as a dispatch supervisor.  Lately you have been dealing with an increasing number of complaints about mistakes made by your staff.  Often this results in angry customers or lost business.  The phone line is recorded.  Most times the dispatcher is just not listening.  What specific advice might you give your staff about improving their listening effectiveness?  What type of “listening campaign” might help your efforts?

Answers

(12)
Status NEW Posted 24 Oct 2017 02:10 PM My Price 10.00

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