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Elementary,Middle School,High School,College,University,PHD
| Teaching Since: | May 2017 |
| Last Sign in: | 283 Weeks Ago, 2 Days Ago |
| Questions Answered: | 27237 |
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MCS,MBA(IT), Pursuing PHD
Devry University
Sep-2004 - Aug-2010
Assistant Financial Analyst
NatSteel Holdings Pte Ltd
Aug-2007 - Jul-2017
Listening at Work
Imagine that you work for a transportation company as a dispatch supervisor. Lately you have been dealing with an increasing number of complaints about mistakes made by your staff. Often this results in angry customers or lost business. The phone line is recorded. Most times the dispatcher is just not listening. What specific advice might you give your staff about improving their listening effectiveness? What type of “listening campaign” might help your efforts?
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