I/O psychology examines factors that affect the _______ in an organization, whereas business fields examine the broader aspects of running an organization.

I/O psychologists who are involved in ________ study and practice in such areas as employee selection, job analysis, and job evaluation.

Which of the following practical uses of job analysis may discover lapses in organizational communication?

A job evaluation concerns the worth of the _____, and not the _____.

The Civil Rights Act of 1964 protects against discrimination for five classes. Which of the following is NOT one of these five protected classes?

The EEOC  usually handles alleged violations of:

A good example of a ______________ interview question is "If a customer started yelling at you, how would you handle the situation?"

Your text outlines three types of needs analysis.  Which of the following is NOT referred to by your text as a needs analysis?

Which of the following is the most important use of performance evaluation results

Promoting employees until they reach their highest level of incompetence is called the:

Which of the following incentive plans is NOT an organizational or group incentive plan?

A breakdown at any point in the interpersonal communication process can affect the accuracy of information being communicated.  What is the sequence for communicating a message from the sender to receiver?

A conflict resolution strategy that involves a neutral third party who helps both sides reach a mutually agreeable solution is known as:

Although it can take a lot of time and effort, the best style for handling conflict is?

A manager who asks such questions as "Why are we doing this?" and "How and when did we start doing this?" is:

The physical and psychological consequences to stress is called:

Rating a potential source of frustration on a scale of 1 to 10 is an example of:

Human-factors psychologists are often employed: