CourseLover

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  • MCS,MBA(IT), Pursuing PHD
    Devry University
    Sep-2004 - Aug-2010

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  • Assistant Financial Analyst
    NatSteel Holdings Pte Ltd
    Aug-2007 - Jul-2017

Category > Psychology Posted 23 Nov 2017 My Price 10.00

Using Confict Theory determine the best op±ons For resolving confict

Review the following scenario and select the best conflict resolution method. Defend your answer.

Using Confict Theory determine the best op±ons For resolving confict. Emo±onal Intelligence and Dispute Media±on in Escala±ng and De-Escala±ng Situa±ons suggests e²ec±ve behavior For media±ng confict beFore it escalates. Support the idea that the higher the emo±onal intelligence, the be³er the confict resolu±on skills. Review the Following scenario and select the best confict resolu±on method. DeFend your answer. You oversee administra±ve sta´ng For µve suites oF proFessional o´ces occupied by massage therapists, social workers, consultants, and others. You have hired an o´ce manager who supervises the recep±onists For all suites and a Facility manager who is on-site during regular business hours. Some suites lack Front desk coverage at ±mes. Recently, the Facility manager has been put in the posi±on oF ensuring there is Front desk coverage in all suites when the o´ces are open For business. This has caused a confict between the o´ce manager and the Facility manager. The Facility manager believes the Failure oF the o´ce manager’s sta² to adhere to a schedule is the root cause oF the coverage problem. The Facility manager steps in and makes assignments regarding sta´ng to ensure that there is someone available in each o´ce suite to greet clients. Write a two- to three-page paper addressing the Following: Explain your confict resolu±on method oF choice and jus±Fy your answer. Why is this method the right method For the situa±on described? What are some oF the limita±ons oF the other methods in this situa±on?  Explain the environment in which the resolu±on method should take place.  Who should a³end this mee±ng to ensure the confict is resolved properly? Who should be excluded? Why?  How will you use your knowledge oF emo±onal intelligence to help mediate this confict?  Evaluate the managerial issues that could have caused this confict in the µrst place. Has the root cause been properly iden±µed? What protocol changes should be implemented to prevent Future issues?
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CourseLover
(12)
Status NEW Posted 23 Nov 2017 03:11 PM My Price 10.00

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