Develop a proposed balanced scorecard
I need questions 3 and 4 answered on the top of page three of the attachment. Below are the two questions:
3. Develop a proposed balanced scorecard to be presented to the Board of Directors at its next meeting.
4. Diagram a strategy map for a set of CSF's that you have included in your balanced scorecard.
INTRODUCTION: GREAT PERSONS, INC. Great Persons, Inc. (GPI) is a nonprofit corporation that was established in 1957 to create services that met defined needs of the local community. Initially, GPI worked with other existing agencies or created new agencies to provide services. Over the years, GPI started developing internal programs and its own services, evolving the company into a services provider in addition to the original goal. GPI currently provides services in the areas of health equipment; residential services for people with disabilities; family support services for children with disabilities; transportation for children and adults with disabilities; information and referral services; consultation and coordination with affiliated agencies; daycare resources and referral grants; and early childhood programs for children, their families, and caregivers. GPI operates on an annual budget of $19 million and carries over $7 million in net assets with 80 cost centers. Administrative operations account for approximately 5% of the total budget. GPI operates under the direction of a volunteer Board of Directors. A Committee of Directors—the business director, adult services director, human resource director, child and family services director, and communications and development director—reports to the executive director, Christine Sparkling, who then reports to the Board. (Note: The appendices provide summary information on GPI’s mission, vision, and values statements (Appendix A); services provided (Appendix B); accreditation (Appendix C); and financial and other data (Appendix D).) PROBLEM DEFINITION At a recent Board of Directors meeting, Board member George Parsons complained that “the Board is only basing GPI’s performance and future on financial information. We need additional, nonfinancial information to help us assess GPI’s performance, however. We are not in business to make a profit. We are in business to provide services to the needy and disabled of the city. We need more information than we are getting. I want to examine whether we are satisfying the needs of the community and our clients. GPI’s finances are important but only as to how they permit us to provide services and satisfy our clients’ needs.” Mary Smith, another Board member, said, “How do we know whether we are providing our services in an efficient and effective manner? What are the critical factors that determine the success of GPI? The financial information provided to us doesn’t help in making these types of reviews.” Board member Rudy Bertrand, who works for the Multiple Sclerosis Society, chimed in to say, “Our purpose is to make sure that people with disabilities receive the services they need regardless of the cost. Our community cannot limit or ignore the needs of these individuals.” Business director Deb Young interjected, “Let’s not get carried away here. We need funding to operate and be successful. Without successful fundraising, we cannot provide the necessary services.” Board President Katy Williams concluded, “There seems to be a tendency here at GPI to focus on financial performance as a measurement of operational success. While IMA EDUCATIONAL CASE JOURNAL VOL. 6, NO. 1, ART. 2, MARCH 2013 1 ISSN 1940-204X Performance Measurement at Great Persons, Inc.: An Application of the Balanced Scorecard William Bowlin North Dakota State University
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Posted 21 Dec 2017 04:12 PM
My Price 10.00
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