CourseLover

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About CourseLover

Levels Tought:
Elementary,Middle School,High School,College,University,PHD

Expertise:
Algebra,Applied Sciences See all
Algebra,Applied Sciences,Architecture and Design,Art & Design,Biology,Business & Finance,Calculus,Chemistry,Engineering,Health & Medical,HR Management,Law,Marketing,Math,Physics,Psychology,Programming,Science Hide all
Teaching Since: May 2017
Last Sign in: 283 Weeks Ago, 1 Day Ago
Questions Answered: 27237
Tutorials Posted: 27372

Education

  • MCS,MBA(IT), Pursuing PHD
    Devry University
    Sep-2004 - Aug-2010

Experience

  • Assistant Financial Analyst
    NatSteel Holdings Pte Ltd
    Aug-2007 - Jul-2017

Category > Programming Posted 29 Dec 2017 My Price 10.00

to decide the winner of your RFP

Complete the table in order to decide the winner of your RFP. Assign points to each vendor based on how they meet your requirements for each part of the RFP. This is subjective, but be able to justify your point assignment. (Points in the % in your RFP column add up to 100 to make this easier for you to analyze.)        Let me know if you can help.

 

Item

% in your RFP

Avaya

Genesys

Interactive Intelligence

Mitel

Siemens

Experience and Connectivity (40%)

Experience of the company

5

          

ACD based on Windows

5

          

Call Center includes 400 agents

 

15

          

Connectivity to current Avaya PBX

 

15

          

Multimedia Support (40%)

Email

 

5

          

Chat

 

5

          

Voice Mail

5

 

          

IVR

 

5

          

Outbound dial

5

 

          

CTI integration

 

5

          

URL Browsing

 

5

          

CRM support

 

5

          

Cost (20%)

Total Cost

20

          

Total Points

            

 

 

.

 

 

 

Below is an example of a fictional table on how to rate the products in the project partially completed:

 

Item

% in your RFP

Vendor 1

Vendor 2

Vendor 3

Vendor 4

Vendor 5

  

Experience and Connectivity (40%)

  

Experience of the company

5

            

ACD based on Windows

5

            

Call Center includes 400 agents

 

15

10

15

8

12

5

  

Connectivity to current Avaya PBX

 

15

            

Multimedia Support (40%)

  

Email `

 

5

            

Chat`

 

5

            

Voice Mail

5

 

            

IVR

 

5

            

Outbound dial

5

 

            

CTI integration

 

5

3

3

5

2

1

  

URL Browsing `

 

5

            

CRM support

 

5

2

4

5

4

0

  

Cost (20%)

  

Total Cost

20

            

Total Points

100

15

22

18

18

6

  

 

 

.

Your selection is: ___?__ Typically, the vendor with the highest score is selected.

Answers

CourseLover
(12)
Status NEW Posted 29 Dec 2017 04:12 PM My Price 10.00

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