SmartExpert

(118)

$30/per page/Negotiable

About SmartExpert

Levels Tought:
Elementary,Middle School,High School,College,University,PHD

Expertise:
Accounting,Business & Finance See all
Accounting,Business & Finance,Economics,English,HR Management,Math Hide all
Teaching Since: Apr 2017
Last Sign in: 57 Weeks Ago
Questions Answered: 7570
Tutorials Posted: 7352

Education

  • BS,MBA, PHD
    Adelphi University/Devry
    Apr-2000 - Mar-2005

Experience

  • HOD ,Professor
    Adelphi University
    Sep-2007 - Apr-2017

Category > Business & Finance Posted 03 Jan 2019 My Price 6.00

MKT 701 Unit 4 Discussion LSUS

Please read this article before responding to the question:

http://www.chicagotribune.com/business/ct-biz-united-passenger-dragging-anniversary-20180405-story.html

With the widespread use of social media, companies are increasingly concerned about negative word of mouth and customer defection.  This concern is amplified when a crisis occurs. United Airlines is still recovering from the negative press received after an unwilling passenger was forcibly removed off of an overbooked flight. What should have United done in response to this crisis to secure their customers’ loyalty and keep them from switching?

Answers

SmartExpert
(118)
Status NEW Posted 03 Jan 2019 02:01 PM My Price 6.00

MKT----------- 70-----------1 U-----------nit----------- 4 -----------Dis-----------cus-----------sio-----------n L-----------SUS-----------

Attachments

file 1546526641-MKT 701 Unit 4 Discussion.docx preview (468 words )
----------- ----------- ----------- ----------- ----------- ----------- ----------- ----------- ----------- ----------- ----------- ----------- ----------- ----------- ----------- ----------- M-----------KT -----------701----------- Un-----------it -----------4 D-----------isc-----------uss-----------ion----------- S-----------tud-----------ent----------- Na-----------me ----------- In-----------str-----------uct-----------or -----------Nam-----------e -----------Uni-----------ver-----------sit-----------y -----------Dat-----------e -----------Dis-----------cus-----------sio-----------n Q-----------ues-----------tio-----------n 6-----------: -----------Ple-----------ase----------- re-----------ad -----------thi-----------s a-----------rti-----------cle----------- be-----------for-----------e r-----------esp-----------ond-----------ing----------- to----------- th-----------e q-----------ues-----------tio-----------n: ----------- ht-----------tp:-----------//w-----------ww.-----------chi-----------cag-----------otr-----------ibu-----------ne.-----------com-----------/bu-----------sin-----------ess-----------/ct------------bi-----------z-u-----------nit-----------ed------------pas-----------sen-----------ger------------dr-----------agg-----------ing------------an-----------niv-----------ers-----------ary------------20-----------180-----------405------------st-----------ory-----------.ht-----------ml ----------- Wi-----------th -----------the----------- wi-----------des-----------pre-----------ad -----------use----------- of----------- so-----------cia-----------l m-----------edi-----------a, -----------com-----------pan-----------ies----------- ar-----------e i-----------ncr-----------eas-----------ing-----------ly -----------con-----------cer-----------ned----------- ab-----------out----------- ne-----------gat-----------ive----------- wo-----------rd -----------of -----------mou-----------th -----------and----------- cu-----------sto-----------mer----------- de-----------fec-----------tio-----------n.
Not Rated(0)