COMM1002 Public Speaking Unit 2 Challenge 3 Sophia

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Caroline works for an online retail company that sells software to businesses. One day, the sales director asks her to collate information on key accounts and customer profiles before presenting her findings at a board meeting. Caroline begins this task by conducting interviews with the sales team.

Caroline prepared for her interviews with the sales team by (A)  each of them so that she selected the best team members to speak about these topics. Even though Caroline had a list of prepared questions to ask, she wrote a note to herself to (B)  so that her interviewees could elaborate on topics they brought up.

A

citing recording quizzing welcoming researching

B

speak quickly probe deeply smile tell stories ask follow-up questions

Caroline’s company sells software to companies across the globe. In order to complete her assignment, Caroline has to talk online with workers located in the United States and abroad.

At first, Caroline is overwhelmed with the number of different methods she needs to utilize to collect interview data. But she knows completing this work will impress the board members.

Rate the way that Caroline analyzed content during interview follow-up as appropriate for In-person, Synchronous online, or Asynchronous online interviews.

= Correct Answer

 

= Incorrect Answer

            In-person         Synchronous online    Asynchronous online

Caroline turns on the archive feature on her chat program so that her interview is saved.                          

Caroline codes the email responses she received from her various interviews for analysis.                                  

Caroline transcribes brief notes, knowing she can go back to get more complete answers later.                         

 After completing interviews, Caroline begins reviewing research of sales trends. Her research and interviews reveal an important sales tendency that she wants to stress during her presentation. The company’s highest-spending clients are businesses in very competitive fields.  Therefore, these businesses are the most likely to pay for even incremental improvements in software.

Caroline thinks the board will be impressed by this finding, but she wants to incorporate testimonials into her presentation to drive her point home.

Select the statement that describes Caroline incorporating testimony into a speech effectively.

•          

Caroline incorporates a quotation from an underperforming sales manager in the body of her speech.

•          

Caroline includes quotations from a highly successful sales manager that challenge her main point.

•          

Caroline spends most of her speech quoting a highly successful sales manager.

•          

Caroline waits until the very end of her speech to include a quotation from a highly successful sales manager that supports her main point.

•          

Caroline begins her speech with a quotation from a highly successful sales manager that supports her main point.

•          

Caroline makes her claim before relating a quotation from a highly successful sales manager that supports her main point.

Caroline starts writing her speech for the board meeting. She wants board members to understand the relationship between clients’ industries and the company’s overall revenue. She considers adding suggestions for how the board should use this data, but worries she will sound presumptuous. She calls Amy, the sales director, for advice.

"Sticking to information is the better plan," Amy decides after hearing Caroline's query. "Let the board decide what to do next. They're in that position for a reason."

"Maybe I should be a board member," Caroline jokes.

Rate each informative speech as Demonstration, Explanatory, or Descriptive.

= Correct Answer

 

= Incorrect Answer

            Demonstration Explanatory    Descriptive

A doctor speaking at a conference shows how to perform a new procedure to help a choking person                                   

A botanist presenting her findings informs her audience of the characteristics of a new fern species                             

The head of a bookstore tells an audience facts about competing in an online-focused marketplace                           

 

Caroline has more information than she can use for her presentation. Feeling overwhelmed, she takes a lunch break with her friend June, who has made several presentations as a marketer for a publishing house. 

"Have you ever felt like this before?" asks Caroline after describing her situation.

June laughs in response. "Having too much information is part of the process. You've got to focus on the strongest evidence you've got!"

Match each goal of an informative speech with Caroline’s method of achieving it.

 

Informing the audience

 

 

Determining essential information

 

 

Making it memorable

•           A.

Caroline uses an acronym to summarize the three main takeaways from her interviews.

•           B.

Caroline ends her speech with a quote by her favorite author.

•           C.

Caroline is careful to explain her three main points in a neutral, unbiased way.

•           D.

Caroline takes all of her findings and narrows them down to the three most important things to take away.

After writing a few early drafts, Caroline is confident she has narrowed her presentation's focus. She still believes the connection between clients' industries and overall revenue should be the main takeaway.

Caroline asks Amy to read the earlier parts of her presentation, hoping to get useful feedback.

"I'm just glad you have a focus," Amy responds. "That's a lot of information we gave you and I was worried you'd get buried in it."

"You must have hired me for a reason," Caroline replies.

Choose the properly scoped topic for Caroline’s speech. 

•          

Ranking every current client by contribution to revenue and total number of purchases

•          

Describing why affordable software has become more valuable for some industries than for others

•          

Estimating which areas of industry will change the most in a constantly changing economy

•          

Predicting every major client's need for new software over the next ten years

•          

Describing the histories of the industries from which most of the company's major clients come from

•          

Identifying highly competitive fields of business and assessing their contribution to overall revenue

Caroline asks her friend David, who works as a school teacher, to listen to her finished presentation. After listening, David looks confused and says, "I'm sure it's good but I didn't understand some of what you said."

Caroline realizes she’s forgetting something: David, like several of the board members, does not have experience with sales. Caroline had assumed everyone in her audience would be familiar with her topic, but now she fears that some board members will be confused. 

Rate each strategy from Caroline’s speech as involving the use of Concrete or Abstract terminology.

= Correct Answer

 

= Incorrect Answer

            Concrete         Abstract

Caroline suggests that the company focus more specifically on an older demographic.                        

Caroline describes the top three social media marketing strategies.             

Caroline shows the board members their annual growth over the last three years.              

 

On the day of the board meeting, Amy introduces Caroline by stating that Caroline will be making a valuable report on company sales. Though still a little nervous, Caroline greets the members of the board and launches into her presentation. 

Caroline's explanation of how new competitive industries have emerged in the economy made the audience realize her speech was based on (A)  information.  Caroline told her audience to listen carefully whenever she was about to make a main point, relying on (B)  to help the audience make connections.

A

tangential incidental abstract recent statistical

B

anecdotes examples transitions statistics comparisons

Caroline receives a round of applause from board members after finishing her presentation. She asks if anyone has a question and one board member shakes his head.

"That was one of the smoothest presentations I've seen," the man claims. "So many of these talks sound like people just want to use statistics to sound intelligent."

Caroline breathes a sigh of relief. She had worried her audience wouldn't fully understand her points, but her planning paid off. She has made a great impression with her bosses.

Select the statement that does NOT describe a way for Caroline to enhance her audience's understanding.

•          

Highlighting key points on a PowerPoint presentation.

•          

Using one powerful image repeatedly throughout the speech at important moments.

•          

Speaking from notes that include additional information in case questions come up.

•          

Removing all visual aids so as not to distract the audience.

•          

Identifying the main points in the introduction, body, and conclusion of her speech.

•          

Showing the audience how excited you are to present this information.

After the board meeting, Amy approaches Caroline with an update on the results of her presentation. The company will be pursuing a new client strategy due to her presentation.

"Do you have a transcript of your speech?" Amy asks. "I want to show it to members of other departments. They can use it as a guide for making informative speeches."

Caroline couldn't believe that she was a model for others. "Sure!" she responds. "Just remind them it takes hard work."

Refer to the sample informative speech by former President Barack Obama regarding the death of Osama Bin Laden. Select the TWO statements that describe ways in which this informative speech was effective.

•          

He makes sure to include several acronyms and military jargon when announcing what has taken place in order to build mystery and suspense.

•          

He maintains the interest of the audience by using highly emotional language.

•          

He provides his audience with context for the capture of Osama bin Laden by reminding them of the events of September 11, 2001.

•          

His slideshow presentation makes his message easy for his audience to understand and remember.

•          

He is sure to omit any details about international intelligence gathering so as not to compromise American security.

•          

He maintains a neutral tone while communicating important information to the American public, without relying on pathos.

Caroline works for an online retail company that sells software to businesses. One day, the sales director asks her to collate information on key accounts and customer profiles before presenting her findings at a board meeting.  Caroline begins this task by conducting interviews with the sales team.

Caroline prepared (A)  before each interview so she would remember the main sales topics she wanted to cover. Knowing that the interviews would touch on individual sales performances, Caroline realized she could potentially offend her subjects, so she vowed to respect their (B)  .

A

follow-up questions questionnaires talking points anecdotes analogies

B

boundaries processes biases demographics experiences

Caroline’s company sells software to companies across the globe. In order to complete her assignment, Caroline has to talk online with workers located in the United States and abroad.

At first, Caroline is overwhelmed with the number of different methods she needs to utilize to collect interview data. But she knows completing this work will impress the board members.

Rate the way that Caroline analyzed content during interview follow-up as appropriate for In-person, Synchronous online, or Asynchronous online interviews.

= Correct Answer

= Incorrect Answer

            In-person         Synchronous online    Asynchronous online

Caroline tabulates the frequency of certain responses overseas workers gave to a survey.                                     

Caroline listens to a recording of an interview with a salesman and uses timestamps to mark answers.                                      

Caroline consults archived transcripts of chats with several workers in Miami to examine patterns.                               

After completing interviews, Caroline begins reviewing research of sales trends. Her research and interviews reveal an important sales tendency that she wants to stress during her presentation. The company’s highest-spending clients are businesses in very competitive fields. Therefore, these businesses are the most likely to pay for even incremental improvements in software.

Caroline thinks the board will be impressed by this finding, but she wants to incorporate testimonials into her presentation to drive her point home.

Select the statement that describes Caroline incorporating testimony into a speech effectively.

Caroline includes quotes from one of the company sales trainers who has been working there for the past eight years.

Caroline begins her speech with some of the funny, but vulgar, comments that different interviewees said in their interviews. 

Caroline decides to use all of her expert testimony quotes in the introduction so that everyone in the audience believes her right away.

Caroline includes quotations from clients she interviewed that contradict her main point.

Caroline includes quotations from a successful sales manager who retired from the company in 1985.

Caroline chooses to use quotes from only the newest members of the sales team, as they are the freshest at their job.

Caroline starts writing her speech for the board meeting. She wants board members to understand the relationship between clients’ industries and the company’s overall revenue. She considers adding suggestions for how the board should use this data, but worries she will sound presumptuous. She calls Amy, the sales director, for advice.

"Sticking to information is the better plan," Amy decides after hearing Caroline's query. "Let the board decide what to do next. They're in that position for a reason."

"Maybe I should be a board member," Caroline jokes.

Rate each informative speech as Demonstration, Explanatory, or Descriptive.

= Correct Answer

= Incorrect Answer

            Demonstration            Explanatory    Descriptive

A doctor speaking at a conference shows how to perform a new procedure to help a choking person                                    

A botanist presenting her findings informs her audience of the characteristics of a new fern species                              

The head of a bookstore tells an audience facts about competing in an online-focused marketplace                           

Caroline has more information than she can use for her presentation. Feeling overwhelmed, she takes a lunch break with her friend June, who has made several presentations as a marketer for a publishing house. 

"Have you ever felt like this before?" asks Caroline after describing her situation.

June laughs in response. "Having too much information is part of the process. You've got to focus on the strongest evidence you've got!"

Match each goal of an informative speech with Caroline’s method of achieving it.

Informing the audience

Determining essential information

 Making it memorable

Caroline uses an acronym to summarize the three main takeaways from her interviews.

Caroline ends her speech with a quote by her favorite author.

Caroline is careful to explain her three main points in a neutral, unbiased way.

Caroline takes all of her findings and narrows them down to the three most important things to take away. 

After writing a few early drafts, Caroline is confident she has narrowed her presentation's focus. She still believes the connection between clients' industries and overall revenue should be the main takeaway.

Caroline asks Amy to read the earlier parts of her presentation, hoping to get useful feedback.

"I'm just glad you have a focus," Amy responds. "That's a lot of information we gave you and I was worried you'd get buried in it."

"You must have hired me for a reason," Caroline replies.

Choose the properly scoped topic for Caroline’s speech.  

Identifying the business practices of all other sales companies in their town.

Offering an analysis of the top three most effective sales strategies.

Connecting the age of each sales team member, where they were born, and how much they contribute to the company.

Reviewing all of the strategies used by the company over the past eight years.

Discussing the career-long sales practices of the three most effective sales team members.

Describing how drinking coffee in the morning can help with achieving sales goals.

Caroline asks her friend David, who works as a school teacher, to listen to her finished presentation. After listening, David looks confused and says, "I'm sure it's good but I didn't understand some of what you said."

Caroline realizes she’s forgetting something: David, like several of the board members, does not have experience with sales. Caroline had assumed everyone in her audience would be familiar with her topic, but now she fears that some board members will be confused. 

Rate each strategy from Caroline’s speech as involving the use of Concrete or Abstract terminology.

= Correct Answer

= Incorrect Answer

            Concrete          Abstract

Caroline has the board members brainstorm places where they see marketing on a daily basis                    

Caroline has the board members create vision boards to represent the company’s long-term goals                    

Caroline hands out packets that outline the newest technologies in use at their company                    

On the day of the board meeting, Amy introduces Caroline by stating that Caroline will be making a valuable report on company sales. Though still a little nervous, Caroline greets the members of the board and launches into her presentation. 

Caroline's explanation of how new competitive industries have emerged in the economy made the audience realize her speech was based on (A)  information.  Caroline told her audience to listen carefully whenever she was about to make a main point, relying on (B)  to help the audience make connections.

A

incidental statistical abstract recent tangential

B

examples transitions comparisons statistics anecdotes

Caroline receives a round of applause from board members after finishing her presentation. She asks if anyone has a question and one board member shakes his head.

"That was one of the smoothest presentations I've seen," the man claims. "So many of these talks sound like people just want to use statistics to sound intelligent."

Caroline breathes a sigh of relief. She had worried her audience wouldn't fully understand her points, but her planning paid off. She has made a great impression with her bosses.

Select the statement that does NOT describe a way for Caroline to enhance her audience's understanding.

Listing key information at one point during the speech.

Using a PowerPoint that summarizes important conclusions regarding sales.

Speaking with a microphone to ensure those in the back of the boardroom can hear clearly. 

Speaking in an engaging way, with vocal variety and energy.

Passing out brochures with key marketing strategies on them.

Incorporating video into her presentation to highlight her main point

After the board meeting, Amy approaches Caroline with an update on the results of her presentation. The company will be pursuing a new client strategy due to her presentation.

"Do you have a transcript of your speech?" Amy asks. "I want to show it to members of other departments. They can use it as a guide for making informative speeches."

Caroline couldn't believe that she was a model for others. "Sure!" she responds. "Just remind them it takes hard work."

Refer to the sample informative speech by former President Barack Obama regarding the death of Osama Bin Laden. Select the TWO statements that describe ways in which this informative speech was effective.

He uses signpost transitions such as "first," "then," and "finally" to help the audience organize and sequence ideas.

He uses a podium during his speech which allows the speaker to have notes or scripts.

He uses a wide variety of visuals to help make his key points clear.

He keeps the tone of the speech very upbeat and excited to keep the audience interested.

He cites numerous sources to increase the validity of his statements.

He speaks very quickly in order to keep listeners engaged.

 

 

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Status NEW Posted 30 Apr 2020 07:04 PM My Price 8.00

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