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BUS 100 Introduction to Business Unit 3 Challenges Sophia Course

Challenge 1

A corporation can focus on a unique group of consumers by grouping all activities that relate to dog owners.

Which type of departmentalization is this?

· a.)

Process

· b.)

Customer

· c.)

Product

· d.)

Geographical

A corporation creates Southeast, Northeast and Midwest departments to address needs specific to each of those regions.

Which type of departmentalization is this?

· a.)

Customer

· b.)

Process

· c.)

Geographical

· d.)

Product

A corporation streamlines workflows by combining all purchasing tasks into one department.

Which type of departmentalization is this?

· a.)

Geographical

· b.)

Customer

· c.)

Product

· d.)

Process

In a decentralized organization, the chain of command is __________.

· a.)

rigid

· b.)

tall

· c.)

narrow

· d.)

flexible

One of the traits of a __________ organization is that decisions are made at the top.

· a.)

wide

· b.)

flat

· c.)

decentralized

· d.)

centralized

A downside of a flat organizational structure is __________.

· a.)

more potential for confusion

· b.)

delay in information flow

· c.)

few levels of management

· d.)

a narrow span of control for workers

A small business owner measures the performance and determines the type of action to take.

Which phase of the management process is represented in this scenario?

· a.)

Controlling

· b.)

Organizing

· c.)

Leading

· d.)

Planning

A small business owner shows his partner documents with their six-month goal as well as other goals and how to achieve them.

Which phase of the management process have these business owners completed?

· a.)

Controlling

· b.)

Planning

· c.)

Organizing

· d.)

Leading

A small business owner shows his partner documents that group together necessary activities and their associated resources.

Which phase of the management process is represented in this scenario?

· a.)

Organizing

· b.)

Controlling

· c.)

Planning

· d.)

Leading

Which of the following is likely a long-term goal?

· a.)

Sam is a high school senior who is applying to the University of Minnesota.

· b.)

Sam is a high school senior who hopes to attend the University of Minnesota Medical School after finishing a Bachelor's of Science in biochemistry.

· c.)

Sam is a high school senior who hopes to work as a research assistant during college.

· d.)

Sam is a high school senior who hopes to someday be a doctor.

Which of the following might be found in a coffee shop's mission statement?

· a.)

"We will use only the finest, ethically sourced ingredients."

· b.)

"We will be run by a board of directors."

· c.)

"We will move into a larger space next year."

· d.)

"We will grow our profit by 10%."

Which of the following statements is a goal for Eduardo's, a pricey downtown restaurant?

· a.)

Eduardo's will raise the prices of select entrees by $1.

· b.)

Eduardo's will cater to the culturally elite.

· c.)

Eduardo's will end the next fiscal year with a 15% profit increase.

· d.)

Eduardo's will focus on employee satisfaction.

_ is the highest level of strategy.

· a.)

Corporate strategy

· b.)

Business strategy

· c.)

Functional strategy

· d.)

Competitive strategy

The procedures an organization has in place to deal with known changes in the internal and external environments are known as __________.

· a.)

change management

· b.)

corporate strategy

· c.)

crisis management

· d.)

contingency planning

_______ is an organizational plan that is in place for responding to possible events.

· a.)

Contingency planning

· b.)

Change management

· c.)

Crisis management

· d.)

Corporate strategy

Challenge 2

Which of the following is an example of a job title for a top line manager?

· a.)

Treasurer

· b.)

Office manager

· c.)

Plant manager

· d.)

Supervisor

Different organizations will have different __________, but after a certain point, they will all have top, middle and first line managers.

· a.)

resources

· b.)

employees

· c.)

group leaders

· d.)

organizational structures

Which of the following could be a job title for a first-line manager?

· a.)

President

· b.)

CEO

· c.)

Supervisor

· d.)

Division manager

Peter's ability to schedule and prioritize work in the department that he manages demonstrates effective __________ skills.

· a.)

technical

· b.)

decision-making

· c.)

conceptual

· d.)

time management

Chad manages the department that makes every computer function in the organization happen, so he must have the __________ skills necessary to lead a team of computer developers.

· a.)

conceptual

· b.)

decision-making

· c.)

technical

· d.)

time management

The team that Rebecca manages relies on her expertise to explain the new features of computer software, recognizing that Rebecca possesses the __________ skills needed to perform her job well.

· a.)

conceptual

· b.)

decision-making

· c.)

human relations

· d.)

time management

Sam prefers that every person involved in a decision has the opportunity to voice his or her perspective.

Which management style is Sam practicing?

· a.)

Contingency

· b.)

Free rein

· c.)

Democratic

· d.)

Autocratic

Jake tends to take charge and make decisions that others have to follow.

Which management style does this represent?

· a.)

Free rein

· b.)

Autocratic

· c.)

Democratic

· d.)

Contingency

Employees appreciate managers letting them make decisions in implementing the creative data they develop.

Which management style is represented in this situation?

· a.)

Democratic

· b.)

Autocratic

· c.)

Contingency

· d.)

Free rein

Which of the following is a reason that a manager might be hesitant to delegate tasks?

· a.)

A manager may not want the extra work required for monitoring delegated tasks.

· b.)

A manager may want to be respected by department employees.

· c.)

A manager thinks routine tasks can be completed by anyone in the department.

· d.)

A manager thinks sharing accountability with employees is a good idea.

Which of the following is a reason that a manager might perform well in delegating tasks and activities?

· a.)

He feels others have to work to earn his trust over time.

· b.)

He feels others are underqualified to do the same tasks as he.

· c.)

He is comfortable sharing responsibilities with others.

· d.)

He wants to stay in control since he co-owns the company.

Which of the following is a reason that some people are reluctant to delegate tasks?

· a.)

Allows others to finish their own work

· b.)

Wants others to feel accountable for their actions

· c.)

Thinks another person is not qualified to perform tasks

· d.)

Enjoys sharing job responsibilities

A good manager gets __________ to accept developmental moves.

· a.)

direct reports

· b.)

development plans

· c.)

staff

· d.)

workers

Being mindful of career goals is one way that __________ have a critical role in developing staff.

· a.)

discussions

· b.)

people

· c.)

managers

· d.)

employees

A good manager will develop direct reports by holding __________ often and regularly.

· a.)

development discussions

· b.)

people's skills

· c.)

career goals

· d.)

challenging goals and tasks

Which of the following statements is true regarding employees who have strong relationships with their bosses?

· a.)

They avoid challenges and development efforts.

· b.)

They prefer to learn from people with minimal experience.

· c.)

They work less for a good boss.

· d.)

They act both comfortable and professional.

Which of the following statements is true?

· a.)

An employee with a good reputation will relate well to bosses in general.

· b.)

One can succeed without having a good relationship with one's boss.

· c.)

Comfort is more important than professionalism when dealing with upper management.

· d.)

It is acceptable for employees to reject negative feedback.

Employees need to understand how upper managers __________.

· a.)

work harder

· b.)

are critical for professional success

· c.)

think and work

· d.)

accept challenges

Which of the following statements is true?

· a.)

Direct reports should keep their personal problems out of the workplace.

· b.)

Managers should be aware of workloads and appreciative of extra effort.

· c.)

Managers should not ask about the plans, problems and desires of their direct reports.

· d.)

Managers should not show an interest in the lives of their direct reports.

Which of the following should managers do when confronting direct reports?

· a.)

Address issues in a timely manner

· b.)

All these are correct

· c.)

Deal with problematic direct reports firmly

· d.)

Regularly review performance

A manager who is fair to all direct reports will have _________.

· a.)

extra effort

· b.)

ulterior motives

· c.)

candid discussions

· d.)

personal problems

Challenge 3

Which of the following tasks would occur during the developing phase of the Human Resource Process?

· a.)

Human Resources would assign the newly hired individual his or her work tasks.

· b.)

Human Resources would train the newly hired staff on the company policies.

· c.)

Human Resources would provide medical insurance resources to the newly hired staff.

· d.)

Human Resources would determine the job specifications the candidates must fulfill.

Which of the following tasks would occur during the maintaining phase of the Human Resource Process?

· a.)

Human Resources answered managers' questions about completing performance appraisals.

· b.)

Human Resources determined who had access to specific financial resources.

· c.)

Human Resources scheduled recruiting events at several colleges and universities.

· d.)

Human Resources ensured raises were included in employees paychecks.

Which of the following tasks would occur during the acquiring phase of the Human Resource Process?

· a.)

Human Resources held managers accountable for not staying within the budget.

· b.)

Human Resources created job announcements to use during recruiting.

· c.)

Human Resources managed a recent sexual harassment claim.

· d.)

Human Resources provided on-boarding resources for new employees.

A(n) __________ indicates all of the jobs within an organization.

· a.)

job analysis

· b.)

job specification

· c.)

application form

· d.)

job description

One of the downsides of __________ is that they are usually only positive.

· a.)

application forms

· b.)

interviews

· c.)

tests

· d.)

references

One of the positive aspects of __________ is that it brings in a fresh perspective.

· a.)

job analysis

· b.)

internal recruiting

· c.)

external recruiting

· d.)

job specification

Which of the following is true about the appraisal process?

· a.)

Results only consider the personal goals of the person being evaluated.

· b.)

Performance appraisals should focus on creating training programs to resolve issues at the lowest levels of an organization.

· c.)

Performance appraisals should provide results that determine whether an employee receives a pay increase or promotion.

· d.)

Results only include observations made by an employee's direct manager.

Which of the following is true about performance appraisals?

· a.)

Results are based more on judgmental criteria than objective criteria.

· b.)

Results are used to determine demotions as well as promotions.

· c.)

Appraisals require little time and effort on the part of the employee.

· d.)

Appraisals are based solely on goals for the overall organization.

Which of the following is true regarding the appraisal process in business?

· a.)

Performance appraisals should be used by managers to ensure recent performance problems do not overshadow the overall performance.

· b.)

Performance appraisals should contain objective measures, such as "lacks communication skills."

· c.)

Performance appraisals should be based on functional strategies.

· d.)

Performance appraisals should be the sole responsibility of managers.

A(n) __________ can be a reward system to build loyalty and motivate employees to perform well.

· a.)

incentive program

· b.)

employee benefit

· c.)

bonus

· d.)

merit salary system

Which of the following benefits is required by law for full-time employees at larger organizations?

· a.)

work from home options

· b.)

medical insurance

· c.)

on-site daycare

· d.)

pay for continuing education

Which of the following is a type of compensation paid to an employee based on a specific period of time?

· a.)

Incentive program

· b.)

Salary

· c.)

Wages

· d.)

Benefits

Julian and Stella agreed that it was refreshing to work for a company that provided an excellent work environment and recognized their hard work and achievements. It was more than just good pay and job security; their supervisors wanted them to take responsibility and grow in their positions. They realized how fortunate they were to work for PSI.

The management's relationship with employees illustrates a company that operates a workplace based on the __________ motivation theory.

· a.)

Theory X

· b.)

Classical

· c.)

Theory Y

· d.)

Two Factor

At the Pyrofic Corporation, managers thought they had to track the employees' every move. They assumed employees would take any opportunity to avoid work.

According to this scenario, the managers of Pyrofic Corporation had used the _______ motivation theory in dealing with their employees.

· a.)

Two-Factor

· b.)

Theory X

· c.)

Classical

· d.)

Theory Y

Mateo enjoyed working for a company that presumed employees were not only eager to work, but also trustworthy. He realized how fortunate he was to work for this company.

Based on Mateo's observation, the company's management operates according to __________ motivation theory in dealing with its employees.

· a.)

Classical

· b.)

Two-Factor

· c.)

Hawthorne Effect

· d.)

Theory Y

· a.)

Two-Factor

· b.)

Theory X

· c.)

Classical

· d.)

Theory Y

· a.)

Classical

· b.)

Two-Factor

· c.)

Hawthorne Effect

· d.)

Theory Y

With __________, employees have a say in what their jobs are and how they get to do them.

· a.)

management by objectives

· b.)

equity theory

· c.)

participative management and empowerment

· d.)

goal-setting theory

_ is the idea that people aim for goals that they think they can attain.

· a.)

Equity theory

· b.)

Expectancy theory

· c.)

Participative management

· d.)

Management by objectives

Which of the following focuses on ensuring that an employee feels he or she is being treated fairly, compared to coworkers?

· a.)

Participative management

· b.)

Equity theory

· c.)

Management by objectives

· d.)

Expectancy theory

Gayle needs the person she hired to work overtime to meet a deadline, but she knows he does not want to. She considers providing him dinner while he works, and let him leave early the next day for staying late.

Based on the methods described in Reinforcement Theory, Gayle suggests using __________ to change the employee's behavior.

· a.)

Negative reinforcement

· b.)

Negative punishment

· c.)

Positive punishment

· d.)

Positive reinforcement

A person that Max hired starts showing up late for work every day. He considers requiring that person to continue working at the end of the day for double the amount of time he or she was late.

According to Reinforcement Theory, Max suggested using a form of __________ to change the employee's behavior.

· a.)

Negative reinforcement

· b.)

Positive reinforcement

· c.)

Negative punishment

· d.)

Positive punishment

A person that Corinne hired starts showing up late for work every day. She considers assigning shop cleanup duty to that person for a week, instead of a building task he or she enjoys.

Based on the methods described in Reinforcement Theory, Corinne suggests using __________ to change the employee's behavior.

· a.)

Negative punishment

· b.)

Negative reinforcement

· c.)

Positive reinforcement

· d.)

Positive punishment

People who are more spontaneous and are less organized and less self-disciplined have a low degree of __________.

· a.)

neuroticism

· b.)

conscientiousness

· c.)

extroversion

· d.)

openness

A person with a high degree of emotional instability who does not handle stress well has the personality trait of __________.

· a.)

openness

· b.)

neuroticism

· c.)

conscientiousness

· d.)

extroversion

The characteristics of __________ include good working relationships, as well as being more forgiving.

· a.)

openness

· b.)

agreeableness

· c.)

conscientiousness

· d.)

extroversion

Challenge 4

Companies develop __________ plans to improve workforce diversity and decrease the chance that discrimination will occur in the workplace.

· a.)

auditing

· b.)

hiring

· c.)

equal employment opportunity

· d.)

affirmative action

A company that does not hire minorities could be charged by the ________ on discrimination claims.

· a.)

Equal Employment Opportunity Commission (EEOC)

· b.)

affirmative action plan

· c.)

human resource department

· d.)

auditing department

Which of the following statements about workplace diversity is true?

· a.)

Workforce diversity only applies to gender and race.

· b.)

Workforce diversity can make conflict resolution more difficult.

· c.)

Workforce diversity can lead to confusion and disorganization because of the multiple perspectives on projects.

· d.)

Workforce diversity leads to a better workforce, due to a larger hiring pool.

Refusing to consider an employee that has been with a company for 25 years and preferring to hire someone straight out of college illustrates __________.

· a.)

age discrimination

· b.)

quid pro quo

· c.)

a civil rights violation

· d.)

a hostile work environment

Which of the following is an example of quid pro quo harassment?

· a.)

A manager suggests that an employee can avoid the next round of layoffs if she agrees to go to a movie with him.

· b.)

A manager documents an employee for taking excessive bathroom breaks.

· c.)

A manager tells inappropriate jokes to the other employees in the break room.

· d.)

A manager decides to cut an employee's hourly wage because the employee reported a safety violation at his workplace.

What law protects employee safety in the workplace?

· a.)

OSHA

· b.)

The Civil Rights Act

· c.)

EEO

· d.)

The Equal Pay Act

An employer prevents employees from working until an agreement is reached with their union.

Which of the following tactics does this represent?

· a.)

Mediation

· b.)

Lockout

· c.)

Strike

· d.)

Boycott

Employees and their supporters publicly protest their workplace.

Which of the following tactics does this represent?

· a.)

Boycott

· b.)

Picket

· c.)

Strike

· d.)

Lockout

Employees refuse to come to work until their demands are met.

Which of the following tactics does this represent?

· a.)

Lockout

· b.)

Boycott

· c.)

Picket

· d.)

Strike

Which of the following addresses the technology risk of technology usage?

· a.)

Cameron learned different images used for their new app would need to be copyright protected.

· b.)

Cameron learned employees would need to back up their files before installing new versions of any software.

· c.)

Cameron learned several employees would need to learn a new programming language to create the new app.

· d.)

Cameron learned other companies offering e-books had issues with identity theft of their customer data.

Which of the following addresses the technology risk of protecting data?

· a.)

Leo has a programmed schedule for backing up all of the company data before any changes are made to the information system.

· b.)

Leo coordinates on-site training for his employees when they have to change to a new version of the software they use.

· c.)

Leo has special software installed on the company's intranet to keep information from being accessed by hackers.

· d.)

Leo closely monitors his telecommuting employees to ensure they are meeting their required work hours each week.

Which of the following addresses the technology risk of updating systems?

· a.)

The company determines that the company would have to buy a new server to handle the increase in company data.

· b.)

The company consistently upgrades key software so that employees stay current with technology trends.

· c.)

The company enforces a policy to ensure company information cannot be copied without permission.

· d.)

The company sends employees email updates on the latest phishing scams to avoid when using company email.

_ is the nonpublic network of an organization that employees can gain entry to via the internet.

· a.)

Local Area Network

· b.)

Extranet

· c.)

Intranet

· d.)

Wide Area Network

A group of computers that are networked within a limited physical location are known as a(n) __________.

· a.)

Wide Area Network

· b.)

Local Area Network

· c.)

intranet

· d.)

extranet

__ is a work agreement where employees can perform their job duties from a remote location.

· a.)

Telecommuting

· b.)

Job satisfaction

· c.)

A portable office

· d.)

A flextime program

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Status NEW Posted 30 May 2020 07:05 PM My Price 12.00

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file 1590866757-BUS 100 Introduction to Business Unit 3 Challenges Sophia Course.docx preview (2461 words )

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