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Adelphi University/Devry
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Adelphi University
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BUS 430 Week 1 Discussion
"Customer Service"Â Â Please respond to the following:
· From the Zappos video, analyze the role that customer service plays in business and determine the service management skills at Zappos. Evaluate the different way(s) that Zappos creates a superior customer service experience. Evaluate how OM activities impact the management of goods and services that Zappos provides.Â
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