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Category > Business & Finance Posted 13 Dec 2020 My Price 10.00

BUS 430 Week 10 QUIZ CHAPTERS 15 & 16

QUESTION 1

  1. A tool to help focus on the most significant problems is

  

Flow-charts

 

Pareto analysis

 

Cause-and-effect diagram

 

Scatter diagram

2 points   

QUESTION 2

  1. Which of the following emphasizes defects per million opportunities as a key measure of quality?

  

The 14 Points

 

ISO 9000:2000

 

The Gap model

 

Six Sigma

2 points   

QUESTION 3

  1. Which does not fit with Six Sigma implementation?

  

Emphasizing critical-to-quality characteristics

 

Focusing on corporate sponsor to support team-activity

 

Creating quality system standards

 

Extensive training of employees in various tools

2 points   

QUESTION 4

  1. At a gas station, a diesel pump nozzle that will not fit into a non-diesel automobile is an example of ____?

  

Kaizen blitz

 

dpmo

 

Poka-yoke

 

External failure

2 points   

QUESTION 5

  1. Six Sigma efforts have use all of the following concepts and methods except

  

Process control such as reducing variation

 

Process improvement such as mistake proofing

 

Critical to quality characteristics such as appraisal costs

 

Advanced statistical tools such as multiple regression

2 points   

QUESTION 6

  1. Which of the following describes the quality definition of fitness for use?

  

Perfection and consistency in goods and service quality

 

Doing it right the first time

 

Conforming to design specifications

 

The ability of a good or service to meet customer needs

2 points   

QUESTION 7

  1. GE's Six Sigma problem solving approach employs five phases. Which is not one of the phases?

  

Define (D)

 

Measure (M)

 

Analyze (A)

 

Improvise (I)

2 points   

QUESTION 8

  1. A tool to help determine how a process works and what it is supposed to do is a

  

Run chart

 

Cause-and-effect diagram

 

Scatter diagram

 

Flowchart

2 points   

QUESTION 9

  1. ISO 9000:2000 principles consist of all of the following except

  

Involvement of people

 

Mutually beneficial supplier relationships

 

Zero defects

 

System approach to management

2 points   

QUESTION 10

  1. The dpmo or epmo for a three-sigma quality level is

  

66,807

 

6,210

 

233

 

3.4

2 points   

QUESTION 11

  1. Ritz-Carlton Hotel Company uses which one of the following methods to control quality?

  

R-bar and x-bar control charts to monitor customer complaints.

 

The 1:10:100 rule for goods quality only

 

Self-control of the individual employee based on their spontaneous behavior.

 

The process capability index for all goods and services provided by the hotel.

1 points   

QUESTION 12

  1. To monitor the fraction of printed circuit boards that do not pass a functional test, a(n) ____ is used.

  

-chart

 

p-chart

 

c-chart

 

R-chart

1 points   

QUESTION 13

  1. Quality at the source means that quality is controlled by

  

People responsible for the work

 

Quality control managers

 

Front line supervisors

 

Top management

1 points   

QUESTION 14

  1. Honda wants to monitor the number of blemishes (scratches, blisters, etc.) on the fenders of its cars using a statistical process control chart. The most appropriate type of SPC chart is

  

x-bar.

 

R-bar chart.

 

Cpk
chart

 

c-chart

1 points   

QUESTION 15

  1. If one was monitoring the average time to load a web page, the chart to use would be the

  

-chart

 

R-chart

 

p-chart

 

c-chart

1 points   

QUESTION 16

  1. p-charts

  

Are used for the fraction of non-conforming items

 

Count the number of nonconformances per unit

 

Use continuous metrics

 

Can have negative lower limits

1 points   

QUESTION 17

  1. Statistical calculations will show that if p = .01, then the sample size needed to have at least a 95% chance of finding at least one nonconformance is

  

30

 

100

 

300

 

1,000

1 points   

QUESTION 18

  1. Common cause variation

  

Cannot be explained except in an aggregate sense

 

Is easily detectable with statistical methods and control charts

 

Cannot be reduced through better technology, process design, or training

 

Is the responsibility of the workers who run the processes

1 points   

QUESTION 19

  1. Testing whether a computer boots up the first time is an example of

  

Supplier certification and management

 

In-process control

 

Finished goods control

 

Statistical process control

1 points   

QUESTION 20

  1. Which of the following suggests a process that is not in control?

  

Points follow a smooth pattern from the lower control limit to the upper control limit

 

The number of points above and below the center line is about the same

 

Points fall randomly above and below the center line

 

No points are outside the control limits

1 points   

QUESTION 21

  1. Indications in a control chart of an out-of-control situation include all of the following except

  

Six or seven consecutive points that increase or decrease in value

 

About the same number of points above and below the center line

 

There are points outside control limits

 

There are no more points near the center line than there are close to the control limits

1 points   

QUESTION 22

  1. If no special causes affect the output of a process, we say that the process is ____; when special causes are present, the process is said to be ____.

  

Qualified; not qualified

 

In control; out of control

 

Capable; not capable

 

Certified; not certified

1 points   

QUESTION 23

  1. A bottling process sometimes results in overfills or underfills. Overfills are especially damaging to the equipment. Which process capability index would this company most want to monitor?

  

Cp

 

Cpl

 

Cpu

 

Cpk

1 points   

QUESTION 24

  1. c-charts

  

Are used for the fraction of non-conforming items

 

Count the number of nonconformances per unit

 

Use continuous metrics

 

Can have negative lower limits

1 points   

QUESTION 25

  1. The center line (p-bar) for a p-chart is 0.50 with an UCL = 0.70 and a LCL = 0.35. The results of the next eight sample means are 0.45, 0.60, 0.39, 0.44, 0.48, 0.53, 0.54, and 0.61. What would you do?

  

Nothing; the process is in control.

 

increase the sample size to get a better measure.

 

investigate assignable causes because four observations are above the center line.

 

investigate assignable causes because there is a bad trend (run).

1 points   

QUESTION 26

  1. Which of the following is not related to a continuous metric?

  

Measured as the degree of conformance to a specification

 

x-bar and R charts

 

p-chart

 

Time

1 points   

QUESTION 27

  1. Which is not related to a discrete metric?

  

Counting

 

Visual inspection

 

Good or bad

 

Time

1 points   

QUESTION 28

  1. Evaluating the trade-offs between the costs of detecting and replacing a defective part or allowing it to continue on through the production process is related to

  

Supplier certification and management

 

In-process control

 

Finished goods control

 

Statistical process control

1 points   

QUESTION 29

  1. Common cause variation is

  

Controllable at the sources

 

Called assignable cause

 

Can be reduced by statistical process control methods

 

The responsibility of management

1 points   

QUESTION 30

  1. A supplier is producing a machined part for the transmission of your vehicle. The upper specification limit is 0.125 cm and the lower specification limit is 0.085. The process standard deviation for the process that makes this part is 0.008 and the process average is 0.105. What conclusion can be drawn from these process capability data?

  

The process is centered and capable.

 

The process is not centered and capable.

 

The process is centered and not capable.

 

The process is not centered and not capable.

 

Answers

SmartExpert
(118)
Status NEW Posted 13 Dec 2020 04:12 PM My Price 10.00

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