Levels Tought:
Elementary,Middle School,High School,College,University,PHD
Teaching Since: | Apr 2017 |
Last Sign in: | 6 Days Ago |
Questions Answered: | 7559 |
Tutorials Posted: | 7341 |
BS,MBA, PHD
Adelphi University/Devry
Apr-2000 - Mar-2005
HOD ,Professor
Adelphi University
Sep-2007 - Apr-2017
Touchstones are projects that illustrate your comprehension of the course material, help you refine skills, and demonstrate application of knowledge. You can work on a Touchstone anytime, but you can't submit it until you have completed the unit’s Challenges. Once you've submitted a Touchstone, it will be graded and counted toward your final course score.
This particular Touchstone gives you an opportunity to practice your communication, technology, and productivity skills. You will show that you can use written communication, digital tools, and time management to solve a customer issue. (You’ll also have a chance to practice your self and social awareness skill as you craft your message.) Together, these skills will allow you to communicate your best with a variety of audiences and for a variety of purposes both in and outside work, making you more productive no matter what task you take on.
Goal | Task | Due Date | Status |
---|---|---|---|
Inform customer | Email Renee Colon | Monday | To do |
Inform relevant departments | Contact Accounts Receivable (AR) | Monday (end of day) | To do |
Contact Shipping | Monday (end of day) | To do | |
Refund customer | AR issues refund to customer | Tuesday | To do |
AR does not charge for replacement | Tuesday | To do | |
AR sends confirmation to customer | Tuesday | To do | |
Ship replacement package | Package is expedited | Wednesday | To do |
Tracking info sent to customer | Wednesday | To do |
DIRECTIONS: Refer to the list below throughout the writing process. Do not submit your Touchstone until it meets these guidelines.
Advanced (90-100%) | Proficient (80-89%) | Acceptable (70-79%) | Needs Improvement (50-69%) | Non-Performance (0-49%) | |
---|---|---|---|---|---|
Customer Email: Tone and LanguageCompose a professional email to the customer that uses appropriate tone and language for the audience.
|
Tone and language are appropriate for the audience. | Tone and language are mostly appropriate for the audience. | Tone and language are satisfactory for the audience but would benefit from revision. | Tone and language are mostly inappropriate for the audience. | Tone and language are entirely inappropriate for the audience, or there is no email to the customer present in the submission. |
Customer Email: ContentCommunicate all necessary information to the customer, including the purpose of the email and how the errors will be addressed.
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Includes all necessary information in the email to the customer, clearly identifying the purpose of the email and how the errors will be addressed. | Includes most of the necessary information in the email to the customer, mostly identifying the purpose of the email and how the errors will be addressed. | Includes some necessary information in the email to the customer, partially identifying the purpose of the email and how the errors will be addressed. | Includes little necessary information in the email for the customer, incorrectly identifying the purpose of the email and how the errors will be addressed. | Does not include the necessary information in the email, neither identifying the purpose of the email nor how the errors will be addressed, or student did not submit. |
Team Message: ContentCraft a message that will go to colleagues and includes all relevant information.
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Submits a comprehensive message to colleagues that includes all relevant information. | Submits a complete message to colleagues that includes most relevant information. | Submits a message to colleagues that includes some relevant information. | Submits a message to colleagues that includes little relevant information or that includes irrelevant information. | Does not craft a message to colleagues, or does not include any relevant information. |
Team Message: ResponsibilitiesClearly identify the responsibilities of each team member and the timeline for each task.
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Communicates clearly about the timeline for each task to the team, including all of the necessary information on who has which task and by what time it needs to be completed. | Communicates clearly about the timeline for each task to the team, including most of the necessary information on who has which task and by what time it needs to be completed. | Communicates about the timeline for each task to the team, including some of the necessary information on who has which task and by what time it needs to be completed. | Communicates about the timeline for each task to the team, but does not include who has which task and by what time it needs to be completed. | Does not clearly identify the responsibilities of each team member nor the timeline for each task. |
Team Message: Choice of ToolChoose an appropriate tool to communicate the message to colleagues and explain why that tool was chosen.
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Chooses the most effective tool to communicate the message and provides valid reasoning for this selection. | Chooses an effective tool to communicate the message and provides some reasoning for this selection. | Chooses a sufficiently appropriate tool to communicate the message, and provides minimal reasoning for this selection. | Chooses an inappropriate tool to communicate the message. Reasoning for the tool choice is unclear. | Does not choose a tool to communicate the message, or does not explain why that tool was chosen. |
Formatting and ConventionsProfessionally format both messages and ensure they are clear and virtually free of errors in grammar, punctuation and spelling.
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Messages are professionally formatted with clear, well-written sentences. Contain no grammar, punctuation, or spelling errors. | Messages are professionally formatted with mostly clear, well-written sentences. May contain 1-2 minor grammar, punctuation, or spelling errors. | Messages show inconsistent formatting and/or contain some unclear sentences. May contain 2-4 grammar, punctuation, or spelling errors. | Messages lack clarity and/or consistent formatting. May contain more than four grammar, punctuation, or spelling errors. | Messages are wholly lacking in clarity, and/or consistent formatting. Contains many grammar, punctuation, or spelling errors. |
The following requirements must be met for your submission to be graded:
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