Question 1

1. Unsolicited email messages are known as ____________________ or junk mail.

 

2 points  

Question 2

1. The ____________________ level of a message indicates to the recipient the priority level of an email message.

 

2 points  

Question 3

1. Identify the letter of the choice that best matches the phrase or definition.

   Â

 

A data file that stores a user's Outlook items.

Â

The default location for all saved messages.

Â

A file sent along with an email message.

Â

Routes an email message and identifies the purpose or contents of the message.

Â

Informs the recipient or requests information.

Â

Communications protocol used by many outgoing email servers.

Â

Communications protocol used to retrieve incoming email messages.

Â

Lists the contents of a selected folder.

Â

An additional copy of a file or message.

Â

1. Unsolicited email messages.

   A. message text B. attachment C. message pane D. backup E. personal storage table F. message header G. spam H. POP3 I. Drafts folder J. SMTP

 

2 points  

Question 4

1. Describe each of the three message formats offered by Outlook.

   For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac). Arial 3 (12pt)         Paragraph Font family Font size       Path: p Words:21

 

2 points  

Question 5

1. Outlook provides a basic set of ____________________, which are containers that store Outlook items of a specific type.

 

2 points  

Question 6

1. A ____ is information presented on a physical medium, such as paper.

   Â	Â	reading copy
   Â	Â	hard copy
   Â	Â	message list
   Â	Â	hyperlink copy

 

2 points  

Question 7

1. Outlook configures language settings to match your personal storage table.

   True

   False

 

2 points  

Question 8

1. ____ is a communications protocol for incoming email.

   Â	Â	ISP
   Â	Â	HTML
   Â	Â	SMTP
   Â	Â	POP

 

2 points  

Question 9

1. Outlook offers three message formats: HTML, Plain Text, and Rich Text.

   True

   False

 

2 points  

Question 10

1. The first part of an email address contains a(n) ____________________.

 

2 points  

Question 11

1. Email is the transmission of messages and files between computers or smart devices over a(n) ____.

   Â	Â	STMP
   Â	Â	network
   Â	Â	ISP
   Â	Â	Web app

 

2 points  

Question 12

1. Critical Thinking Questions
   Case 1-1
   
   Your friend Frank has just received an email message that a colleague sent to all of the members of Frank's department. Frank is new to Outlook, so he asks for help in processing the message.
   
   Frank also wants to forward the message to his son. However, he has tried forwarding messages to him in the past, and his son has not received them. You suggest that the messages may be getting blocked by an antivirus program. Is there anything that Frank can do to prevent this?
   
   

   a. Yes, he can change the message format to Plain Text.

   b. Yes, he can change the message format to Rich Text.

   c. Yes, he can change the message format to HTML.

   d. No, Frank's son must make changes on his computer to allow the message to be received.

   Arial 3 (12pt)         Paragraph Font family Font size       Path: p Words:0

 

2 points  

Question 13

1. Many email users prefer to reply to a message without including the original email address along with their response.

   True

   False

 

2 points  

Question 14

1. A ____ wavy underline indicates the text may be incorrect grammatically.

   Â	Â	red
   Â	Â	green
   Â	Â	blue
   Â	Â	purple

 

2 points  

Question 15

1. An email ____ is an app that allows you to compose, send, receive, store, and delete email messages.

   Â	Â	address
   Â	Â	client
   Â	Â	account
   Â	Â	service provider

 

2 points  

Question 16

1. A(n) ____________________ is a word, phrase, symbol, or picture that, when tapped or clicked, directs you to another document or website.

 

2 points  

Question 17

1. When you have an email account, you also have an email ____.

   Â	Â	message
   Â	Â	profile
   Â	Â	record
   Â	Â	address

 

2 points  

Question 18

1. The information in the ____ routes a message to its recipients and identifies the subject of the message.

   Â	Â	message header
   Â	Â	profile
   Â	Â	message area
   Â	Â	domain

 

2 points  

Question 19

1. A ____ wavy underline indicates the text may contain a contextual spelling error such as the misuse of homophones.

   Â	Â	red
   Â	Â	green
   Â	Â	blue
   Â	Â	purple

 

2 points  

Question 20

1. When you send someone an email address, it travels across the Internet to the ____________________ email server at your ISP.

 

2 points  

Question 21

1. A(n) ____________________ client is an app that allows you to compose, send, receive, store, and delete email messages.

 

2 points  

Question 22

1. Critical Thinking Questions
   Case 1-1
   
   Your friend Frank has just received an email message that a colleague sent to all of the members of Frank's department. Frank is new to Outlook, so he asks for help in processing the message.
   
   Frank wants to send a quick acknowledgment to his colleague, informing her that he received the message. However, he does not want the other recipients to see his acknowledgement. Which Outlook response option should he use?
   
   

   a. Acknowledge	c. Reply All
   b. Reply	d. Forward

   Arial 3 (12pt)         Paragraph Font family Font size       Path: p Words:0

 

2 points  

Question 23

1. A ____ wavy underline means the flagged text is not in Outlook's main dictionary.

   Â	Â	red
   Â	Â	green
   Â	Â	blue
   Â	Â	purple

 

2 points  

Question 24

1. 
   
   As shown in the accompanying figure, the Navigation bar contains ____ buttons.

   Â	Â	one
   Â	Â	two
   Â	Â	three
   Â	Â	four

 

2 points  

Question 25

1. A ____ is a device that forwards data on a network.

   Â	Â	router
   Â	Â	server
   Â	Â	format
   Â	Â	protocol

 

2 points  

Question 26

1. 
   
   As shown in the accompanying figure, the ____ is a banner displayed at the top of an email message that indicates whether an email message has been replied to or forwarded.

   Â	Â	title bar
   Â	Â	ribbon
   Â	Â	InfoBar
   Â	Â	Reading Pane

 

2 points  

Question 27

1. A printed copy of an email should not be counted on as a backup.

   True

   False

 

2 points  

Question 28

1. The ____ folder is the default location for all saved messages.

   Â	Â	Drafts
   Â	Â	Documents
   Â	Â	Messages
   Â	Â	Downloads

 

2 points  

Question 29

1. A word flagged by Outlook using a wavy underline is a misspelled word.

   True

   False

 

2 points  

Question 30

1. Email is a convenient way to send information to multiple people simultaneously.

   True

   False

 

2 points  

Question 31

1. A(n) ____________________ is an organization that provides servers for routing and storing email messages.

 

2 points  

Question 32

1. Quick Steps allows you to customize email actions that you use most often.

   True

   False

 

2 points  

Question 33

1. Modified Multiple Choice
   
   An email's message header contains ____.

   Â	Â	the email address of the recipient(s)
   Â	Â	the subject line
   Â	Â	the message area
   Â	Â	a signature line

 

2 points  

Question 34

1. 
   
   A message selected in the message list will display in the ____, as shown in the accompanying figure.

   Â	Â	Mail folder pane
   Â	Â	Inbox
   Â	Â	Reading Pane
   Â	Â	title bar

 

2 points  

Question 35

1. 
   
   As shown the accompanying figure, you can set Outlook's default language by selecting the name of the language and then tapping or clicking the Set as Default button.

   True

   False

 

2 points  

Question 36

1. Many outgoing email servers use ____ as a set of rules for communicating with other computers.

   Â	Â	HTML
   Â	Â	ISP
   Â	Â	POP
   Â	Â	SMTP

 

2 points  

Question 37

1. An email address is divided into two parts: a user name and a domain name. 

   True

   False

 

2 points  

Question 38

1. The computer at your email service provider that handles outgoing email messages is called the ____.

   Â	Â	Internet service provider
   Â	Â	email service provider
   Â	Â	outgoing service provider
   Â	Â	outgoing email server

 

2 points  

Question 39

1. A(n) ____________________ folder is the location of a document or message to be copied or moved.

 

2 points  

Question 40

1. HTML-formatted messages cannot contain viruses.

   True

   False

 

2 points  

Question 41

1. The message pane displays the list of files into which messages are organized.

   True

   False

 

2 points  

Question 42

1. 
   
   Clicking the FILE tab, as shown in the accompanying figure, will open ____.

   Â	Â	the mail folder pane
   Â	Â	Backstage view
   Â	Â	the message pane
   Â	Â	the ribbon

 

2 points  

Question 43

1. When a message is forwarded, the original message text is included in the message window.

   True

   False

 

2 points  

Question 44

1. An email account is an electronic mailbox you receive from an ____.

   Â	Â	ISP
   Â	Â	email service provider
   Â	Â	email client
   Â	Â	email address

 

2 points  

Question 45

1. Junk emails are low-importance emails sent by friends.

   True

   False

 

2 points  

Question 46

1. As shown in the accompanying figure, you can tap or click Edit in the Outlook Options dialog box to display the Language options.

   True

   False

 

2 points  

Question 47

1. Once Outlook's Navigation Bar settings are configured, it is not possible to change them.

   True

   False

 

2 points  

Question 48

1. Modified Multiple Choice
   
   You can use a ____ at the end of the greeting line.

   Â	Â	comma
   Â	Â	semicolon
   Â	Â	colon
   Â	Â	period

 

2 points  

Question 49

1. The Reading Pane displays the content of a message without requiring you to open the message.

   True

   False

 

2 points  

Question 50

1. Some incoming email servers use the ____ communications protocol.

   Â	Â	POP3
   Â	Â	DNS
   Â	Â	ISP
   Â	Â	SMTP