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Category > Business & Finance Posted 07 Aug 2023 My Price 5.00

Business 302 Foundations of Leadership Chapter 6 Quiz 8 Organizational Communication - Quiz & Worksheet

1. In which of the following scenarios should external communication be utilized?

  1. When a company wants to communicate with its stakeholders
  2. When an employee wants to complain about the behaviour of his superior
  3. When a manager wants to inform his employee that he is not satisfied with his work ethic
  4. When a company needs to send an internal memo to all of its employees

2. Organizational communication should be used to communicate which of the following pieces of information?

  1. What an organization stands for

  2. Who the customers of a particular organization are

  3. All the answers are correct

  4. Why an organization exists

3. Thomas from marketing and James from accounting have been appointed to formulate the company's new PR strategy. They are both heads of a department, and the upper management wants them to cooperate in forming this new strategy. Why is their discussion of a new strategy an example of horizontal communication?

  1. Because they are of the same rank in managerial hierarchy

  2. Because it is focused on providing feedback and new ideas

  3. Because it is focused on the development of a new strategy

  4. Because the emphasis is on cooperation

4. Mark is not satisfied with how his employer, Johnson Electronics, distributes products to customers. He believes that the process is inefficient and costs far too much. He has some ideas as to how the distributing cost could be decreased. Mark would like to share his ideas with his superiors. Which form of communication is best suited for such a situation?

  1. Downward communication

  2. Upward communication

  3. External communication

  4. Managerial communication

5. The manager of a company wants to inform his employees that they will not receive a high holiday bonus because revenue is down by 5%. He doesn't want to use formal methods of communication because if the information leaks it would further harm the company's stock, but he is sympathetic towards his employees and wants them to be able to plan their finances. Which method of communication should he use?

  1. The grapevine
  2. Horizontal communication
  3. Downward communication
  4. Social media

Answers

SmartExpert
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Status NEW Posted 07 Aug 2023 09:08 AM My Price 5.00

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