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Category > Business & Finance Posted 07 Aug 2023 My Price 5.00

Business 302 Foundations of Leadership Chapter 10 Quiz 2 What Is Conflict Resolution in the Workplace - Skills, Techniques & Methods - Quiz & Worksheet

1. What is the best explanation of active listening?

  1. Listening while engaged in other activities
  2. Actually listening rather than hearing
  3. Listening to what others are saying
  4. Listening and providing feedback to the person who is communicating to you

2. Which of the following is a correct statement regarding conflict resolution?

  1. The methods of conflict resolution can be used in sequence or at the same time to resolve different parts of a dispute
  2. Most methods of conflict resolution fit into four broad categories
  3. Arbitrators help you reach a resolution while mediators make the decision for the disputing parties
  4. A compromise occurs when you give a concession but the other party does not

3. Which of the following is not one of the three general approaches to conflict resolution?

  1. Legal intervention
  2. Joint decision-making
  3. Third-party intervention
  4. Unilateral decision-making

4. Which of the following is not one of the techniques used in unilateral decision-making?

  1. Forcing
  2. Avoiding
  3. Compromising
  4. Yielding

5. Which of the following is not an example of third-party intervention?

  1. Joint decision-making
  2. Mediation
  3. Arbitration
  4. Court litigation

Answers

SmartExpert
(118)
Status NEW Posted 07 Aug 2023 03:08 PM My Price 5.00

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