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Category > Business & Finance Posted 08 Aug 2023 My Price 5.00

Business 302 Foundations of Leadership Chapter 10 Quiz 6 What is the Conflict Process - Definition and Stages - Quiz & Worksheet

1. Why is the fourth step of resolving a conflict the most difficult?

  1. Because it focuses on identifying the root causes of the conflict.

  2. Because it focuses on handling all of the major issues.

  3. Because it focuses on how you should approach a conflict.

  4. Because it focuses on admitting there are difficulties in the company.

2. Which of the following is NOT an area of conflict that might emerge during the phase of potential opposition or incompatibility in the conflict process?

  1. Customer activities

  2. Company structure

  3. Personal variables

  4. Communication

3. A CEO of a large company is frustrated by how much time he loses by bickering with his employees. By his estimates, since the last time they hired a larger number of people, the profit of the company has decreased by 5%. He thinks that these new employees are the cause of the issues and he wishes to fix these problems. Why is this an example of the cognition and personalization stage?

  1. Because this is the phase where the decision on how to resolve the issue is made.

  2. Because this is the first phase where the CEO needs to quantify the losses that the problem is causing.

  3. Because he was able to perceive the cause of the conflict and understand its impact.

  4. Because the CEO has admitted that the problem exists.

4. Which of the following is NOT a style used to resolve a conflict?

  1. Competing
  2. Compromising
  3. Accusing
  4. Accommodating

5. John is the head of the accounting team and Thomas is the head of the marketing team. During their joint collaboration on a new product line, they argued so much the firm sent them to the HR department. After going through the conflict process, Thomas quit the company and started a blog about the organization's dysfunction. This is an example of which type of outcome?

  1. It's an example of a dysfunctional outcome because the conflict lead to further negative results.

  2. It's an example of a negative outcome because the conflict process happened too late.

  3. It's an example of a functional outcome because Thomas reached catharsis through the process.

  4. It's an example of a positive outcome because the HR department stepped in properly

Answers

SmartExpert
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Status NEW Posted 08 Aug 2023 10:08 AM My Price 5.00

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