Question 1

1 / 1 pts

Which communication theory attempts to identify and understand the needs and motives we seek, and the fulfillments that we receive, from using a particular form of media?

expectancy violations theory

uses and gratifications theory

predicted outcome value theory

communication accommodation theory

The answer can be found in “Difficulties with Computer-Mediated Communication,” in Making Connections: Understanding Interpersonal Communication

Question 2

1 / 1 pts

Empathy is so important in communication because:

Communicating is all about exactly matching others’ thoughts and feelings.

It builds alliances.

It improves the odds one will identify with others and understand their thoughts, feelings and overall mental states.

Knowing what others are feeling can allow us to control how they interpret our message.

The answer can be found in Section 8.3 of Making Connections.

Question 3

1 / 1 pts

Emotional intelligence involves all of the following abilities EXCEPT:

Discriminate among emotions to best connect to another group or individual.

Regulating your emotions so that you can have positive communicative results.

Using emotions strategically to accomplish your own personal goals and manipulate the situation to your advantage.

Monitoring your and your partner’s feelings to guide your thoughts and actions.

The answer can be found in Section 8.3 of Making Connections.

Question 4

1 / 1 pts

We do all of the following with active-empathic listening, EXCEPT:

Listen from the speaker’s point of view by putting ourselves in his/her shoes.

Lose our own identity and assume the identity of the other person to understand his/her point of view.

Respond to the speaker’s feelings and needs.

Carefully listen for long enough to form a perspective before you respond.

The answer can be found in Section 8.3 of Making Connections.

IQuestion 5

pts

Which workplace communication behavior category involves task-related behaviors, such as solving problems?

organizing

expressing negative emotion

relational maintenance

information sharing

The answer can be found in “Workplace Communication Behaviors,” in Making Connections: Understanding Interpersonal Communication

Question 6

pts

According to the text, 15–20% percent of students, adults, and senior citizens have high _______ communication apprehension.

public speaking

trait

state

workplace

The answer can be found in “Two Types of Communication Apprehension,” in Making Connections: Understanding Interpersonal Communication

Question 7

pts

Competition involves a high concern for yourself and a low concern for the other person involved in the conflict.

True

False

The answer can be found in Section 9.2 of Making Connections.

Question 8

1 / 1 pts

Researchers report that most of us spend more time ___________ than we do in any other communicative activity; however, most people have had little education on how to be an effective listener.

Shopping

Watching TV

Studying

Listening

The answer can be found in Section 7.2 of Making Connections.

Question 9

1 / 1 pts

One should avoid “I” statements because they focus too much on the individual and his or her needs.

True

False

The answer can be found in Section 9.3 of Making Connections.

Question 10

1 / 1 pts

Listening is:

The psychological process of physically hearing, inter¬preting, and, responding to ensure you get your way.

The psychological process of physically hearing, emotionally responding, and reacting verbally.

The process of physically hearing and determining if a reaction is necessary.

The process of physically hearing.

The answer can be found in Section 7.2 of Making Connections.

Question 11

1 / 1 pts

While on a job interview, Mateo is asked about what he did in his previous job. Mateo responds by saying, “Well, um, I had to make phone calls and, like, get my boss’s coffee.” Which of the following statements about Mateo’s response is true?

Mateo used formal language because he was articulate.

Mateo used formal language because he was not overly emotional.

Mateo used informal language because he used colloquialisms.

Mateo used informal language because it contained verbal fillers.

The answer can be found in “Professionalism,” in Making Connections: Understanding Interpersonal Communication

Question 12

1 / 1 pts

According to _______________, commitment to a relationship is enhanced by tangible and intangible investments of resources, relationship satisfaction, and few relationship replacement alternatives.

The Investment Model

The Empathy Model

The Intimacy Model

The Commitment Model

The answer can be found in Section 8.2 of Making Connections.

Question 13

1 / 1 pts

Which of the following would NOT be considered a soft skill?

computer skills

communication

teamwork skills

interpersonal skills

The answer can be found in “The Importance of Interpersonal Communication in the Workplace,” in Making Connections: Understanding Interpersonal Communication

Question 14

1 / 1 pts

Consuela is described as being gregarious, positive, and sociable. Which personality trait does Consuela possess?

retroversion

extroversion

metroversion

introversion

The answer can be found in “Introversion,” in Making Connections: Understanding Interpersonal Communication

Question 15

pts

The extent to which a coworker can be in contact or communication with all other members of the network is called

degree.

betweenness.

radius.

closeness.

The answer can be found in “Why Relationships Are Central to Job Satisfaction,” in Making Connections: Understanding Interpersonal Communication

Question 16

1 / 1 pts

Humans are very good at detecting deception.

True

False

The answer can be found in Section 9.2 of Making Connections.

Question 17

1 / 1 pts

What percentage of our communication time is spent listening?

100

45

30

9

The answer can be found in “Listening,” in Making Connections: Understanding Interpersonal Communication

Question 18

1 / 1 pts

Which of the following best describes why listening is important:

If you’re not listening during an interaction, the speaker will think you’re rude.

It is required for most jobs.

If you’re not listening during an interaction, then you won’t understand others, respond to what they say, or provide feedback.

You might miss out on some great television humor.

The answer can be found in Section 7.2 of Making Connections.

Question 19

pts

Which of the following is NOT a recommendation for communicating with those who have communication apprehension?

Focus on them when they speak.

Nod and smile at them more frequently.

Tell them you noticed that they had communication apprehension.

Ask them individual questions.

The answer can be found in “Strategies for Reducing Communication Apprehension in Interpersonal Encounters,” in Making Connections: Understanding Interpersonal Communication

Question 20

1 / 1 pts

Expressing anger, if done in a healthy way, can be productive if it helps partners realize how important an issue is and how the frustration has become unsustainable.

True

False

The answer can be found in Section 9.1 of Making Connections.

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Status NEW Posted 27 Aug 2023 06:08 PM My Price 10.00

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