JWI 551 Week 4 Discussion The Patient Experience as a Measure of Quality
The CMS website - Care Compare - provides information about standards of care at more than 4,000 Medicare-certified hospitals and healthcare facilities in the United States. In addition to hospitals, the site includes ratings for long-term care facilities, home care agencies, and other care providers.
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For this week's discussion, complete both Step 1 and Step 2 below.Â
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Step 1: Use the Care Compare site to do your research, as indicated below:
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·       Go to the Care CompareLinks to an external site. website
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·       Choose 2 U.S. based hospitals or healthcare facilities in the same city or community
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·       For each facility, find its overall star rating (number of stars)
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·       For each facility, review its patient satisfaction survey star rating tab (patient experience)
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Review the information contained on the website to understand how the data is calculated and what it represents.
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Step 2: When you have completed your research, answer the questions below:
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·       In terms of patient experience metrics, how do these two healthcare facilities perform, compared to other facilities in the state and nationwide?
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·       For each facility, does there appear to be a relationship between the patient survey star rating and the hospital's overall star rating? Comment on this relationship.
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·       What do you think is the value of including patient satisfaction as a component of a healthcare facility’s overall quality star rating? How is it weighted in comparison to other metrics? Do you agree with this weighting?
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For your reply to classmates, focus on the last question, about the value of using the patient satisfaction as a component of the overall quality metric. Pick classmates whose initial posts contained different insights that impressed you. Explain what struck you the most about their idea or example.
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Answers
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Posted 22 Dec 2023 03:12 AM
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