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MBA IT, Mater in Science and Technology
Devry
Jul-1996 - Jul-2000
Professor
Devry University
Mar-2010 - Oct-2016
Question related to Advanced Business Analysis and Design. Need answers for all of them, the answer should be corresponding to the marks.
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ICT393 Advanced Business Analysis and DesignFinal Examinaton Informaton and Sample Exam QuestonsThe fnal examinaton will be a±wo hour closed book examinaton.The examinaton paper will have 2 par±s.Par± 1will be a case s±udy wor±h 25% ±ha± will require you ±o model a business process andsugges± improvemen±s ±o i±. There will be 2 questons ±o answer relatng ±o ±he case.Par± 2will be wor±h 75% and will con±ain 5 discussion questons each wor±h 15 marks. Thequestons in Par± 2 will be drawn From ±he lis± oF sample questons included in ±his documen±.EXAM PART 1 (25%)Sample Case S±udyRead ±he following case s±udy descripton and answer ±he questons below i±.Your frm manuFac±ures special±y chemicals and dyes±u²s used in plastcs, fbres, and coatngs. I±opera±es ±hree di²eren± producton Facilites spread across Aus±ralia. Managemen± is looking Forways ±o make order processing more e³cien±.This is how ±he frm's order processing works. A cus±omer can call, Fax, or mail in an order. Acus±omer service represen±atve wri±es down order inFormaton on an order pad. This inFormatonincludes ±he cus±omer name, shipping address, billing address, produc± number, produc±descripton, quant±y, and shipping ins±ructons (such as ±o call ±he receiving manager ±o make anappoin±men± For delivery). A´er ga±hering all ±he relevan± inFormaton, ±he represen±atve confrms±he entre order wi±h ±he cus±omer.While ±aking down ±he order inFormaton, ±he cus±omer service represen±atve accesses ±hecompany's order en±ry sys±em and checks ±he inven±ory For each produc± ordered. The cus±omerservice represen±atve frs± checks ±he warehouse closes± ±o ±he cus±omer's shipping address. IF ±heproduc± is no± available ±here, ±he represen±atve checks ano±her warehouse. IF ±he order is placedon ±he ±elephone, ±he cus±omer service represen±atve sugges±s a delivery da±e, which is 4 ±o 5business days away. IF ±he cus±omer needs ±he order sooner, ±he cus±omer service represen±atvequeries ±he existng order en±ry inFormaton sys±em ±o see which warehouse migh± have ±heinven±ory ±o Fulfl ±he order. Generally ±he order will be flled by ±he warehouse closes± ±o ±hecus±omer's shipping address.All curren± orders are collec±ed manually and en±ered in±o ±he frm's order en±ry sys±em. The orderwill no± be accep±ed by ±he sys±em unless i± includes ±he cus±omer's identfcaton number,shipping address, and billing address. (IF ±he order is From a new cus±omer, ±he sys±em can assign anew cus±omer number.) IF ±he order has a delivery da±e oF 8 ±o 10 business days in ±he Fu±ure, ±heorder Form will be held manually For several days and ±hen inpu± in±o ±he sys±em. IF an order is For1
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