Cases

Chapter 29, Change tool 29.1 – Opening a second channel to observe oneself in the here and now

Please read the exercise and:

 

1. Write narrative answers for all of the elements in Examples 1 and 2. Provide as complete answers as possible. Give your reasoning, thoughts, etc., for your answers.

 

1. You may want to consider the above factors ("How to write a case study") when you are preparing your answers as an aid to supplementing your answers after you have written your responses to Examples 1 and 2, if you find it helpful.

Chapter 30, Case Study – Pulling it all together: a concluding case study.

 

1. Read the case.

 

1. Identify the three concepts or theories you feel are most relevant to this case.

 

1. Formulate the advice that you would give to the Urology Department manager.

 

1. Explain how this advice is informed by theory; i.e., relate your advice back to the workings of the theory (theories) you believe to be the most relevant to this case.

 

1. You may want to consider the above factors ("How to write a case study") when you are preparing your answers as an aid to organizing your information if you find it helpful.

 

Directions

Using information from the documents and from outside reading, respond to each question below as regards the corresponding case study (don't forget to number each response) in approximately 2-3 paragraphs per question. All cited material must include both internal citations and a complete reference list at the end of the paper. A cover sheet should minimally indicate the Case Study number, and the date.

How to Write a Case Study

You have to think like a practicing manager if you want to analyze a case successfully. As part of your analysis, it is necessary, but not sufficient to answer the following questions in enough depth to show that you have performed more than a superficial reading of the case’s content, and subsequently applied relevant theory.

• What is the issue being presented or analyzed in the case? Focus on the main issue in the case if more than one topic is presented. Use your judgment to decide on which issue is the one that is potentially most costly to an organization if left unresolved. There are more kinds of cost to be considered than economic costs. Do not neglect them in your analysis.

• Where did the issue take place? Consider this because you need to take into account cultural and environmental considerations that may differ from those of the United States, in your analysis.

• When did the issue take place? There may be historic and environmental considerations different from those of the United States, which should be taken into account in your analysis.

• Who was affected by the issues? In other words, who are the stakeholders inside and outside of the organization that need to be considered when formulating an analysis, and possible response to the situation?

• Why did the issue occur? This may involve conjecture on your part. It is all right to speculate; just identify your speculation as such. In an empirical case, causal factors may be identified as such.

• How would you, as a manager, apply the insights gained from the case to improve an (your) organization’s operations?

  Narrative answers that are written in grammatically correct, well-formulated English sentences. Each paragraph should be organized around a single topic, and transitions should flow logically from one paragraph to the next.