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Teaching Since: | Apr 2017 |
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Questions Answered: | 12843 |
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MBA, Ph.D in Management
Harvard university
Feb-1997 - Aug-2003
Professor
Strayer University
Jan-2007 - Present
You are a new patient of XYZ Medical Practice and have just arrived for your appointment. As you enter into the waiting area and approach the reception area you notice a faint smell of urine. The receptionist is on the telephone. She never looks up at you to acknowledge your presence while you wait for a few minutes to announce yourself. Finally, you give up and have a seat. She continues to talk, laugh and carry on while chewing gum and filing her nails.
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1. What is your overall impression of the medical practice and the receptionist?
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2. How does it make you feel when the receptionist does not look up at you or acknowledges your arrival?
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3. If you were the receptionist for XYZ Medical Practice, what would you have done in this situation?
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4. What type of tasks need to be completed in order to prepare the office and reception area prior to a patient's arrival?
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