Question 21

Which level of Maslow’s hierarchy of needs corresponds to the role of “connectedness” in building happiness, as described by Zappos CEO Tony Hsieh?

Select one:

a. Safety

b. Esteem

c. Physiological

d. Self-actualization

e. Social

Question 22

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Which of Alderfer’s categories of needs corresponds to Maslow’s two top levels of needs (esteem and self-actualization)?

Select one:

a. Growth

b. Safety

c. Existence

d. Relatedness

e. None of the above answers is correct.

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Considering the strategy used by the Toyota Company to increase employee empowerment, how could you follow Toyota’s lead to improve your own company’s position in the marketplace?

Select one:

a. Toyota has not been successful with regard to employee empowerment; Toyota is not an organization to emulate.

b. You could encourage every employee to take ownership within the company by identifying product quality defects and suggesting ways to improve efficiency.

c. You could increase management oversight in each department.

d. You could eliminate management and implement a peer-group structure throughout your organization.

e. You could decentralize all production processes and expand the number of managers throughout the enterprise.

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Which of the following results is NOT a benefit of employee empowerment?

Select one:

a. Higher quality of work

b. Higher turnover

c. Employee satisfaction

d. Increased collaboration

e. Higher productivity

Question 25

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In a negotiation to resolve a conflict, which of the following action items is an essential step when the disagreeing parties are beginning to discuss the issues and determine what changes will be made?

Select one:

a. Requiring each party to be reasonable and professional

b. Setting a deadline for a resolution

c. Having each party state two to three specific suggestions for how they think the conflict could be resolved

d. Having the parties set a meeting date to begin the discussion

e. Having each party explain their side independently of each other

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Status NEW Posted 29 May 2017 05:05 AM My Price 6.00

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