Quiz
Note: It is recommended that you save your response as you complete each question. Question 1 (1 point)
The elements of the communication process are:
Question 1 options: a) Writer, network, reader, reaction b) Sender, network, receiver, reaction c) Sender, network, receiver, feedback d) Sender, channel, receiver, feedback
Save Question 2 (1 point)
Providing too many details for the technical knowledge of the reader would be an example of:
Question 2 options: a) Channel overload
b) Network overload
c) Information capacity
d) Information overload
Save Question 3 (1 point)
Upward communication, from subordinates to superiors:
Question 3 options: a) Should not interfere with day-to-day operations b) Help managers to feel good about their performance c) Are best kept formal d) Can be difficult due to differences in status
Save Question 4 (1 point)
Downward communication, from superiors to subordinates:
Question 4 options: a) Relies on a strong chain of command b) Can improve morale in difficult times c) Can travel from person to person in a chain d) All of the above
Save Question 5 (1 point)
Horizontal communication, between people at the same level:
Question 5 options: a) Should be conducted in writing to avoid complications
b)
Can be conducted by email, phone, or personal contact c) Should be managed from the top down d) Can be more difficult in flattened hierarchies
Save Question 6 (1 point)
Effective business documents should be:
Question 6 options: a) Time-driven b) Writer-driven c) Supervisor-driven d) Purpose-driven
Save Question 7 (1 point)
Skilled communicators shape their messages according to the needs, knowledge, and ___________ of
their audiences.
Question 7 options: a) Budgets b) Interests c) Managers d) All of the above
Save Question 8 (1 point)
What is the definition of “word economy”?
Question 8 options: a) A document should only be as long as the number of words needed to present ideas clearly b) The media are becoming increasingly important in the global economy c) Many workers, like journalists, are paid by the word d) None of the above
Save Question 9 (1 point)
The process of analyzing a writing task at the beginning is called:
Question 9 options: a) Editing b) Prewriting c) Task development d) Drafting
Save Question 10 (1 point)
Most business communication has only one of two purposes:
Question 10 options: a) Buying or selling b) Informing or persuading c) Writing or reading d) Note-taking and collaborating
Save Question 11 (1 point)
Long, important, or complex documents benefit from:
Question 11 options: a) Deliberate outlining b) Specific afterthought c) Formal discussion d) Chronological forethought
Save Question 12 (1 point)
When you print a draft document and read it aloud you are:
Question 12 options: a) Debriefing b) Brainstorming c) Prewriting d) Revising
Save Question 13 (1 point)
________ comprises the rules, conventions, and options you need to consider whenever you write.
Question 13 options: a) Grammar b) Word choice c) Language d) Style
Save Question 14 (1 point)
Being concise involves ________. Question 14 options: a) using the fewest words possible while still being complete and accurate b) being terse c) omitting all details d) limiting all messages to 50 to 100 words
Save Question 15 (1 point)
In order to write ethically, a writer should ________.
Question 15 options: a) avoid terms like "competent" and "honest" b) distinguish between fact and opinion c) use exclusive language d) disclose all information to all parties
Save Question 16 (1 point)
Being positive ________.
Question 16 options: a)
is a type of lying b) emphasizes what the reader can do c) makes readers suspicious d) involves distorting facts
Save Question 17 (1 point)
Using plain language means ________.
Question 17 options: a) choosing the language appropriate for your audience b) avoiding personal pronouns c) never using technical terms d) using the passive voice
Save Question 18 (1 point)
The specialized vocabulary used by specific groups, trades, or professions is called ________.
Question 18 options: a) plain language b) jargon c) slang d) technical terms
Save Question 19 (2 points)
Define the term "communication barrier." (Answer in full sentences)
Question 19 options: Save Question 20 (2 points)
List two kinds of communications barriers and state how to overcome them. (Answer in full sentences.)
Question 20 options: Save Question 21 (2 points) What is audience analysis? (Answer in full sentences.)
Question 21 options: Save Question 22 (2 points)
List and describe two pieces of information a writer needs to know about the reader in order to write a
clear message. (Answer in full sentences.)
Question 22 options: Save Question 23 (2 points)
Define Plain Language and explain why it is used in business.
Question 23 options: Save Question 24 (2 points)
Identify and define two ways to write in Plain Language style.
Question 24 options: Save

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