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Levels Tought:
Elementary,High School,College,University,PHD
| Teaching Since: | May 2017 |
| Last Sign in: | 357 Weeks Ago, 1 Day Ago |
| Questions Answered: | 20103 |
| Tutorials Posted: | 20155 |
MBA, PHD
Phoniex
Jul-2007 - Jun-2012
Corportae Manager
ChevronTexaco Corporation
Feb-2009 - Nov-2016
Question description
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Each student will select one company to research and, using David Garvin's Dimensions of Quality, determine how that company either meets or perhaps fails to meet (Volkswagon, for example) customer expectations and requirements.  The paper should be a MS Word Document, 4-5 pages in length, 12 pt. New Times Roman font and double spaced.  You'll use the Toulmin method of analysis on each dimension that is applicable.  Every student (whether on line or in class) will need to select a different company and forward their selection to me.  In the event two students pick the same company, I'll use the time I received the e-mail as the selection criteria.  You can pick any manufacturing or service related company and the greater the variety the better.  I'll be posting a grading rubric to help guide your efforts.
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For the on line students, the paper is due Tuesday, August 2 by 1:30 Pacific Daylight Time. Â You'll need to make sure you're aware of the time zone differences.Â
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