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MBA IT, Mater in Science and Technology
Devry
Jul-1996 - Jul-2000
Professor
Devry University
Mar-2010 - Oct-2016
What would be a good recommendation memo for the following attached file?
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Jason from the designer group submiTed a ±cket with your companies I² Help Desk sta±ng that he couldno longer access the Internet. Whenever he types a website name into his web browser, he gets an errorsta±ng that the name can't be resolved. ²he help desk is asking for your help in troubleshoo±ng theissue.Based on the scenario described, discuss what needs to be considered, including:•What standard ²CP/IP protocol is responsible for telling a computer what addresses and servers itshould use to connect to the network?•What applica±on protocol maps ²CP/IP addresses to names?•Do you think that the problem is on the user end or somewhere else? How would you determine that?prepare a 2-page memo to the helpdesk. Include:•Start with iden±fying what protocol(s) are causing the problem.•Be sure to cover your solu±on recommenda±on, including protocol maps and ²CP/IP addresses.•Conclude with evidence to back up your recommenda±on and why you recommended what you did
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