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Doctor of Education in Educational Leadership with a Specialization in Educational Technology
Phoniex University
Oct-1999 - Nov-2005
HR Executive
a21, Inc.
Nov-1998 - Dec-2005
To complete this assignment, read the case, Training for Customer Service Specialists in the Blanchard & Thacker text. (this is in the attachment)  Write a paper in which you design a training program by answering the questions related to the case. In your paper, address the following:
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Length: 5-7 pages not including title and reference pages
References: Minimum of 3-5 scholarly resources.
Your paper should demonstrate thoughtful consideration of the ideas and concepts that are presented in the course and provide new thoughts and insights relating directly to this topic. Your paper should reflect scholarly writing and current APA standards. Review APA Form and Style.
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