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Levels Tought:
Elementary,Middle School,High School,College,University,PHD
| Teaching Since: | Apr 2017 |
| Last Sign in: | 327 Weeks Ago, 5 Days Ago |
| Questions Answered: | 12843 |
| Tutorials Posted: | 12834 |
MBA, Ph.D in Management
Harvard university
Feb-1997 - Aug-2003
Professor
Strayer University
Jan-2007 - Present
PERFORMANCE CRITERIA
On-time delivery
Load with damage claims
Customer satisfaction rating
Billing Accuracy
Load Rejects PERFORMANCE CRITERIA CARRIERS PERFORMANCE
ALLIED TRANSPORT
BESTWAY FREIGHT
99.5%
98.7%
0.9%
1.6%
4.6%
4.2%
99.3%
99.6%
1.3%
2.1% WEIGHT FACTOR PEFORMANCE EVALUATION On-time delivery 30 >98.5%=5, 96.1%-98.5%=4,
93%-96%=2, <93%=0 Load with damage claims 30 <0.5%=5, 0.5%-1%=4, 1.01%2%=2, >2%=0 Customer satisfaction rating 20 >4.5%=5, 4.01%-4.5%=4, 3%4%=2, <3%=0 Billing Accuracy 10 >99%=5, 97.01%-99%=4, 95%97%=2, <95%=0 Load Rejects 10 <1%=5, 1%-2%=4, 2.01%-3%=2,
>3%=0 ALLIED TRANSPORT BESTWAY FREIGHT 0 0 Q1.
PERFORMANCE CRITERIA
On-time delivery
Load with damage claims
Customer satisfaction rating
Billing Accuracy
Load Rejects Q2.
Q3. CERTAIN CARRIERS
98.2%
0.4%
3.9%
98.2%
0.9% POTENTIAL SCORE
150
150
100
50
50 CERTAIN CARRIERS 0
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